Abdul Qabiz on Web Technologies, Flash Platform, RIA, India

that's just terrible, to be honest most domestic flights in India I've taken don't seem to be very professional.

Yeah, these new airlines which offer cheaper rates. I think, JetAirways, Air Sahara etc are good...
-abdul

Thats true .. But I think Air Sahara and Jet are much much much better than any other airlines. Never take a chance with anything when u are travelling in air just try and go for the best airlines

I never understood Air Deccan's idea not taking credit cards!

May be they want to save every penny...Don't want to pay service-charges charged per credit-card transactions?

Air Deccan should be renamed Air Dhakkan,I had a terrible expirience travelling from Delhi to Lucknow. Never again by Air Deccan, prefer travelling by a handcart or a bullockcart, it really sucks.Sahara & Jet are good

Air Deccan should be renamed Air Dhakkan,I had a terrible expirience travelling from Delhi to Lucknow. Never again by Air Deccan, prefer travelling by a handcart or a bullockcart, it really sucks.Sahara & Jet are good

Air Deccan should be renamed Air Dhakkan,I had a terrible expirience travelling from Delhi to Lucknow. Never again by Air Deccan, prefer travelling by a handcart or a bullockcart, it really sucks.Sahara & Jet are good.

AIR DECCAN FOLKS SHOULD BE SCREWED.
AT THE COIMBATORE AIRPORT I HAD A VERY BAD EXPERIENCE.MY 78 YEAR OLD DAD"S AUNT WAS SUPPOSED TO TRAVELL TO MUMBAI. I WENT TO DROP HER, SHE IS ON A WHEEL CHAIR IF IT IS LONG DISTANCES.I REQUESTED FOR A WHEELCHAIR FROM THESE FILTHY AIR DECCAN ANIMALS. THEY SAID THEY WILL CHARGE ME RS.500/-FOR THE WHEELCHAIR.I FOUGHT WITH THEM BUT THEY WERE NOT READY TO LISTEN.THEY SAID "EITHER PAY THE MONEY OR MAKE YOUR OLD AUNT WALK ALL THE WAY" I HAD TO PAY THE MONEY FORCEFULLY FOR THE WHEELCHAIR

What ever others have to say I still prefer Air Deccan because its a carrier for the common man like us. We will have to compromise on something, when they are giving tickets are very low price and at the same time we cant expect luxury services from them. Cancellation and delays are common among all airlines. Its the same with Jet or Sahara or Indian Airlines. One thing we need to notice that they are hardly 2 yrs in the market and Jet and IC are there in the market for more than 40 years. Cheer up Air Deccan.

Air Deccan really sucks, i was supposed to take a flight from mumbai at 7:30 PM on sunday, i was just messaged couple of hours ago that the flight has been cancelled and there are no alternative arrangements for the passengers,



the other airlines seeing the oppturnity were charging a whopping 6K for MUM-BLR flight for the next day morning, luckily i got a ticket at JET for morning 3:00 AM flight,but till date i have travelled in deccan i was never able to reach my destination on time.




While KingFisher rocks from the time you board the plane, i took my flight from BLR-MUM and as i was moving towards kingfisher check-in counter i had a person coming in taking care of my lugguage and ensuring the checkin for me and as Mallya puts it "The Inflight experience that other airlines are gonna talk of..." you will experience the same when you travel with them...





KingFisher rocks...!!!!

I went thru this indian aviation website.
Check out http://www.aviationinfo.co.in

This is the worst airlines i have ever travelled. I suggest their license shud be cancelled. Just at the cost of providing tkts at lower rates they have taken things for granted. delay by 3-4 hrs is normal for it. Hostility of staff is a way of life for them. i would share one of my recent experience.
I had a flight from delhi to Cal on 1st April. On 31st march evening i get a sms that the flight is cancelled. I reschedulled it to 2nd april morning.
On 2nd April I reached Delhi airport at 7am to catch the del – cal flight of 8.25 AM and I was surprised to see the utter chaos at air deccan baggage screening counter and check in counters. It took me 2hours 15 minutes to get a boarding pass after entering airport. There was noone to manage the long queues, to clear the used trolleys etc. Meanwhile there was no announcement for delay in flight as well. Air deccan staff at the counter conveniently ignored all the chaos right in front of them. I cud not see any efforts on their part to improve the situation. However they did not miss out on checking excess baggages and making vouchers for that. Finally the flight took off at 11.50 hrs. However it may be noted that not a single announcement was made wrt expected time of dep.. its simply pathetic !!!
To add to my woes, I again get an sms on 2nd evening that my flight to Hyd on 3rd is cancelled. Since I had to reach Hyd anyhow on 3rd, I was bound to take a full fare flight against my much earlier planned tkt of Rs.2100. Cancellation can still be understood to a certain extent and can be spared (though in a span of 2 days my 2 flights were cancelled) but the utter mismanagement / lack of imnformation / miscommunication cant be accepted.
Can someone let me know the id where i can send my feedback to air deccan beacuse the mails which are written to their CEO is never replied to. However in the in flight reading material u ll find all those goodie goodie mails of passengers to Capt Gopinath but they never reply to any complaint written at the same address. Hypocrats!!!

I have a terrible exp on travelling by Air Deccan. On 3rd april 06 my flight from Kolkata to Bangalore was 6hrs 15 min late. Its makes all my Day plans a flop show. This is time for Air deccan official to realize the impotance of services they provide. Currently the services provided by AD not worth for single rupees.

I've terrible exprience with Air Deccan on two occasions. My flight from BLR to Kolkata got cancelled. I've to cacel both flight tickets and train tickets and rebook my flights thru AirSahara with an extra cost of Rs 4000 per passenger.
Well the story does not end here. While comming back from Bhubaneswar, I've to take BBSR-CAL flight which arrived in time. But the connecting flight CAL-BLR again got cancelled. After running around I managed to get a fligt from Air Sahara.
In both the occasions Air Sahara saved my day.
I promised never to fly again by Air Deccan in my life time. I'll prefer Lalu's train over Air Deccan.

Kavitha,
I also thought of doing the same. But you know, they have wierd kind of Terms and Conditions, which we don't read while buying tickets.
I think, they reserve rights to change price, time or anything without any notice..That's wierd..
I am really sorry to hear what has happened to you and other folks, who commented here.
-abdul

Hi,
I am not sure how seriously my grievances will be taken but still I feel my duty to let you know how much one can suffer because of "PROBLEMS"
caused my "Air Deccan".
I had got a ticket for my parents from Bangalore to Delhi (29th May , 5:50 am, R S Shukla and Asha Shukla) we were all preparing and suddenly I got a call from "Air Deccan" that they can not take them aboard because of some "emergency". (I don't know what was that still). I tried explaining that my Parents has got a connecting railway ticket at 1:30pm and there is no way that I can get this ticket in next one month.If they are not going with this flight then I dont know where will they go after reaching to Delhi.
I didnt know what to know but I decided to give one more try. It was drizzling and 2 am in the morning and came to Airport.Finally some humanity was shown by Mr Rajeev (Air Deccan Employ , Bangalore) and they were allowed.
whatever happened but I am sure that "No One in the world" want to pay so much cost just because of having a option to fly cheaply.
I am sure I can give you some reasons how should avoid all this.
Feel free to call me if you want (9845206570)
Rgds,
Vineet

I would like to bring the following facts for your information. After a telephonic enquiry and advise with your Air Deccan personnel at Hyderabad airport,
on 17-05-06, I booked 8 tickets(PNR:DAO4955680)in fight DN-410 of 4th June 06-Hyd-Tirupati
and 1 return ticket (PNR:DAO4955875)in flight DN-409 on 5th June 06 by paying a total amount Rs.19,952=10 at your ticket selling agency -Reliance web world Kukatpally,Hyd (ph.9396534539)
By breaking all our piligramage plans and keeping us in great inconvinience and
trouble A D informed us by telephone on 03-04-06 that both the flights were cancelled
due to some technical reasons and also you assured us FULL REFUND of fare at reiance
web world counter Kukatpally,Hyderabad .Immediately I went to air deccan office at Hyderabad
airport and cancelled both the tickets.
Unfortunately to my great suprise I was denied to get the full refund by your agent
at Kukatpally. In this regard I made a couple of trips to airport office and
Kukatpally Reliance web world and received a poor response.

You know what? Air Deccan should be BANNED !!
They dont deserve to be in the business. Delay and rescheduling are usual for them, and as their aircrafts are ageing, CANCELLED is what you normally see against most of their flights.
My experiences with them have gone only from bad to worse. I hope the govt will bring in regulations to ensure compensations for what people like us suffer due to the irresponsibility and unprofessionalism of businesses like AirDeccan. Till then use AirDeccan only if you HOPE TO REACH YOUR DESTINATION IN 5 DAYS FROM THE DATE YOU BOOKED FOR.
AIR DECCAN SUCKS BIG TIME !!!

Hi I am Sriganesh.I am working in Qatar as an engineer in petroleum industry.I just happened to search the website to book an airline ticket from coimbatore to chennai next month.After having seen all this feedback especially kavitha and abdul I decided I will not even think about air deccan

This airline surely is bad enough to start a thread as long as this one.. Find my amazing experience here.. :

http://vinividivici.rediffblogs.com/2006_25_06_...>
I so agree with the ppl who say that there should be some regulations that should surround the minimum "facilities" that a no-frills airline should provide..

Flying by Jet and even Indian, is always so much more comfortable..

Cheers!

Sakshi

Hi All,
One of friend had lost the luggage in Air deccan flight can someone tell me the procedure to lodge a complaint against them She has some important things in the bag which is needed for the travel to US on saturday...Please help
Thanks in Advance

Never travel Airdeccan, I had worse experience with Airdeccan on 25th June 2006 Sunday for Nagpur-Mumbai flight, Flight departure time was 1:40pm, I arrived airport at 11:15am, checkin happend in time, passed security check and waiting at departure holding area, pleople were standing in queue for hour when announcement was made that flight will be delayed by 1 hour, then after some time they told it will be delayed by 2 hours, after that they told it was delayed by 4 hours...everyone went back out of security and were suggested to re-checkin at later time. Now even if I fly after 4 hours there was no way I can take my connection flight from Mumbai , so I had to cancel my connection flight which was of air sahara.
I was still hoping to fly this delayed air deccan flight and rebook new connection flight... then comes another announcment that flight will be late by 8 hours (8:15pm ), staff was saying that was final ... however till 7:30 there was no announcment to checkin, and rumor was that AIRDECCAN A320 does not have enough oil in their haudralics so the haudralic pressure was low and they had to get this oil from Hyderabad when that flight arrives at 8:30pm in at nagpur...
God..Does AIR DECCAN expect passengers arriving at morning wait all day and even night before they can ever fly... Finally I had to cancel my entire trip due to ever changing statement from Air Deccan..they make sure you cannot plan alternate journey and keep waiting endlessly..
TRAIN is much reliable than AIR DECCAN.. or go with other airline but never AIR DECCAN..

Air deccan is an unethical airline. They are outright cheats !.
My opinion stems not from anger due to a delay (which is normal), but due to the following experience where I was cheated. Judge for yourself.
I was booked on an air-deccan flight scheduled to depart at 6.10 am. I reach the airport at 5.30 am and am told that the flight is closed for boarding. I set out to argue with them as I have no check-in luggage + I always take this early morning flight and I know they do not usually start boarding until 5.45 am.
However.. I give them the benefit of doubt and after a while I leave, accepting that I am late.
For some reason I decided to call the call-centre and inform them of this incident. Guess what. I turns out that that flight was over-booked !. They stopped boarding well before time as they simply sold more seats than they can accomodate.
But the rouges are so unethical they will not tell you this. They will turn you away. If you do not haggle with them they have made a profit by cheating you.
BEWARE IF YOU FLY AIR DECCAN - THE LAW OF AVERAGES WILL CATCH UP WHEN YOU LEAST EXPECT IT. THEY ARE UNETHICAL.

Subramanian, what happened in your case is really bad. I am wondering, if there is any law in our country which could help people like us.
I know, that these (Air Deccan, SpiceJet etc) have put all such points in Terms and Conditions document which we don't read. I believe, Terms and Conditions by these airlines are totally biased and you can not really do anything, even if you want to.
I hope, someday it improves or we can start a campaign against Air Deccan bad services.
-abdul

can it be worst than loosing your electronic items from your luggage. they misloaded my luggage in another flight, traced it after 24 hours and delivered at my residence with the seal open.. the bag was unsealed and when i checked for my belongings.. found my camera and chip card reader missing. now when i am talking to them about this .. they say please see the terms and conditions..what bullshit..any which ways why did someone break open the seal.. they put the yellow plastic locking.. why was tht not there when i receieved my luggage.
iam surely going to blow this matter up..
cant take this shitty service and the way the air deccan personeell spoke..they spoke in the most rude way one can least expect in a service industry.
Folks please give me the email id of someone senior in AIR DECCAN TO LODGE A COMPLAINT>>And to get back my property.

There is no other flight from Delhi to Dehradun and I will have to travel with this shitty airlineson Monday the 17th I am just keeping my fingers crossed after reading all the reviews ... this sucks.. does anyone know of any other airlines that would go to Dehradun???

My experience with Air Deccan is entirely negative. I guess when they say low cost airlines -- they mean that are cutting costs on training their staff abt concept of "Customer Service".
I took a morning flight from Delhi to Kolkatta and it was raining hard in Delhi. The bus they used for ferring us to plane had leaking roofs so much that everyone inside bus were wet by the time we reached plane. That also included 4 yrs old daughetr of my friends who were accompanying us to attend a weeding in Kolkatta. The poor child was shivering in cold when we boarded the plane. The ACs were all on & we requested airline staff to provide some blanket but got their standard reply -- "We can't help". Not even trace of empathy, copassion in their faces!!!!!!!!!!!
Anyhow by the time we reached Kolkata the child had developed fever. Our one day trip to "City of Joy" was ruined as we were nursing the poor kid.
Next day morning we were to catch early morning (5:50 am) flight to Delhi. The child was sick whole night. We reached the airport at around 5:15. Nobody from the airlines staff at the X-Ray area to tell us they were closing counter. We were apprx. 7th in queue. When our turn came X-Ray guy told us to rush. Meanwhile my husband had rushed to counter, but the "guy" responsible was not there. Finally at 5:23, he was able to locate the guy. We requested him to let us board the plane , I mean 3 minutes delay, part of reason b'coz there should have been airline staff at X-Ray counter to help passengers. But again that cold & arrogant attitude -- "I can't help". I mean even on human grounds , seeing the condition of child , they could have ignored 3 min delay. But I have really never seen such a arrogant attitude of anyone in service industry.
As a customer we should tolerate 1 hr delay (our plane previous day landed with 1 hr delay), but these airline people can't tolerate 3 min delay and that too when they can see in how much problem we were.
So I will never recommend Air Deccan to any one I care about.

Hi, me too had a terrible experience with Air Deccan. Few weeks back I booked a ticket to Cochin. I got an SMS saying that the flight was rescheduled at 17:00 where the actual departure time was 16:00. I was traveing to my University to get some important documents, fly back to Bangalore next day and travel to US next day night. Finally the flight took off at 19:00 hrs and reached cochin by 20:30. I was shocked to see that my Check in luggage was missing which had some very important documents. When talked to Air
Deccan counter at Cochin, they said It was despached to Kolkata flight by mistake and would take minimum 24 hours to reach back at Cochin. After 26 hours I recd the luggage at my hotel.
The bottom Line :
1. Had to postpone my US trip
2. had to cancel my Kingfisher back to BLR
3. Monetory loss of around 12k
GUYS Never travel with AIR DECCAN

ITS THE BEST AIRLINE DUDES, DONT FORGET WHEN YOU PAY PEANUTS YOU ONLY GET MONKIES

Hi,
It is really pathatic to travel by Air Deccan. I have lost my check in baggage and no body is ready to take responsibility. I have tried calling Airdeccan on that but nobody picked up my call.
In furture, SORRY TO AIR DECCAN..!!!

Most of the people here are cribbing about the "problems" they faced while flying with Air Deccan. If you feel that Air Deccan is worth condemnation, why did you all choose to fly this airline in the first place? Wasnt is just to save money? If you feel that AD is so bad, who is stopping you from flying Jet/Sahara/Indian?
PS: I never had any problems with the airline so far (max 1 hour delay that too from Mumbai)

We too heard the horror stories before booking our flight from Vizag to Hyderabad in July 2006. But to our surprise our experience with air deccan was not just good, but wonderful!
At the airport, the staff at the air deccan check in were courteous to us, even advising us to put all my valuables into one suitcase for our convenience and they waived the fee on one of our suit cases that was 1Kilo overweight. The flight it self was the cleanest flight we ever sat in - it departed on time and reached on time. The air hostesses were courteous. They offer food from 'Cafe coffee day' for a reasonable price on board. (Food is not free - they say to keep the fares low). So for about 80 Rs we had sandwiches, Brownie and a drink.
Either Air deccan has mended its ways our we Indians are unrealistically expecting 'royal treatment' as we are apt to do. I enjoyed the experience and I was excited to see how Air deccan has flights to remote places like Rajamundry in AP. From my side it is a BIG thumbs up to air deccan. And ofcourse for the customers who expect 'royal' treatment, there are always other options like Sahara, Air India and king fisher ;-).

Rubina, Nice to hear that you had great experience and Air Deccan's service is getting better.
-abdul

hey i travelled by Air Deccan delhi to dehradun and back , both times there was a half hour delay but other than that there was no problem. The staff was good just like any other airlines who charge twice the fare. i would say overall Air Deccan has acheived what any other airlines could not ,it has connected various small cities to metros which no other airlines could ever accomplish. So i am happy with the airlines. You get what you pay for as far as the inflight service is concerned. Stop Cribbing guys.

i have travelled by airdeccan more thn 10 times now though other airlines too but nvr airdeccan was so bad untill my last exp. i went to book a my ticket on 7th for 18th as its was hardly 1550 rupees i went by rick paying 350 bugs up n down thr this old guy who was booking my ticket tells me to wait n attends an african guy i tell tht man book my flight first cant c c i m wating in line frm past 1 hr he gave me a bad look n still told me to wating with me other guys n people were also wating in like were shouting tht guy has no decency at all thn finally tht african guy left who was standing on side of the line after booking his ticket thn i was paying him the money 1550 he tells me sorry sir the flight rates have just gone high before a secound i told him u shd understand i got up early cheaked everythg n here in line after spending so much in tick frm all the way benson town i m here n u telling me ths he tells me tht the flight is for 2100 now same flight for his mistake y shd i suffer i started shouting at him tht if u wanna do ths dont make us wait in long lines y did he book tht african guys ticket i dont understand or wht long talks he was having with him? thn i got very angry at the airport i had an arguement with him n i left thn coz i was carring less money i went to atm removed extra 6/7 hundread diffrence n i booked my ticket through same airlines coz i thought its happening with me for first time thn later on the day 13th i have my flight i m doing my weight for luggage it was 21 kgs n 4 kgs on hand luggage total 25 wch is allowed 15 kgs n 10 for hand luggage he tells me thr is 6 kgs etc i told tht man my parents have left let me tranfer my clotes to hand luggage first he told me yes n thn no n all i thought he understood n he will let me go after putting my bags in he tells me go to other q n pay the extra luggage money i was shockeddddd
thn they din understand he tells me receipt is allready made pls sir i felt so bad i had to open all my bag search for money here n thr n thn pay thm thankgod i keep extra money allways with me bcoz i know how airdeccan makes money in all ths i had to call my frd at the airport i thought i din carry extra coz i m a student every secound day i travel with airdeccan luckily my lucky note wch i had frm past 7 yrs i had to pay tht they really make money in all ths thn i go for security chk n thr thy take all my perfumes n body order my peel gel saying tht hair gel is not allowed i made thm understand ths is not gel its peel gel made of cucumber they kept on saying no hair gel even though it was written on it face mask i can understand for perfumes n all but face mask i still din get it the ticket wch was costing to me in 1550 finally double tht is allmost 3000 with thr foolishness this is just my exp.. once my frd depature was at 2.30 he had to report at airport by 1.30 he reported at 1.25 one lady tells on bording u r late with five minute n gives her a receipt after all arguement refun of tax 500 so he had to suffer a loss of 2500 for 5 mins thts very wrong airdeccan flight i dont know but the ppl working thr sucksssss specially some thank u..........

I travelled twice by air deccan. One of them was full with fun and the other very horrible. The one which got delayed by 6 hrs (MUM to KOL) is now cancelled. I heard the flight was wrongly placed in the slot. Even with the bad experience, I hope some day it will be as good as the others.
Please mind that in fron of the AD Borading counters we raised slogans and forced them to arrange a flight for us, which was arranged at last. So in case of any problems try to form a group and bring it to the notice of all passengers. Persons who are connected to news and reports please bring your experiences to common mass. Pressurise! It is our birth right to have hospitality and services in our own mother land. If you adverrise that your fare is cheaper you should also post some statutory warnings as highly probable for cancellation, delay, mis-conduct etc. Thanks!

hi guys.,
i do agree the rate is less wit AIR DECCAN but wts the point where the service is SICK and DISGUSTING..

I'm amazed at the popularity of this blog. I think its a honest vitory for a airline like Air Deccan, where whatever we say it'll help them. Its giving them free publicity (good or bad). I was of the category , Deccan is Dhakkan and never take the flight out of my city , where they used to fly an ATR (scares me). Later they started a Air Bus, i'm flying out to Mumbai almost everyweek. (for anywhere between 1000 to 2500 Rs normally least with other airlines is 3000 Rs, i.e if you're lucky). Secondly has anyone thought of the new connectivity that have started, and also now it is 98.5% on time. Have you ever thought of a company growing at a pace of Air Deccan and not have teething trouble. Yes, they dont know customer service (reliance mobile does not know that too, they are no 1), yes they are rude (because of the sheer no of 1st time fliers they are handling) and yes they have obnoxious terms and conditions (they'll not be able to sell you cheap tickets). I've changed my perception, reading this blog, Air Deccan is the only true airline for India. Has anybody ever thought how regular airlines have been fleecing us for decades. And believe you me, all these issues are there in the so called regular airlines too. So stop cribing, grow up, choose what you can afford and learn to chill in life. They say if you pay peanuts you'll get monkeys. Newsflash! By the way they are adding a new Air Bus every month and soon we all will be travelling only Air Deccan because many of your cities shall not fly regular Airlines (They have managed to shut two regular airlines flight out of my city) So make peace and pray.

Hi People,

I just want to throw some light on the perception that AD is cheaper than other airlines.


If we look into the stats, we find that out of 180 seats in a plane, only 8-10 seats are at a nominal price.. and rest 170 seats are charged at the same rates..sometimes even higher than normal.


In lieu of those 10 seats, these folks are saving majorly on food, water and all other basic facilities which a passenger should get.



Second major area where these guys are earning is cancellations/reschedulings. If their flight is delayed, a person who has to reach urgently will definitely get it cancelled.



Lets take an example..
I take a ticket for 2100/-. Then , bcause of delays, I have to cancel/reschedule(lets say..1500 got refunded).. n take another ticket in their airlines.(lets say for 5000)
The total earnings of AD out of me is:
2100-1500+5000 = 5600/-



Then how can it be cheap??



Its cheap only in quality..not in fares.



Any comments?

Wow, so many negative reviews about Air Deccan.
Look folks, i am not against this airline, nor i am favouring them.... all i am trying to tell all the passengers is that if you are cribbing, and thats all u gotta have to do then why fly this airline. You have so many other airlines too... if you are flying this airline again and again and still keep cribbing...and expect the unexpected then you should consider wearing a banner on urself with the words"I am a dumbass" written on it.
Come on, lets think practical whats happening here.... i have flown airdeccan so many times, there were times i've had great experiences and and there were times i've had the latter.
On one such occasion onboard, while i took a flight from Mumbai to Nagpur , i happened to ask a cabin crew that since they had enough about the passengers, what do they think of us... to which she replied, " You know what Sir, I have come across so many passengers who always crib and say, "i am never gonna fly airdeccan again"!!! And you know what, the next time when i am operating a flight again, i see those same passengers again in my flight .... they try to hide from me by bending down while seated , but i go straight to them and give them a smile.. a wicked smile"!!!!
So you see people, i think this airline is only for those people who do not actually expect much from the airline... and most importantly dont keep cribbing.
As for me, i dont crib about this airline...and i prefer to fly this airline.. :)

Caesar, FYI! I have stopped flying Air Deccan and hence I don't crib :)
But I have heard they are getting better but still problems (self created or due to Goverment not treating them properly).
Anyways, I hope things would be great. I just expect flights on time, twenty-thirty minutes delays are ok if we know that Air Deccan operates like that we can schedule our stuff accordingly. Which I believe, most of people travelling by Air Deccan are aware of, hence prepared for such things.
I appriciate everyone for commenting here for whatever they feel or think. I believe, it is always good, I also believe some day Air Deccan would read this, who knows they might be :)
Thanks
-abdul

It was a real disgusting experience for me this time.They treat all the passengers on board as worth Rs. 500 irrespective of the fact thats not true.It was bad when i asked for some eatable and the hostess denied and after a while i saw the same thing being given to another passenger.
I just lost my self respect over there.

so much time INDIAN people have the cant see tha positve side .How much they were paying befor for that KHATARA indian airline............

I grabbed couple of tickets to fly mumbai for november for 6 bucks + taxes. I am not bothered coz i am just taking a bet flying air deccan. I have read their terms and conditions throughly and am ok with it. Air deccan is not for everyone atleast until the Ryan Air fellow out there settles the flight scheduling and issues with government apathy towards the airline. But believe me, to perfect is to change often. I am sure they are aware of their imperfections, they are changing and someday they will be a preferred airline.
Or even if they die, guys, they shook up India's airline market. They triggered our airline economy. Today investors pour money into Indian Aviation. They made us understand Indian is better. They gave us a platform to compare airlines. Revolution! Bravo! I can't compare Air deccan with Infosys, but at least both brought about a change in this lethargic land. Try to appreciate them and now mind your work for you will be too late for coffee. :) Happy flying funny birdsss!

I just wanted to say that I posted this in December 2005 and now it's August.
If we are noticing Air Deccan's services are getting, then indeed it's a good news.
I agree with all of you that there is no doubt Air Deccan has shaken Indian Aviation industry...I am sure, things would be better and there would more competition which would evantually good for all of us..
Thanks for your comments, keep posting your reviews/comments...It helps..
-abdul

Well, that is why I fly just Jet on Domestic Routes though lately, I have experienced SpiceJet once and I don't like it at all.

Hi,I am looking forward to fly from hyderabad to vishakapatnam in Air Deccan.How will it be?

THE SERVICES OF AIR DECCAN ARE REALLY WORST.
THE FLIGHT KEEPS ON RESCHEDULING ITS TIME.
THE WOOOOOOOOOOOORRRRRRRRSSST SITUATION WAS THAT SEAT NUMBERS WERE NOT GIVEN.THERFORE THE PASSENGERS HAD TO RUN TO THE AEROPLANE TO GET THE SEAT AND TRY TO BE IN ONE ROW IF THEY WERE TWO OR THREE TOGETHER.

you all guys are complaining after using the service. but in my case these customer service guys of air deccan treated me in such a way that i thank god i did not opt to use the service. i called the customer service guy to enquire about the lowest priced tickets which according to there website was 3/-. however the CS agent told me that all the Rs.3 tickets have been sold. i just asked him then why was the same not updated on your website as it still showed the tickets were available. this guy simply chose to disconnect the line from his end rather than answer my question. when i wrote a complaint, no answer.
i got a chance to fly kingfisher twice on delhi pune sector and the flight was delayed by 4 hours on 1 occasion. however i wrote to these guys and guess what i get........an apology mail from Vijay Mallaya within 48 hours. even though it must have someone in his office writing that mail and not him, atleast they had the courtesy to reply and provide an explanation.
now i will be flying from mumbai to goa and back in sep end by Indian Airlines. lets see what happens.

I cut my finger due to a pice of metal jutting out of their shuttle. On boarding I asked for a band aid..and they said that they did not have it. If I am not wrong, carrying a first Aid kit in a passenger aircraft is mandated by DGCA!! So you can decide about the overall safety of the airline for yoursef. I now fly only Jet :-)

Well I got a taste of Air Deccan filthy service recently. Was supposed to fly from Bangalore to Pune on 17th Sep 9:55am reached the airport around 9:20 since Bangalore is not my place I didn't have a printout just the pnr so had to stand to get the Printout when I went inside it was 9:25am and saw the Checkin counters closed. On enquiry the lady Mis Sunita told me that I was late and It was already 9:30am in her watch so they had closed the counter, while the airport clock was still showing 9:26/9.27 I wass denied boarding. I would have belived that my watch or the airport clock was wrong but within minutes 7 more people reported at the counter and they too where denied boarding. While they would have easily accomodated us as there were still people going through security but the Air deccan Airport incharge Mr Mohammed kept arguing that we should have been 5 minutes earlier and wasted out time and we lost our other Pune flights too getting the lousy service at there Counter for the refund. Only the tax was refunded to us. Air Deccan made a cool 10000 grand + from the 8+ of us and we also learnt later that the flight went full.
I guess this is there new model overbook, deny boarding to people by closing the counter as soon as the flight is full. 10000+ each flight an you can guess air deccan can pay some of there lousy customer service friendly staff.
I not only had to waste 12+ hrs for another flight some other went back and booked on Indigo for the next day.
While waiting at the airport 3 of the airdeccan flights to Calicut/Kolkatta went almost 1hr+ late and the airport manager was talking of that they are very punctual on there flight timings.
Well they have lost me as a customer and I won't recommend Air deccan to anyone.
I recalled another incident two weeks earlier when we were returning from Vaishno Devi flying (delhi to Pune) my friend was not feeling well after the trek and was feeling like vomiting so I had asked the attended if they carried medication on which she replied If he was flying the first time. And even though she assured she would bring it after serving the 2-3 rows remaining behind us. she never brouhgt it and was too busy with selling stuff using there Easybid auction they have started recently to make some money.

I have booked a ticket in Spice Jet on 29th August 2006 to delhi on 2nd September 2006. But due to some unavoidable reasons I have cancelled the booking on 30th August 2006. That is well in advance before the date of travel. For the cancellation they have charged Rs. 600.00 as cancellation charges. But they have not refunded the balance amount and withheld the same. Could you please tell me that is there any authority to give my copmlaint against Spice jet and get back my amount ?
Prabhakara Shetty
Bangalore

Dear Sir,
I am a PhD student of University of Tartu Estonia. I bookeed my ticket from Delhi to Varanasi on 21st August through their website (They have mentioned that the delhi-varanasi flight will start in October 2006). That time when I booked my ticket the prise was 2574 INR. Yesterday during browsing their webpage I saw that they are showing a total REGULAR prise 1774 INR of the same destination http://book.spicejet.com/skylights/cgi-bin/skyl.... As it has mentioned in their rules and regulations that the prise are dynamic and change according to:
1. Seat availability
2. Peak and lean seasons
3. Promotional schemes
4. Group bookings -beyond 20 people or more
Unfortunately, none of them has explanation of my query.
But in this case it has mentioned that the new prise is regular i.e. this is not a promotional scheme!!! When I wrote to customer care I got this reply that is completely vague. Please help me.
With best regards
Gyaneshwer
----- Original Message -----
From: Customer Relations
To: gyanc@ebc.ee
Cc: 'Custrelations'
Sent: Tuesday, September 19, 2006 3:04 PM
Subject: RE: Booking price difference
Dear Sir,
PNR No. : FY7PCB
Thank you for the mail.
We acknowledge the receipt of your email complaint regarding reduction in fare after you purchased air tickets.
Please note ours fares are dynamic and are subject to:
1. Seat availability
2. Peak and lean seasons
3. Promotional schemes
4. Group bookings -beyond 20 people or more
Every organization has different strategy for increase and decrease of prices. Promotional fares can be launched at any time. Marketing strategy of selling products and service vary due to many reasons and schemes keep on changing.
We hope that this explains your query. We thank you for your feedback and your views have been conveyed to the relevant department who decide on fare etc and we assure you that they will keep in mind your views for the next launch .
Hence, in the light of the above we would not be in a position to process your request for refund of the difference in fare.
In case you need further clarification/assistance, please feel free to get in touch with us.
Thanks & Regards,
Amarjeet Singh,
Customer Relations Department,
Spicejet Limited.
Toll Free: 1800-180-3333.
Mobile : 0987-180-3333.
Fax No. : 0124-3913853.
Website : http://www.spicejet.com
"flying for everyone".
--------------------------------------------------------------------------------
From: Gyaneshwer Chaubey [mailto:gyanc@ebc.ee]
Sent: Tuesday, September 19, 2006 4:09 PM
To: Customer Relations
Subject: Booking price difference
Importance: High
Hello!
I booked my ticket (tikcet no FY7PCB) on 21st August from Delhi to Varanasi. That time the fare was 2574INR. But the new fare is 1774INR (also showing at your website). Due to this change fare I am already in a loss of 800INR!
I could not understand your policy concerning ticket booking? Is it possible to get me 800INR back?
Regards
Gyaneshwer

Hi All,
I haven't experienced flying with Air Deccan.But anyways will share my experiences after OCT 6 2006.I am flying from BLR - HYD in the evening flight.I have an important schedule the very next day.
Any ways on a safer side I have booked a BUS ticket.So just incase if they cancel the flight, atleast I will have the BUS.
Hoping things go fine.
Regards
Anand

Hi all,
"Have you all flown Air Deccan Recently? Its WOW". Thats their AD in the recent Newspaper. Yes, they have changed a lot. Flights are departing ontime. Dont believe me? Try flying in Air Deccan. Its too good. Better than GoAir and Spicejet. I flew Chenai- Portblair and back. The flights were ontime. I had a chat with the Airport Manager, Just asked him why Air Deccan flights are always delayed. He said that the delays are due to the delay of the incoming aircraft which is because of Airport Congestion and Also because of ATC clearance. So my Advise to all, Fly Air Deccan..Confidently. And also Mr Abdul- Fly Air Deccan and feel the difference. Hats Off to you Air Deccan.... If you are scared that your flight might get cancellled..dont worry, they will put you in Jet Airways...

Lousy airline, abusive, foulmouthed and offensive staff. Last minute rescheduling and cancellations. This seems like Air Deccan's USP. Hope the alledged "airline" bites the dust soon. Wish them the worst and would hope no one ever has the misfortune of booking a ticket with them ever.

hi
thanks to Abdul qabiz for making platform to express woooooorst expeience with the airlines.It was a very bad experience in my life.which was my first flying experience.It was in March 2005 I promised my children and wife to take them by flight accordingly I planed a trip to Goa and Booked 4 Tickets from GOA to Hyderabad.After completing the trip in Goa we went to AirPort and listen the shocking news that the service was cancelled 2 days back only.But nobody was infromed to us.My children were stared crying in the airport only .I asked them how we have to go they simply said sorry we dont have alternate fares with us they even refused give us money back.Finally I wired my dad the situation and asked him to deposit the money in to my ATM account after receiving the money they given tickets for evening flight to Banglore.From Banglore we gone to Hyderabad by Bus.This is our first fllying exerience with Cheaaaaaaaaap air lines
Sampath

I too had a bad experience with Air Deccan. While the flight from Hyd to Kolkata on 24th Sept 2006 was late by 1 hour, the connecting flight from Kolkata to Ranchi the same day was late by about 4 hours (Reached at 9.50 PM). Thank God, at least I could reach Ranchi and attend to my official work the next day.
My real problem started during my return journey on 28 Sept 2006. The Ranchi-Kolkata flight reached Kolkata 2 hours late (1.20 PM). By the time I collected by checked-in baggage and reached the Air Deccan Counter at Kolkata for the Hyderabad flight I was told the counter was closed. This is despite leaving a message with the Air Deccan Staff at Ranchi that I have to board the Hyd flight at Kolkata. Sice I reported late though due to delay of their own flight, they said neither rescheduling nor cancellation is possible and expressed helplessness. They say it is only a point to point service.
Those who are booking onward journey by Air Deccan should keep this in mind.
Finally, I rushed to Indian Airlines counter and I was lucky enough to get a seat in the next day flight. Though there was half-an-hour delay in the scheduled departure they anounced in advance that it was due to change of aircraft. Indian Airlines looked much better in service levels. The difference in fare from Kolkata to Hyderabad was only about INR 1500 despite the fact that the Air Deccan ticket was bought 10 days in advance and the Indian Airlines just one day before.
The Air Deccan staff numbering about 10 at the Air Deccan Counter at Kolkata all sporting the bright yellow T shirts with the caption printed 'Have you flown recently by Air Deccan. It's Wow' - I don't know how this has to be interpreted in th elight of bitter experience with them.
Surprisingly while my ticket from Ranchi to Kolkata by Air Deccan cost me INR 1500 a friend of mine who booked 3 days before fo rthe same flight paid INR 5000+. So Air Deccan is more opportunistic when it comes to exploitation and tend to forget that they are low cost in nature. However, taking into account delays, cancellations and uncertainity it throws up, the low cost may be a misnomer
The Air Deccan staff lacks empathy, professionalism or customer care. Naturally can not be expected when a host of them are contract employees with little or no training.
Overall, I feel Jet, Sahara and Indain are far better than Air Deccan. Air Deccan would perhaps be happy to see more 'No Shows' since it makes a good business proposition for them and ultimately may become their business model.
If Air Deccan can't bring some reasonable service levels now, it will end up cheap in the long run in all aspects.

Air Deccan is an irresponsible airline. I'm convinced of it as the support staff don't take any responsibility when a problem occurs. My sister has lost her checked-in bag in a flight from chennai to kolkata and each city's staff are busy blaming each other. It is quite a shame that none in the management are providing solutions nor meeting with the aggrieved customer. I'm planning to provide more information including names and numbers. I'm wondering whether there is a forum for passengers who can raise these issues against airlines in a formal manner. I really wish that the media would take the airlines to task on ensuring safe baggage transfers from city to city.

I cannot beleive soo many people are complaining ! Fight delay's, cancellations are part and parcel of India !! How many times has your train got delayed? Did you stop travelling in the train? Thats a very stupid attitude to carry around. Be on time, help improve something that is trying hard to make your life easier.

People cannot seem to see the brighter side of anything ! I've had bad experiences with Air Deccan as well. Delays to cancellations. But I'm more willing to be forgiving and giving them an other chance.


And I'm sure, atleast 90% of all the people who are cribbing here....would go back and book tickets on Air Deccan again, just to save money and time.


Air Deccan is offering tickets to the common man at prices that still are unbeleiveable. 2 years ago, could you imagine travelling across the country at Rs.1000 in 2 hours??


Get real people, and learn to change your views and opinions.


Its funny how people say the guy at the Air Deccan counter was not decent. And they add saying, they screamed at him for that reason. Shows a lot of decency in them !


The infrastructure we have in place, the policies, the kind of burecracy that goes on in India should be blamed for delays and bad airport facilities, making people wait in lines for tickets and security checks. Not airlines which are trying to cater to the common man like you and me, and not just higher middle class people or rich people.
I can't believe people are so bling, and don't understand simple stuff like this.

Dear Capt Gopinath,
This is a mail which I am forced to write for you due to the inability of your ground staff to help or non-flexibility of the policy which has been formulated.
My husband was scheduled to depart from Blr tonight by the 8:35pm flight to Delhi. I am in Delhi & we were scheduled to go together tonight at 11pm to Alwar, where I have to visit my Sister who is unwell.
He was to arrive on time, but due to Prez Adbul Kalam Azad's presence, there was a complete traffic halt & he reached your airport counter at 8:11pm.
He was told by the counter that he can not check in as the boarding has been closed 6minutes ago.
There were 3other passengers also who had the similar issue & were stranded out.
I have personally experienced uncertain delays, when Flights like Jet & kingfisher have held the flight for 10mins as they wanted the passenger to be onboard & the case was genuine.
My husband was there @ 8.11pm & even if he were to walk to the aircraft, he could have been in the flight.
I am sure, his tickets had been alloted to some one else, as it was very surprising how they were so indifferent, when even they knew that the delay was due to the presence of Mr President.
There are 3 questions I have
Why the flight couldnt be delayed by 5minutes, when there was a genuine case?
If that couldnt have been done, then, Why is that they couldnt have the efficiency/ capability to liase with the next departing flight, so that this could have been resolved.
& if this also was not possible, then why they couldnt adjust his ticket for the next airdeccan flight at 6.30 am for next day morning. [They said that they will refund 900/- for the cancellation- when this is not a cancellation from the passenger]
If you appreciate/ emphathise with the situations of the passengers you fly these aircrafts for, please reply with a solution, else you have an option to ignore this mail [ it will only be a deja vu of a complaint which I registered in http://www.airdeccan.net/airdeccan/Feedback.asp 2quarters back on the discourteous response of the reservation executive on the phone while trying to book a flight- & for which till date I dont have a response].
Well, if your Media report says "Air Deccan, India’s first Low cost airline was in operation for about two years ... Customer complaints 12 (per 1000. passengers)"
that 1complaint was mine, unless its not counted as a complaint. Contrary to this Business World has said a few lines about the airlines "Air Deccan has also managed to earn itself a reputation for shoddy service, cancelled flights and rude staff."
Was trying to reach out to Bijaoy- the airport manager, who was on leave. & thus spoke to Naveed & Shekhar - your ground staff, who couldnt do a thing about this whole affair. & who also commented, that they cant "help it" very discourtesously- specially Shekhar. The whole event looked like the manager was not concerned about any inconveniences caused to the customer.
The copy of the booking is pasted as under- for your reference.
PASSENGER TICKET - Outbound Journey
AIR DECCAN (1 of 1 Ticket )
35/2 , Cunningham Road,
Opposite Canara Bank,Bangalore 560 052
PNR : DA07143351
ITINERARY DATE BOOKED: 13-Oct-2006 1:23 PM Agency:
Passenger Details Special Service Request
Adult Mr narendran p No Preferences
FLIGHT DETAILS
Flight No Departure Arrival
Airport Day Date Dep Time Airport Day Date Arr Time
DN-662 BLR Sat 14-Oct-06 20:35 DEL Sat 14-Oct-06 23:05
PAYMENT DETAILS
Fare Fees & Taxes Total
Adult (1) Child (0) Infant (0) Fuel Surcharge PSF Transaction Fee
4474.00 0.00 0.00 750.00 225.00 50.00 5499.00
With Much regrets

Dear People,
Never Never ever fly air deccan, no words to swear these idiots, crazy people of india are operating these dirty low cost shitty carrier, it will collapse one day, i have made heart in my hands when i was travelling from hyd to tirupathi in may 2004 oh my god, there is absolute high level of security to board the stupid flight half way running to the middle of the runway and it took 1 hr to take off from ground, felt puking in the flight to tissues no toilet, they sell old stuff for high rates, flew at 60k ft high very shaky, fellow the poor pilot cldnt locate renigunta airport, was hovering around the hills, we were getting tensed, i was cluttering my chest god plz help me, never ever felt like this in my life though i have been on international, indian, jet, sahara which are good,i strongly advice not to board, if i was god, i wld kill all air deccan staff- animals of india, why doesnt our govt ban the animals of modernage to be destroyed, if any one wants to die plz travel air deccan

Air Deccan is a hopeless Airlines.Their flights are delayed everytime .& i feel that if they are not able to manage then , they should step out of teh service industry.Useless it is.

Air Deccan really sucks.
The worst part is they dont allcate seat numbers to passengers. Its like a bus where you have to find a seat after boarding the flight. Even the state transport buses are better.

Air deccan is doin wat they are supose to be doing... The reason of fact is this, Air Deccan is introducted as an Cheap rate air carft.The great Idea behind Air Deccan is..., even the middle class people can also travel in it...
And if u people think you are upper middle class then u can give a choice with other air crafts...
($%#&^(&*()*)&(^*^(&)U(^&#$#@%*^&^$)
Don't except reason for Wat has happend
Try to appriciate or keep Quite..
Keep going.... keep flying...
Cheers for Air Deccan

I am not a spokesperson for Air Deccan. I have been in this forum before and would like to say, though their services and policies should be spruced up and it should be more customer centric, not cost centric, I would say, Air Deccan at least keep their word. One must read their terms and condition before flying. Their Refund policy should be bit flexible (BUT HOW CAN YOU EXPECT IN SOME REMOTE PLACE LIKE AIZAWAL WHERE AIR DECCAN REVIVED THAT GOD FORSAKEN AAI AIRPORT YESTERDAY TO HAVE ENOUGH CASH TO REFUND THEIR CUSTOMERS? AIR DECCAN SHOULD WORK ON IT). In a way their refund policy is ok as far as they refund (At least they refunded my money within 5 days)
Have anyone of you booked with GoAir before, India's forthcoming nightmare? Does anyone of you know Goair never refund their customers even if it was their problem? I was triple billed when I booked online and it is over two months since I am waiting to receive a refund.
I applaud and praise Air deccan, for their website booking was though slow, never made an error. Goair simply sucked my money and they are yet to refund. Their customer service is as pathetic as you would imagine. When I called their toll-free, the female said, 'You are not the only one waiting for refunds, we have refunds pending over two months'. Hurrah!
So don't stop finding faults with Air Deccan alone, there are other high profile "Cheats" like Goair which needs to be brought out in public. No airline in India for that matter is good. Everyone is the same. I repeat, at least Air Deccan revolutionized the aviation industry that provides more job opportunities.
Customer service eleswhere in the world is not as bad as in India, BUT IT IS OUR RESPONSIBILITY TO SPEAKUP. Keep posting.

hey
wait after reading all these comments i felt i need to add these comments
being frequent flier i had this experience of being delayed after reaching airport with almost all airlines.
indian airlines, Alliance air,Jet airways, Air Sahara, AIr Deccan, spicejet, and even go air, but i feel this is all how you feel and make use of the situation.
If you are travelling by 3class you get the same treatement. if you are A/C and I class customer you get that treatment. so dont crib as abdul says.
according to airlines general rules you need to be there at airport atleast 30min early. where were you then? our airports are busy with one after another aircraft landing. so you can not miss the shedule otherwise there will be huge pile up of backlogs.
so as No 2 airline Deccan fly it if you like
let us keep it going strong
so that our airfares are further rationalised.
Keep going AIR deccan
good efforts Capt Gopinath
WE are with you.

Hi All,
reading all the above posts, I am bit worried for my decision to buy airline ticket to rajahmundry from hyderabad.At first I was very happy for AD's service to Rajahmundry..
But then after looking all these posts.. I dont know.. let me wait and see..how AD is going to be... If not I am going to loose one more day in my vacation....
My personal concern.. It's utterly wrong to say, you can't expect good customer service, becos you are paying less......Either it is 1 rupee or 10,000 rupee, you have the right to be notified about the flight delay or cancellations ahead..
charging 1 rupee or 10,000 for the same ticket is part of their business strategy..and not customer's problem........ But any customer, would expect a good customer service than more good facilities compared to other high end airlines..
Anyone would not prefer to buy a spoiled apple for 1rupee, compared to good apple for 4 rs.. Anyone might be ok to buy a small apple for 1rupee...its the same case here too...you wont expect to be delayed or not informed becos of mis management, for the sake that you paid less amount...but you might expect less services like no inflight food service etc..
Also one more question.. Does Air Deccan refund the taxes, if cancelled before 2 days..
Thanks ALL

hi guys,
I had a good experience flying with AD, and flights are departing and arriving absolutely in time.

Hi guys,
I have been travelling Air Deccan since the last two years, Delhi, Chennai, Vizag ..... more tahn a score of times and never was delayed even once, leave alone flights getting cancelled.
If educated guys like us cannot understand the logistics of travel, leave alone air travel and just shoot of statements like louzy etc. then something is definitely wrong with with us.
Just go and see the movie, Planes, trains and automobiles and then you should stop complaining.
Especially low cost fliers like AD are bound to give us more trouble than the full fare ones. Isn't it obvious. Yet I think AD is doing a great job.
Especially after it has become the no one choice for most middle income fliers, we will need to encourage such airlines and get them going with better nos and consequent better adherrence to times.
Hope you guys have seen the new consumer councils orders to pay 10000 rs for delayed / cancelled flights, where weather related delays are exempted.
Last August 15th my daughter was stranded at Mumbai for over 8 hrs and missed all her connections to San Jose.
But then it was over 40% cheaper than the closest, and permitted over 60% more luggage. Thats fine then.
So if you think you are likely to lose a day of your holiday, then pay for it and dont look for cheap flights. Are you sure that you will never be stranded after full fare pay. Just look at last weeks delayed schedules across India and will realize what.
After all one needs to be more sure of landing than just take of when you are in a plane. Right?
I remember a Sardarji business man in 1987 who was travelling ot Canada via Aeroflot (USSR), carrying his own food for the entire 36 hours flight schedule because the cost was about 15000 rs compared to the 30000 rs of the next cheapest one.
Thats the spirit guys.
Look at the brighter side not the dark side.

Leave Aizwal or some value added services offered by Air Deccan. Why do they frequently cancel flights between metros.
Let me narrate the experience I had. I am supposed to travel by Air Deccan Chennai Delhi (0555 HRS) on 29th of Dec 2006. But I came to that the same flight got cancelled on 28th. I called Air Deccan immediately. They asked me to call in the afternoon. Again I called back in the afternoon. They said that 29th flight also got cancelled. THey will try to accomodate us in 0940 flight, but subject to availability. I did not have tickets anywhere else. The place is also not reachable by bus.
My situation is such that I cannot take risk of missing the flight. I have to be in delhi on that day. Then I got a ticket in GO air and went there. My money gone and peace as well.
Now I know why Air Deccan calls them a carrier of common man. Because we wont ask them any questions. Isnt it.
Those supporting Air Deccan in this forum are only employees of Air Deccan OR their PRs working for money. This airline should be banned.

sickest flightss!!!!!! i was once lured to buy a ticket of this airlines since the ticket was really really cheap. ya true to their words they are very cheap in customer service.i was stuck in the flight for 3 hrs... the flight didn't take off... as if we were hijacked ...

i flew air deccan from goa to mumbai to catch a connecting flight back to uk,it was delayed by 5 hrs,thank god we had 8 hrs spare in mumbai or we would have been stuffed.Flew spicejet from delhi to mumbai,they were excellent and on time,booking a flight to goa from mumbai at this moment,and spicejet are cheapest(and punctual)

I have travelled mroe than 15 times in the past 3 years from the time deccan started, specially from delhi to hyd and vice versa.
There were flight delays for sure and it was acceptable. cheap tickets for sure and it was good.
The problem is comparing AD with the premium airlines. Guys who travel by train from delhi to hyderabad for 25 to 30 hours are ok with the 3 hour delay in AD and will reach home in 6 hours.
Customer service is not that bad either. We are paying cheap price and there is no concept of customer service like in premium airlines. Accept the fact!!
My company sells software to huge number of clients for example. Some companies pay for the annual maintenance and we get them Support. Someone who doesnt pay the annual maintenance does not need that and he SHOULD not expect the direct phone support etc...BUT he is getting to use the software day in and out.
The cancellation policy is bad and they have used it numerous times to cancel flights which didnt have too many passengers. That was 2 years ago i think.

i dont think air deccan is that bad. in fact i have travelled twice by this air lines and both the time service was good and flights were on time...as far as flight cancelleation goes...that happens with every air-line, then why do we pin point only air deccan...doesnt jet or sahara have delays or get cancelled....if you are paying less than 3000 to travel between delhi and bangalore in deccan while jet charges you no less than 4500-5000... i think its still owrth to travel by deccan and save 2000...deccan has done wonders for common man and now anybody who travels by train can think of travelling by air....

HI.IAM CHRISTY HERE ...WHY THE AIR DECCAN PEOPLE DONT ACCEPT INTERNATIONAL CRETID CARDS ..I DONT STAY IN INDIA BUT HOW CAN I HAVE AN INDIAN CREDIT CARD...THEN LATER I CALLD TO CUSTOMER CARE AND THE THOSE PEOPLE HELPED ME TO GET THE TICKET IN SAME FARE... SERVICE IS GOOD ...JUST BE ON TIME....AIR DECCAN ROCKS.
CHRISTY.RAJ
THANK U INDIA

recently i travelld in indian airline from mumbai to bangalore ....the flight was at 2.00pm but when we entered inside the aircraft they told the flight is late for 30min...later again they told i will take of at 4.00pm again the they told there is some problem so the flight is going to take off at 6.00pm ...finally they cancelled the flight ...and they make us to flew in another flight at 8.00pm...really it was a horrible to travel again in ic ...then later i travelled in air deccan the flight was delayed but i got a option of changing my date an time which was very good and helpful for me...then i chnaged my date to the next day ....fligt was on time it was a very good experience...i paid 6500rs to ic but i paid just 3500rs to air deccan which was very cheap for me ....air deccan rocks ...best of luck for future

VERY VERY RUDE,PATHETIC,BAD,ARROGANT - CUSTOMER SERVICE . . .

Service is not really good. Lot of havocs and problems.
But onething to make it clear. It is not for NRI's and especially who carry heavy luggage otherwise ur luggage cost can be more than ur ticket cost. It shud also be not considered for connection flights coz lot of delays.
It is only for people who have lot of time and can accept delay and want to see the first time travel on air.
Now a days other airlines like sahara also coming in budget rates coz of competition with Air Deccan which is a good news.

Just to all the folks who were bitching about Air Deccan, How many of you voted in last elections. This is what will happen when we educated people will not choose a good leader who has no Future planning and just signs the open sky policy without any ground infrastructure or legal laws towards consumers and blindly tries to imitate American culture.

For PONGAL festival this January, I had only 1 day leave.
I have to go to Rajahmundry in A.P.
I booked Airdeccan on 13th from Bangalore to Chennai at 8.50 Am and it should reach Chennai at 9.50 AM.
After that I have booked Airdeccan flight from Chennai at 1 PM and should reach Rajahmundry at 3 PM.
When I started on 13th, morning flight from Bangalore is delayed more than 2 hours because of weather they said and we reached Chennai at 12.30 PM.
It is announced there that Chennai flight to Rajahmundry is 1.5 hrs late and it will depart at 2.30 PM.
We thought another delay and had lunch and after 1.30 PM, after issuing Boarding passes, Airdeccan cancelled the flight saying poor visibility at VIjayawada.
They wanted to screw up our PONGAL vacation and they left alomst 15 passengers in Chennai and there is no proper response from staff which are very under
qualified and don't know how to talk to Customers.
They are not giving Hotel and they left People in Chennai without any option.
We want to question - at afternoon 2.30 PM, will there be poor visibility? Lot of other people said that Airdeccan does that frequent cancellation if enough
tickets are not booked. Staff also said that they are used to such things.
It is shame on Air Deccan to do like that and leave passengers in trouble.
We know that Air Deccan is a cheap airlines but now we know that their mentality and staff are also cheap.
Finally , to reach home, we had to hire a car , pay lot of money , travelled by road and suffered a lot.
I have decided that I will not fly by Air Deccan and will try my best to avoid Air Deccan in future.

hi,
all flights in india are departing and arriving in time. ay be the situation of weather or any other defect it could late...buddy...

Curriculum Vitae
PARAMITA PARUI
Post applied for :
Objective : Eager to undergoing greater responsibilities,
and need to space to grow along with the job.
Present Status : Undergoing Spoken English and Call Center
Training at ACCESS, Park Street, Kolkata.
Professional Qualification : Basic Computer Knowledge and learning
DOEACC ‘O’ Level Computer Course at Asutosh College Computer Center.
Academic Qualification : General Year/ School/ Board/
Examination Passed College/ Council/
University
Madhyamik 2001 Burdwan W.B.B.S.E
Municipal
Girl’s High School.
Higher 2003 Burdwan W.B.C.H.S.E
Secondary Municipal
Girl’s High
School.
B.A. 2006 Basanti C.U.
Devi
College.
Personal Details
1. Father’s Name : Ram Prosad Parui.
2. Date of Birth : 1st May, 1985
3. Present/Permanent Address : 44, Lake Avenue, Kolkata- 700026.
4. Sex : Female
5. Height : 5’2”
6. Weight : 57 kg
7. Marital Status : Unmarried
8. Nationality : Indian
9. Religion : Hindu
10. Whether SC/ST/OBC : No
11. Mother Tongue : Bengali
12. Blood Group : B+
13. Hobby : Listening Music, Gardening and
Fishing.
14. Languages Known : Bengali, Hindi & English.
Contact Details
1. Telephone
Land line : 033 –24658681
Mobile : 09231878317
2. E-mail Id : I) paramita_parui@yahoo.com
ii) paramita_parui1985@rediffmail.com
Date: 16.01.2007 [Paramita Parui.
Place: Kolkata Signature

I have always looked at their "98% on time" advertisements with suspicion. This cant be true - we all know their reputation. Some Regulatory body should check the statistics and prevent AirDeccan from fooling the public.
I once booked a return ticket to Ahmendabad. The day before the travel I was told the flight was cancelled. I cancelled my trip and when I approached them for cancellation of the return trip ticket I was not given a full refund. They charged the regular cancellation fee.
You can locate the Air Dec counter in chennai airport easily (the most chaotic one!).
Have travelled by many LCCs abroad but Air Deccan is probably the worst in the world.

Even I had the worst possible experience with air deccan in my flight from blore to Goa. Such an idiotic crew they have .. I can't tell u so pathetic. Air deccan sucks !
And also their small helicopter kind of planes....

I was hoping to start a blog on WHY AIR DECCAN SUCKS.. after my ordeal yday.. but a simple google search threw up soooo maaanyy blogs !!
Here is my story.
I was travelling by Air Dhakkan 603 from Delhi to Mumbai. The ETD was 3:30 PM.. And every 30 mins the flight would be delayed by one more hour.. This went on till 9 PM.. I had been fighting witht hem that if they plan to cancel the flight, they better tell us in time.. The fat lady who was the Officer incharge told me that there is ENOUGH LOAD today ( thats how they call the passenges in Air Dhakkan), so we dont think we will cancel.. And in case, we do, we will let u know !!!!!! They offered no proper reason why the flight is delayed.. While all other flights of other companies.. ( low cost and otherwise) were leaving on time.. even AIr Dhakkan's other flights were leaving on time.. !!!!
At 9 PM there were talks of cancellation of flight by the Air Dhakkan idiots who call themselves crew.. the junta got so impatient at 9:30 PM ( flight etd was 3:30 !!) that we locked the exit doors of the airport.. and started the Air Deccan Murdabaad and Management Hai Hai naara.. There was almost a physical bash up of the crew by the angry mob.. it was a puccka gherao kinda situation..
Finally the airport security came in .. and air dhakkan relented and flew our flight.. we hd told them that they cannot take off any other flight till they allowed our flight to take off !! The whole scene was worth watching..
worth watching.. unfortuantely my camera was in the checked In luggage.. else it wud hv been a great clipping !..
But the disgrace was.. the plane captain didnt even once appologize for the extraordinary delay !!..
I pray to people.. that BOYCOTT AIR DAKKAAN.. Till Capt Gopinath, comes out with a public appology for heading a disgrace of a company that he is running.. It is not a one off incident.. It is happening daily..
I dont know what our ever so vigilant press is doing in such times !!

I was once travelling from Kolkota to Bhubaneswar by their Morning flight and it took me almost 15 min from the main entry point to the deccan counter ( if any1 has taken a flight out of kolkata they will know that to drop 1 person at least a dozen assemble and to request them to give way is like asking them to buy the plane you are traveling and gift you). I was carrying the coupon ticket and it was my last ticket on the coupon, I reached the counter exactly 3 min late and the female (so called duty manager) said i cannt board the flight, I explained to her the situation and also told her that you still havent announced boarding so you can still take me in, she said that didnt you read the ticket it says the check - in will close 30min prior to the dep time.(even if they donnt depart on time,the bull-@#$% claim of 98% on time). I asked her again to check with the Pilot as he is the final authority once the flight is boarding if he will allow me, she shouted at me in front of the staff and passengers and told me that i donnt know anything about flying or airlines either so i should just shut-up and leave. It was her lucky day as she was a female and i was in a hurry to reach bbsr so i went to the station to catch a train. But for the record I enjoy quite decent Frequent flyer status on all major airlines and genrally take close to 7-8 flights a month.That was the last day i have travelled in Air Deccan.
And those who travel I wish then All the luck and safe journey.
And this is not the only time i had a issue with the staff, once i was travelling they had torn seats and the hostess told me it has been like this for almost a week and you need to adjust.
I totally belive that they revolutionised Air travel but they are venturing to a new are which i donnt think was in their original Plan that is to make themselves case study for all current and future airlines in respect to what not to do and go the dogs.
They can take awards in the following category (ies)
have the most rude staff among All Airlines.
have the most dirtiest aircrafts amaong A.A.
have the most unfriendly customer systems among A.A.
have the most uniformed staff(i think they belive service industry is like the customers service the employees and then the aircraft also.) among A.A.
My take on their 98% on time arrivals and dep are that the flight which are cancelled or delayed by more than 6 hrs are not to be taken into ac and flights with less than 6 hrs of delay are like on time performence.(shit why donnt the other airlines follow the same system,nerds).
Well Mr.Gopinath i wish you all the best and your new C.O.O., i Hope you guys will improve the image of the airlines (hire the goons and through out all complaining passengers with a warning that if they open their mouth , u have the address and the phone nos.)
Govt should take stern actions and new routes or new aircrafts should not be allowed for airlines which cannt service the old routes/aircrafts/old passengers also.
Adios
Safe landing.

Hi ,
agreed that there are service issues in the entire service industry of this country where the customer is anything but the " King ". Yet Air Deccan seems to have taken it to far. Could someone out there tell me why does deccan follow the system of " free seating". I was shocked to see well-to-do people make a rush for seats literally pushing ageing folks. It actually resembled catching a bus from one of the state transport. so much for air travel!!!
But again the biggest problem here is " no ones listening nor is no one interested " . Its a miracle we made it so far.
Cheers !!!!!
Abhinav

Air Deccan-
Their next initiative is to send people in cargo compartments stacked one above the other, that way more people can travel and their service can get cheaper.I wonder why they don't allow 'Standing' like the over crowded town buses, this will fit their image better.
They don't invest in walkie talkies or any communication means and so the call center people tell you some thing while each of the other staff functions gives you totally different picture of the same thing(Like for e.g. reason for 6 hours delay for a 1 hour flight.)
The attendants at the airport are trained to hide behind the excuse of being a low budget airway,in other words they are saying, don't expect to reach your destination on time, don't expect to be treated with courtsey because you are paying less, how far would these people be from saying don't expect to land safely as well.
This is the most obnoxious air ways I have ever flown,same situations handled by Kingfisher(showing so much personal care for customers and accepting the responsibility of getting them to their destination no matter what) just makes Deccan look even worse.
Pls don't travel by this airways....

Before generalising from a one off experience, one should do a cost benefit analysis...how can one even compare Kingfisher and Air Deccan...the former is a full service airline and the latter is a low cost one.
Besides, the fact that Air Deccan is the 2nd largest airline in the country is not without a reason.
I'd booked a ticket for Pune to Delhi with the airline. The flight had got cancelled. But they let me know well in advance that the flight will be cancelled, and booked me a ticket for the next flight, without any extra cost. There was no inconvenience, and had it not been for a low cost airline like Deccan i would've had to go by train!
Infact the airline is meant for students like me and people who cant afford to the normal full service airline.
Moreover we shouldnt forget that but for the price war triggered by Air Deccan's low cost concept, the fare of other airlines wouldn't have come down the way they have.

I once made a mistake of planning to travel by air deccan and purchased a ticket in december through my credit card .the ticket had to be cancelled immediately due to change in travel plan i was informed that money will be rolled back to my account which didn't happen and i lodged a complaint and i was given a complaint no. 29512 i have been talking to air deccan for last two months on telephone which must have costed me more than 1000 rupees . But money has not been rolled back as promised .i have been told to contact mr eshwar through email .i have mailed him twice without response .now i am proposing to file case against this irresponsible airlines in the consumer court . i believe to get justice from them and air deccan thought of being irresponsible airlines .i would never travel by this airlines ever and advice people to careful about this airline who are irresponsive

I agree absolutely with "Vijay at January 30, 2007 05:42 PM" post. Had it not been for this low budget carrier to lower costs and make others run for their buck. We would be paying exorbitant prices to other airlines.
For me to travel from Mumbai to Vizag by train takes around 38 hours train travel time and then add another 3 hours to reach stations etc provided the train is on schedule. This train travel I have been doing since I was born which is 32 years ago. I DO NOT MIND THE DELAY UP TO 9 HOURS by AIR DECCAN, AS THAT STILL SAVES ME 29 HOURS OF TRAVEL TIME. FOR THE SAME PRICE AS RAILWAYS, I AM ACTUALLY GETTING A LOT MORE. I always hated Indian Railways and the time it took for me to reach my destination. Iam so glad that finally I have a second option at a cheaper price. I would give another 3-4 years before these guys get their act together. Most of their delays are due to smaller airports they are flying, where there is not enough ground infrastructure. So I feel AIR DECCAN is actually doing a service which sould have been done by Govt in the first place, But our politicians are busy sucking up to Americans which is their full time Job.
Long Live the AMERICAN SUCKERS of INDIA.--------
Disclaimer: I DO NOT work for Air Deccan nor have any intrests in the company. Iam an Indian Citizen working in Mumbai.

I had very nearly booked four tickets for Hyderabad ( Deccan ) when I chanced to read all the Comments about Air Deccan ; being a very frequent flyer on International Flights I know the predicament of my fellow passengers who have been so uncouthly let down by these Cheap Flights Airlines which have mushroomed of late ! Even if half these comments are taken to be true, for their painful experiences, one can then out of sheer exasperation say that they have spoiled the fair name of DECCAN ! May GOD save all my fellow travellers from falling a trap to not just Air Deccan but to all such cheap Airlines !

Hi. All
YOU ARE IN INDIA 99% ARE DELAY HERE DNT WORRY THINK BETTER ALWAYS GOING GOOD ANYWAY DEPEND ON YOUR LUCK
AIR DECCAN TRYING FOR ALL CATEGARY PERSON THODA LIKH RAHA HOON SAMAZDAAR HOGE TO SAMAZ JAAOGE

Saw a terrible thing today in Mumbai to Bangalore flight. There was a kid in the flight (prob 2/3 yrs old) who was crying (most prob due to ears popping) One of the stewardess Uma, want to the mother and asked her if there is any problem. She did that 2/3 times. After the third time, mother had an altercation with uma (air-hostess) mainly because she was also aggrevated by the kid and also becuase uma kept asking her 2/3 times. The kid still kept crying. Mother was doing her best to make him stop. After some time The Pilot Mr. Gupta comes out (I guess uma must have sneaked into the cockpit and informed him) and walks straight to the mother and tells her to shut the kid up or they will land on the nearest airport and let them go.
Luckily the kid stopped crying after sometime.
Worst possible thing I have seen. I will never forget this idiot driver called gupta and this stupid stewardess uma. And ofcourse no air-deccan for me from now on. Its totally worth spending the extra 2K/3K and get into Jet/Sahara etc. then save it and loose your respect in Air-Deccan. If Air-deccan does not takes care of idiots like uma and gupta, they will go down the drain faster than they are going up as of now
For other Air-lines, please do not hire idiots like gupta and uma. Please keep your airline clean. Good people will always come to you. Also please try to cover more cities.

Has anyone travelled from DEL to Indore or Indore to Delhi in Air Dhakkan????
On an average, what is the max. no of hours by which an AD flight gets delayed?

Indians are the ones who can be easily fooled. jet airways was fooling each one of us when they were charging exhorbitantly high price. Still there are some fools who argue for them. I know these will be the same people who will argue for 1 Re reduction with their subji wallsa. Air deccan revolutionized the way inidan's fly. Whatever such foolish people say, they are going to stay and are going to bring the skies down to the earth.
Kudoos to them

Don't ever travel by AirDeccan. They are cheating the cusomters. It is lot of pain. I tried to book a ticket thru online. The page is expired but the money is debited from my credit card. No PNR number was generated. I couldnot log a complaint with airdeccan. They are not refunding my money also. Without PNR number how they can hold my amount. It is happeing for a week time. Don't ever try to travel in airdeccan

Hello,
I wish you display your comments in blog in descending order of date. That way the latest bolg is at the top instead at the bottom.

Its cattle car class . But , nerverheless, at the end of the day you do get to travel cheap.I only hope that they do not start charging you for using the toilet in flight. The cubby holes that function as their check in counters do not have space even for their own staff.

I am a customer Pawan Kumar Mishra,I booked a ticket from bangalore to delhi for 28th april 2007 on 26th february in Airdeccan. Since website of airdecan was not working properly ( even not working today ) so I booked ticket through customer care of airdeccan. They told me your ticket has been booked and given me a PNR no DA09605147 and also told that you will be send a mail for ticket but still I did not get any mail for ticket.I went to airport with this no and asked for ticket they told it is invalid and go to our corporate office and bring new PNR no.I went there and meet Mr. Mahes Yadav , he told me give me your details and I will send you ticket but they did not send me yet. My credit card department ie HSBC is telling that we have record that your money has been debited by airdeccan. But the problem is this they (airdeccan) are saying that your PNR no is not generated yet and your ticket has not been booked. HSBC has also given me a authority number ie 683326 for booking of that airdeccan ticket they told give it to airdeccan and same number they will be also having while booking. I have given this no to airdeccan but they have not respond me yet.So please tell me what should I do ? Help me .my contact no is 9341626780.
My details are given below-
Passenger Name- Pawan kumar mishra
Date of journey – 28th april 2007
Booking date – 26th February ( through customer care of airdeccan ) timing -5.00 pm
From Bangalore to delhi ( 5:50 am mornig )
Flight name- DN601
Amount of money -2515.20 rs.
I am trying to contact to person who sits in corporate office of airdeccan
Mr Mahes Yadav (9900540432)
Mr Arun (9343824159)
If you have any concern then please tell me.

you want cheap fly air deccan , you have money to spare fly jet airways , simple as that . Enough of the complaining from the phokat walas .

Hi guys,
Air Deccan has provided me better service than any other commercial airline. Their flights do get delayed sometimes, but they let you know about it well in advance via SMS. The flight delays have come down significantly over the last six months or so.
They are a true pioneer of aviation in India. It is the government that is responsibel for not upgrading airport infrastructure, or for all the well known apathy that the government has.
The Air Deccan service is truly professional, right from the call centers to in flight service. The attendents are as professional as any other airline ( Spicejet sucks though , thats another story). Imagine, these Air deccan attendents maintain professionalism in spite of being in contact with some passengers, who have no idea how a low cost airline works
I wish Air Deccan the best of luck
PS - I do not hold air deccan stock, neither am an employee
Sector travelled frequently - bangalore-Goa and back

I had booked four flights on air deccan
Flight no.1 was cancelled 1 month before departure and i was refunded the money promptly.
Flight no.2 was cancelled 20 hours before the scheduled departure and i am yet to get the money back, even after following them non-stop for 13 days. I have been told to wait till April.
Flight no.3 was delayed by (only) 2 hours, the best so far.
Flight no.4 has the most interesting story to tell. Air Deccan has gone some kind of system migration so the tickets which have old PNR number are not being recognized by the system. My flight from kolkata was originally scheduled at 3:30 afternoon, it was later re-scheduled to 7:30 evening flight as the original flight was cancelled, but the system probably didn count this seat or it does not recognise this PNR number so when i asked for boarding pass i was told my ticket does not exist. The person at the ticket counter (some Tushar) told i have not done the credit card payment, i am still wondering if there is any credit card which reverses the transaction instead of charging late fine for non-payment. Forget about a sorry, he accused me of credit card cheating several times, i could not make him understand how credit cards work. I asked for a manual boarding pass which Tushar refused to give as it would put the responsiblity on his shoulder. I rushed to the back office to meet the duty manager, i was told to wait till 7 pm. There were several other passengers who were told only if there is any vacancy they would be accomodated in the flight. After 40 minutes of useless discussions and running from back office to reservation desk to their counter i was finally given a manual boarding pass, i thanked GOD and vowed not to travel by air deccan again.
The only wish i have left is to meet the guys who have planned the system migration, the system is not fully functional even after 15 days and not expected to be up before April it seems.God save the old man and his sea from Air Deccan. I have sold all the air deccan shares i held, though i see few more years before it closes down finally.

I chanced upon this blog.. And am shuddering already as have a trip to Sikkim and am flying deccan from Bom to Cal. - with family.Have flown deccan say around 40 times since inception and say 2 delays twice and 1 cancellation. So far!! but believe things are improving - Am praying harder now after reading this blog. and will keep all posted :-) - pray for us me too!!

Guys Read this I happen to come across this blog.I have sent email to Air Deccan and no response.
Hi There,
I am writing this email with big surprise on my face. As mentioned in the subject line PNR DA07007553 I traveled from Bangalore to Mumbai on 21st Feb, I could not travel from Mumbai to Bangalore on 7th March as my was admitted in Bombay Hospital for delivery on 3rd March and discharged on 7th March. When I called the call centre they told me I have boarded the flight on 7th March , which is not correct as I was in Mumbai till 12th March and came back to Bangalore by another airlines.
I am a frequent flier on Air Deccan and really surprised to see this kind of incident.
I need my refund of Rs 975 /- as these are the taxes – please advise what should I do.
Waiting for quick response.

Its much cheaper then the other airlines, but then with other airlines the probability of reaching the destination is much higher. They tried to overload one of their flights from patna to kolkata. Apparantly it was overbooked and they asked children to sit on the laps of their parents. It is a low cost airline but for short distances, I would still prefer a train. I have tried to book a flight from BLR to CCU and both the times the flight was delayed and I had to reschedule on other airlines because I had connecting flights from Kolkata. Spicejet is marginally more expensive and so is kingfisher. I really dont care if the inflight service is bad or pathetic; I mean how many of us would need to eat in a four hour flight? Its easier to eat before boarding the flight or eat after landing. Could not reach their call centre from bangalore, I was put on hold for 20 minutes, and then gave up. They do call up to say that the flight is delayed; so I guess its ok if the destination that you are going to is your final destination and you are not scheduled to catch a connecting flight or train or an appointment.
Dont expect service from this airline and avoid air deccan if you need to reach some place and have a onward booking in another plane/train.

This is what hapened to me on my first and second (hopefully last) trip on Air deccan
I traveled from Chennai to Cochin on Flight DN 133 scheduled to leave at 17.55.When I reached the airport I was informed that the schedule had changed over a month back but they had not been able to update the web site, as I had done the booking online. I had to wait at the airport for over two hours. This was after a dental surgery and hence caused my great inconvenience as my medicines were delayed. I had in fact cancelled my bus tickets to take this flight as I did not want to get infection on the long bus journey.
As if this was not bad enough, the same incident recurred on my return journey also. Knowing that it might be the same flight returning to Chennai (Flight DN 134 scheduled to depart at 19.40), I had made it a point to confirm the flight. The timing was confirmed but the flight took off after 22.00 hrs.
I have given copies of my complaint at the Chennai and Cochin offices. I perfectly understand that the schedules may change. But it is your responsibility to inform the passengers of the same. I hope you would kindly compensate me for the terrible inconveniences caused and the extra expenses incurred.
Can some one give me details of higher authorities to whom I can complain to ensure that justice is done

I had purchased above ticket on Internet/ web site (http://www.airdeccan.net) for 9 persons for travel by Deccan Air Helicopter Service between Katra - Sanjhi Chat on March 05, 2007. The return journey Sanjhi Chat - Katra was booked for March 06, 2007 at a price of Rs. 21,312/-. The payment was made per Credit Card.
I along with my family members and relatives reported for flight at Katra Helipad for Katra - Sanjhi Chat flight on March 05, 2007. The bitter experience came when we were told by Deccan Air staff that the tickets booked on web site are not properly issued and we have to pay a price difference of Rs. 2160/- each way. I asked that this be given in writing. Thereupon, they cancelled the ticket citing “Cancelled due to technical reasons. Full refund allowed”. I had to purchase fresh tickets by making demanded payment. Copies of cancelled tickets are enclosed.
The noting “Cancelled due to technical reasons. Full refund allowed” made on the print out of tickets was/ is far from truth. When we purchased fresh tickets we were issued boarding passes and were allowed to board the Katra - Sanjhi Chat helicopter flight the same day. It is not understood that the tickets are cancelled due to `technical reasons’ whereas the flights are taking off and upon the purchase of new tickets with payment of increased fare, we were able to make journey. `Technical reason’ is an excuse. It is nothing but `Commercial reason’. How is it that the flight is taking off upon purchase of fresh tickets with increased fares. The only reason for cancellation of the ticket and denying boarding was difference of fare, i.e., fare as charged on web ticket and current ticket prices on that day. I was put in very awkward and embarrassing position/ situation in front of my relatives. Cancellation due to technical reasons entails in the flight not taking off at all and not being allowed to board upon purchase of new tickets with increased fares.
We were told that refund will be credited in the credit card account within 7 days. But the refund was not made in the given time period. Many a times, I contacted Major Yogi and others of Deccan at Katra on phone and was assured that I will be getting refund and call from the concerned person. These are still awaited. On contacting the Phone No 08039008888 I was positioned 27 to 39 on different occasions. The same was the situation with phone no. 9818177008, I was made to wait for 30-40 minutes three time and afterwards told that “our system is working slow. Please call again tomorrow”.

Just got this link through a forward this morning:


http://www.ibnlive.com/news/india/03_2007/air-d...



Very bad!



Here's a mixed reaction from me:
Well, the 2 times I had traveled on Deccan, the experience was ok. The first time was Blore to Hyd, the flight was too small and too noisy, but I was ok with it cause it was damn cheap compared to the prices of other airlines at that time. Second one was from blore to pune. I have to say, the experience was very good. The seats were spacious and there was no noise.



One thing I want to point here is, I liked the Deccan flight from blore to pune faaaaaaaaar too better than the Kingfisher flight from Blore to Delhi. The flight totally sucked in terms of comfort. Yes there was inflight entertainment, but how would one enjoy it with the knees jammed into the front seat and absolutely no room to move. That's not what I paid for! I dont care if a flight doesnt give food, I dont care if a flight doesnt have entertainment, I dont care if a flight doesnt have sexy mini skirt air hostesses. I do care for my comfort first. After the flight, I suffered from knee ache and back ache for 2 days.
In this regard, I think I would go with Deccan - value for money and comfort. Although I cant vouch for the safety. Can't do that with any airlines anyways!



Having said all that, I am not going to justify what I read in the link above. Thats totally atrocious!

i have flown AD many a times since its launch and have been usually lucky with flight timings except one occassion when i had to wait from 6am to 4pm at New Delhi airport for delay due to fog. Though the ground staff was not at all cooperative nor equipped to deal with irate passangers and pacify them.
some facts i would like to throw ligth upon is "cheap airfares" is a farce.. they charge you Rs.1225/- as taxes and other charges on a Rs.1799/- ticket... totalling to Rs.3024/- for a Mumbai Kolkata flight... Kingfisher charges Rs.3500/- approx for same so why bear with AD..???
what AD advertises as "cheap airfares" is actually "Cheap-treatment-for-same-amount-of-money-airfares"

Hi all,
One foggy day in December I had to fly in Jet. This was because on that day Jet was cheaper than Deccan. I was taken inside the plane, the plane took off and could not land in delhi, returned back to mumbai. they did not offer me any hotel or return travel to my house as I was booked on the low fare ticket. They took care of only the business class people.
the next day i was amazed to see the reports about fog and all the papers had targetted only one airline Air deccan. What about my plight in Jet. Nobody covered that. That confirms the fact the our journalist only care for money and can be easily bribed.
3 years before, i used to travel to TVM from mumbai paying 9,500 per trip. Now I fly three times using the same money. it is all because of air deccan. I sincerely wish they grow up fast and kill other airlines like Jet. those were the ones who were looting the public for years.
What were your paying jet so high for?
a) the lousy food they give on board
b) The extra smiles from the airhostesses
and the last thing which irritates me the most
c) the other vacant seats
Jet was trying to achieve profitability by having 60% utilisation. so in effect I was asked to pay for their vacant seats and their inefficiency.
Regards,
Nanda

Do not expect whole world on your plate..for such a low air fair.

SIR I HAVE BEEN FLYING AIR DECCAN OR DHAKKAN WHATEVER YOU PREFER CALLING IT.MY EXPERIENCES HAVE NEVER BEEN SO BAD,PROBABLLY MY EXPECTATIONS
WERE LOW CONSIDERING THE MONEY I PAY.MY GENERAL
OBSERVATION AFTER MEETING AND SEEING SO MANY PEOPLE ON BOARD IS THAT (A) MOST PASSENGERS ARE
EITHER FAMILYS ON HOLIDAY OR OTHERWISE WHO WOULD
NOT AFFORD FLYING.
(B) ENTREPRENERS OR
PEOPLE IN SMALL SCALE INDUSTRY WHO DONT MIND SAVING 10-15 THOUSAND RUPPEES PER MONTH ON THEIR
MONTHLY TRAVEL EXPENSES.
IT DOES MATTER.
PEOPLE WITH NEGATIVE COMMENTS ABOUT THE AIRLINE ARE MOSTLY THE ONES WHO HAVE LONG DESIGNATIONS
FOR WHOM THE CORPORATES PAY WHETHER THEY ARE ON HOLIDAY OR BUSINESS.DEAR SPONSORED FLIERS IF YOU
REALLY CAN AFFORD GOOD THINGS IN LIFE PLEASE GO FOR THEM AS EVERYTHING IS NOT MEANT FOR EVRYONE.
DONT COMPARE A STATE TRANSPORT BUS CATERING TO THE MASSES TO A INTERCITY AIRCONDITIONED VOLVO.YES
JET AND SAHARA ARE GOOD.KINGFISHER IS THE BEST.YES EVEN I AM COMPELLED TO PAY THEM RS 1000 A MONTH PER TRIP TO CARRY MY LUGGAGE ANOTHER 1000 FOR THEIR LOVELY SMILES AND ANOTHER 2000 FOR A SNACKY BRUNCH IN THIN AIR IN 20 MINUTES FLAT.MY STAFF CAN EXPECT THIS LUXURY AND I DO PAY SOMETIMES FOR THIS BUT I WOULD RATHER SAVE ON THIS PERSONALLY.

Hi All,
I too suffered by this Air Deccan. I booked an e ticket from tuticorin to Chennai. I take a print out of the ticket. I took it and went to tuticorin Airport they said we didn't receive your money from your credit card and so the ticket is cancelled. (Ticket was booked a month before and the amount is reduced from my account on the day i booked by AirDeccan Name). Then again we paid a double charge took another ticket and travelled. By giving the cancelled PNR number i am asking for refund. For each and every remainder mail. They are giving one id and saying we will refund in 40 working days. I can't understand what the hell is happenning there. AirDeccan Simply sucks.

Air Deccan has an army of illetrates working for it. Especially the way they cancel flights without reason is sick. They don't even have the courtesy to call or send an SMS when a flight is delayed/cancelled. Even the Air Deccan Call Center folks don't have a tinge of empathy in the way they talk especially when a Customer has been inconvenienced due to delay/cancellation. On 29th Mar, the DN-119 flight from Chennai to Hyd was cancelled because of "OPERATIONAL DIFFICULTIES". I was just stranded in the Airport and ended up taking another flight by paying 3 times the fare. And (what a co-incidence) the Cancellation happened on 30th Mar as well to the same flight, and the reason was "OPERATIONAL DIFFICULTIES" again.
In view of the Over-Boarding Controversy that CNN-IBN has accused them off, these sluggards don't seem to be bothered of their reputation. Air Deccan would be the last choice I would opt for to travel. It suckS n sucKS n suCKS n sUCKS n SUCKS..

I have had a nightmarish experience with Air deccan..have sent a complaint by email to all the top management...to date they havent even bothered to reply. just appended the email below..they should be banned from flying!
by far the most horrible customer service experience I have ever had!!!!!!!!!!!!!!!!!!!!!!!!!!
Your service center takes for ever to get through to and when you do get trhough there is an unhelpful unknowledgable idiot on the phone who cannot address any of your queries intelligently!
i have sent a mail through your website sat down for 45 mins over the phone to talk to someone but have never been able to confirm the status of my ticket ( no 1742780)
please reply to this asap.....my ticket is for today and I still dont know if you have the same recorded on your system,!!!!!
what the heck is going on!!!!
call me on 9980137147
I finally managed to get on the phone with one of your customer service executives he took all my information and asked me to hold for a minute....after 10 mins of holding the phone he has disconnected again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.....I have spent a lot of time and money on this effort...I expect a reply IMMEDIATELY
!!!!!!!
i WILL BE ESCALATING THIS TO EVERYONE POSSIBLE!!!!!!!!!!

Air deccan is the world's worst airlines. I have booked a return ticket for delhi to kolkata and back on 12 nov 2006. PNR number is DA07667754. Departure was on 2nd april 2007, arrival was on 5th april 2007. Now , when today on 1st april , i checked with air deccan, it says that I have no flight reservations and that if i have booked now i have to reschedule and pay the recheduling fees and fare difference as well. The flight numbers that I have been assigned also dont exist. I have been screwed by air deccan like anything. I have been trying air deccan customer care for past 5 days and have been kept on hold for more than 3 hours and noone picks the phone. I wonder if anybody is really emloyed over there. The airport staff is so unpolite and indecent that they deserve to be slapped on their faces. Air deccan took my money and now they are telling me that i have no reservations andf that i have to pay for a new flight. I have all the details , printouts and emails from Air deccan with me. I have my credit card records which show that Air deccan took the money. Air deccan, you cant take ppl for a ride like this. First you over book flights and cheat people. CNN-IBN exposed this . and now u take ppl's money and just blantly refuse that they dont have any reservation when i have got all the proofs. I am gonna take you to the courts and make sure you dont get away this time. Its time for a lawsuit and i am filing it right now. Cheaters...

Air Deccan Sucks _|_

--------------------


I booked return tickets from Mumbai to Raipur (01-Mar-2007 and 04-Mar-2007) through website on 18-Jan-2007 5:30 PM. I rescheduled the tickets on 15-Feb-2007 through phone (contact executive: Mr. Santosh Patel), as below:



- For Jaydeep Pillai, rescheduled only return flight from 04-Mar-2007 to 05-Mar-2007 (Raipur-Mumbai)


- For myself(Anshuman Tiwari), rescheduled both ways from 01-Mar-2007 to 31-Mar-2007 (Mumbai-Raipur) from 04-Mar to 08-Apr (Raipur-Mumbai)





On 31-Mar-2007 when I went to airport to board my flight-707 with PNR NO:- DA08997247, at the counter I was told that the system has no details for my bookings. I gave all the details, to the customer executive at the boarding pass counter as well as on the call center later, including the credit card number which I used to make payments against rescheduling of the tickets, but couldn't board the flight. This is really a pathetic state of affairs because the email confirmation that I have from Air Deccan clearly reflects the rescheduled tickets.





I tried to register complaint through website but it was throwing error. Then, I tried to contact Air Deccan customer care number (022-9892577008, 080-39008888) many times but I was not able to talk even a single executives over there. After that today morning (02-04-2007) called Air Deccan co-operate office (080-4114819[0-9]) and got the number of PRO (080-41585074) but no reply on this number as well.





======================================================


After that i wrote a long mail on these id's



"G R Gopinath, managing director, Air Deccan"


gopi@airdeccan.netCaptain


ceo@airdeccan.net


refunds@airdeccan.net


feedback@airdeccan.net


=================================================



Please feel free to drop a mail to Mr. Gopinath and let him know "HOW MUCH CRAP AIR DECCAN IS"



@Manoj kumar Rai:


=================


Can you drop a mail to me so that we can proceed jointly..


You can get my id from this page:

http://www.it.iitb.ac.in/~anshuman/

Air Deccan should be investigated by CBI..
These people had devised a great strategy to come out of Red ..Ie Over booking and not to refund . I was also not give a boarding ticket even though i was a the counter minutes before the checking deadline..The counter staff took my ticket went inside and came back telling me that i cannot board . Surprisingly recently i found lots of people meeting with the same problem and also it was telecasted on CNN IBN. I wish we need to give a joint petition in the court for a CBI inquiry against this malpractice by Air Deccan.

I travelled by air deccan 3 times. With some hesitation since I heard all these stories. I was amazed - all 3 times the flights were on time (within 15 mins) and one time I was also allowed to go scott free with about 6 kg extra luggage. So...?

Hi I have booked 3 tickets on airdeccan.net from Bhubaneswar to delhi for 2 June. Now I want to cancelled it. But i am enable to do so as no response from the call center or refunds@airdeccan.net; feedback@airdeccan.net I have got..Please let me know how I can get my refund...
Please

Hi All,
This is a very good blog. I have read almost all the comments and have made my mind not to travel in Air Deccan. Though I haven't traveled in Air Deccan but few days back I was browsing their web site for booking tickets.
On one day I got their fare from Rajkot to Mumbai as 1034.00 INR. That day I was not carrying my credit card so did not book tickets. The next day when I went to their web site I was shocked. The fare now for the same flight and Origin - Destination, it was showing 3499.00 INR. Though I was regretting on why I did not book it that day only. But now after reading this I believe that I would not book ticket.
Thanks to all. Air Deccan should look into this and take some serious action soon.
Thanks,
Altaf

TO ALL AIR DECCAN TRAVELLERS....
EVERYONE OF U SCHEDULED TO FLY, AND DONT PLAN TO CANCELL OR RE-SCHEDULE, PLS ENSURE THAT U GO TO THE AIR DECCAN AIRPORT COUNTER OFFICE AND GET A PRINTED TICKET(NORMAL A4 PAPER/LASER PRINTER)...
AIR DECCAN IS AFTER ALL NOT THAT BAD....SINCE I AM IN DELHI I HAVE NOT FACED MUCH OF AN ISSUE IN MY PREVIOUS 4 TRIPS DEL-CHENNAI-DEL(1)
DEL-HYD-DEL(3).....DELAYS UP TO 30-45 MINS R OK....SPECIALLY THE DELAYS OCCUR IN EVE FLIGHTS...AS CASCADING EFFECT OF DELAYS FROM MORNING ADDS UP TO THE EVE FLIGHT......FORGET AIR-DECCAN.....ONCE I WAS DELYED BY 4 HRS IN JET AIR FROM CHENNAI TO DEL....THE FLIGHT LANDED IN THE TECHNICAL AREA...AND IT TOOK 2+ HRS TO GET OUT OF THE AIRCRAFT AND DRIVE TO THE ARRIVAL LOUNGE....
BOSS....ALL R SAME....ALL HAVE SOME +S AND -S....

I think if anyone facing the problem in finding the cheap flights, I have buy one ticket from yatra.com from delhi to mumbai,yatra.com provides the good customer care report as you can call anytime for your queries.

I really pity all those guys who had bad experiences with this 'so called' filthy airline. who is stopping you flying by others? After all you all wanted to save money. you paid peanuts and got monkeys.
All that excites me about these low cost airlines is save your travel time spend more time with your family or on your work.
I travelled by AD atleast 20 to 25 times, and i too had some real bad experiences, But still i would vote for these guys.

Hey guys is that true, that if the name of the person in e-ticket and Identication has some spelling change Air Deccan is not allowing to board that person.

People ,
Air Deccan Sucks, I had a more bad experience was supposed to fly from Delhi to Pune on 1st March 2007, my plan was postponed two days before I was supposed to fly. For the next 24 hours I tried on internet could not get the ticket cancelled. I finally went to the Delhi Airport at 10 in the night on 28th Feb. When I went to the Air Deccancounter I was shocked to see the atitude of people standing at the counter they were so damm rude i can not explain. When I said I want to speak to your manager this guy said that the manager is at the back side of the airport he is not ready to walk up and come here he is busy. I said OK and left. After 15 minutes I came back with the clerk of Airport manager and was allowed entry inside the airport. I went upto this Air Deccan office inside and spoke to this manager and asked him what was he doing that he was so busy that he cannot come outside this guy said I am doing some work on my computer, and when i saw the screen it was only the desktop background I could see. The mangers name was Arnab his employee id is: 4536 , when I was talking to him he seemed least interested to me , so I said I would get the press in he said please do so. I was shocked. Then I said I am a corporate customer and I gave him my contact details and whom I was he stood up and spoke to me and realised I gotta have some power that I have come inside the airport to meet him without a valid ticket. From that day 28th Feb 2007 till today 18th April all he has promised me is that in next 10 days the amount will come, as per him the server is down and the technology team is working on it. I am myself a Tech guy but I fail to understand what kind of technology they are using which takes two months to start. Fuck off Air Deccan u can never change and ur customer service would alwasy be as pathetic as it is today. And to add I have recorder conversations I have had with this guy Arnab his number is 9350316267 so I am not just bluffing this is all true and air deccan people change or u along with ur aircrafts would be thrown out of the country and then u would be made to sleep in them as well. U people say u r not scared of press trust me the day they cover u , ha ha what would happen to u only God knows.

AIR DECCAN SUCKS
Myself and my family were booked on Air Deccan flight DN 324 from Bhavnagar to Mumbai on the 4th of March 2007. We had to cancel the reservation on the 3rd morning due to some emergency. To our surprise on 3rd March 2007 - the systems of Air Deccan were not working - tried calling more than 35 times - was put on hold. Later had to rush to the Bhavnagar Airport to cancel the ticket - there too the system was not working. At the airport - they took down my request, and informed me dont worry the amount will be credited back to the credit card on which the booking was done.
After that I have already called Air Deccan several times. Fortunately - saved the following details of my call to Air Deccan
1. Spoke to Sharil on 4th March 2007 at 1.08 pm
2. Spoke to Ms.Lalita in March 2007 got a case number 39521
3. Spoke to Mr.Dayal on the 24th of April 2007 at 6.30 pm - was shocked to listen that due to some system change at Air Deccan he cannot retrieve the booking and the case is being prusued manually not through the system. He assured the refund will come in another 20 days time - probably.

PLEASE REFER TO THE FOLLOWING PNR NUMBERS
2316801 AND 2320643 on air deccan tickets.
I tried booking 10 tkts for Jammu-Srinagar on the 14th April for travel on 11th May 2007
The browser got hanged for more than an hour after taking in the credit card details. But the ticket did not get generated nor was any reference number was generated. Another attempt was made after an hour for travel on 10th May 2007 for the same set of passengesr and the same sector and the result was same. I received an email the next day informing that both the tickets were confirmed. Because there was no confirmation received till next day, I was compelled to cancel the program. I made frantic attempts to reach on all of AD's listed contacts but none of the calls went through.
I approached AD's Cunningham office and met their authorities who suspect or speculate that my problem is not genuine enough to claim a full refund on both the tickets. They say that I could get refund on only one ticket. This, to me is rediculous. If the problem is related to AD's ticketing server which does not respond for hours togather and does not issue either a PNR or any other reference online indicating booking confirmation, it is entirely Air Deccan's responsibility to accept the passenger's woes and allow him full refund. Moreover their refund FAQs also talk the same.
Seems that they now want this finance model to fetch them profits which they dont seem to make.

I had booked a ticket from Hyderabad to Delhi on Feb.26, 2007 on phone. My PNR No. is: DA09609220 and the flight No. is: DN-677. Maximum refund of 85% of fare can be obtained if cancellation is done before 72 hours of flight departure. I tried to cancel the booking on March 03, 2007, but the Airdeccan website was being updated and I could not get access to my PNR No. I tried to cancel it on phone. The customer care executive told me that she also could not access the PNR No. because their website was being updated and I should try to cancel on March , 07, since till then I can get 85% of refund. On March 06 and March 07, 2007, I tried repeatedly innumerable times to access my PNR No. for cancellation on the website as well as on phone. The phone lines were continuously busy and I was unable to speak to any customer care executive since morning till night for two days. When someone picked up the phone, he/she would keep on hold for 30 minutes at a stretch. Finally, one executive agreed to file a case for cancellation and gave a No. 24201 for the case. Since then, I have not been able to contact any customer care ewecutive on phone because the lines are constantly busy and the website is also not fully functional yet. I am unable to understand what should I do. I tried to contact a representative at the airport but she replied that airline is suffering. I don't know whether I will get refund back or not?

There are delays, there are cancellations. I hope Airdeccan CG and team will try to improve the customer care and reduce the delay.
No way we should compare Air Deccan with Jet/Sahara/KingFi - they charge at least 4 times the rate as Deccan charge us. Still those airlines get delayed...many times.
Air deccan is chasing millions of common man's dream to flay and they will afford delay. Agree that delay is not at all good, i feel we should give time for them to buy more flights and reduce the delay. And if CG and team is not improving on these areas over a period of time...am sure they will fail.
Issues which I did read above, like charging Rs.500 for wheel chair, charging 300% than mentioned fee for the extra luggage etc are not acceptable, for sure CG should pay attention and fix these and pay compensation to those who suffered.
However, take a look at this ad http://www.youtube.com/watch?v=FLGWP_mvDHk
and hope that they will improve shortly, else I am sure public will reject them.
This ad is one of the best airline ads which I have seen – straight to the point I mean they say what’s their USP.

if i go to bhubaneswar to delhi what will be the charge and when to book. I had seen in the Dharitri news paper that the fair between delhi to bhubaneswar is2478/- on is it possible if yes how can i get a ticket

AIR DECCAN IS TOTALLY UNPROFESSIONAL ! CRAP CUSTOMER SERVICE ! THEY NOT ONLY CUT COSTS LEFT RIGHT AND CENTER THEY ALSO *STEAL* MONEY FROM CANCELLATIONS ( I have a refund case which I have no hope of getting back. and the money is quite big).
AD SUCKS BIG TIME!!! CHOOSE AD AT YOUR OWN RISK !

Mr.khursheed fatma Please never ever compare Air sahara, Jet and kingfisher with Air deccan it is the most pathetic airlines i have booked ticket from kolkata to mumbai on 19th of feb 07 and cncelled it on 6th of march 07 and till date i have not recieved my refund do u think this kind of service a customer expect from the airlines. Being a frequent flier i would certainly say air sahara,Kingfisher and Jet is way ahead in their services.

Sir,
We have booked 08 tickets in flight (DN603) from Delhi to Mumbai on 10th may 2007 & it was told to be cancelled due to your system error. So we have not traveled in this flight. So please give us all refund.
PNR no. :- DAO7976575

Air deccan is the worst airline i had ever seen. i had cancelled a ticket on march. i was told tat the amount will be refunded within 14 working days. till date i havent got any refund. wat a stupid unprofessional airline is this? by now i have spent more than 200 bucks for calling the cust. care of airdecan. this must be the only airline in thje worls which can put the customer on hold for more than 45 minutes. Airdeccan sucks. i will never ever travel by this stupid airline again.

Air deccan is worst service in the whole air line industry. i had been to piligrimage to saudi arabia and i arrived to india on feb 2nd ... i was not keeping well so i cancelled the ticket and i booked the ticket by spicejet the next day.... the agent on call while cancelling the ticket promissed me to refund the money after deducting the fine in 2 working days, but till now there is no show.... they give out some bull shit reason every time when we call up there customer care and wait on the call for 45 mins..... i suppose we need to complaint in the consumer forum to ban this service.I have travelled by all the airline services of india but the worst i have experienced is air deccan...... it sucks.
thumbs down to air deccan

I had booked tickets for 3 passengers bearing PNR No DA09600608 from Coimbatore to Mumbai by flight DN 616 for 28th Feb 2007. But on 27th Feb I got a better fare by another airlines and on my way to Coimbatore I came down to Air Deccan's ticketing counter at Santacruz Airport and requested Air Deccan staff to cancel my tickets and refund back the amount to my Credit Card which will be applicable for cancellations for more than 24 hours prior to departure.
But Air Deccan's Staff informed me that unfortunately their systems were down at that particular time and they were not able to cancel my tickets at that point of time and they were kind enough to give me in writing that it is Air Deccan's responsibility to cancel my ticket as and when the Systems are up and I will be getting the full applicable refund amount which will be appliacble as on 27th February 2006 at around 11.30 AM.
I got down at Coimbatore and checked if their systems were working so that I could Cancel the tickets but even at that time their systems were down.
After I came back to Mumbai I tried contacting Air Deccan's call center and after great great difficulty I managed to speak to one of their representative and he informed me that nothing has been done about the ticket and he was not able to trace my PNR No. so he gave me the Airport Duty Officers Number in Mumbai (26156466) but believe me till today this phone is constantly engaged. After couple of days I personally went to Air Deccan's ticketing counter at Santacruz Airport and the lady staff their assured me that she has marked it in the system and the ticket will be cancelled that day it self and I will be receiving my entire amount of refund in 8 days time.
After 8 days I checked with my Credit Card and they informed that no money is credited from Air Deccan and then again after trying several times I got through their call center and the executive showed his inability to help me out in this case and said he will once again mark this request in the system since he was unable to find the PNR Number in the system and he alloted me a case id 43502 and asked me to check again after 5 days.
on April 6th I again called their their call center (able to connect after much difficulty almost holding the line for more that 1.5 hours) and the executive assured me that the case is under Process and I will get the entire amount refunded on 8th April 2007. Again I checked with my Credit Card office and they informed that no amount from Air Deccan is Credited. on 12th April I again called up their Call Center and the executive informed me due to some technical process problem they will be crediting the refund amount only on 18th April 2007.
But till today I have not received any Refund amount and I requested them to personally look in to this matter and give me the 100% refund amount.
Also in all my telephonic conversation with their ticketing staff at the counter and with the executives of Call Center inspite of my request to give me a direct number or an email id of a senior official no one provided me with the details giving a standard reply that they are not authorised to give the details.
After much difficulty I got the refund manager's emailid Mr. Eshwar Singh, but beleive me inspite of various reminders I have not got any direct feedback from him, neither I am able to contact him on the tel nos provided by their call center.
Can anyone provide me with any senior person's from Air Deccan's emailid please.

After 49 working days (Mon-Fri) and abt. 65 calendar days, I got my REFUND from airdeccan credited to my credit card.
I cancelled the tkt on 9th March.. recd. the refund as on 18th May. My case number was 44508.
This is for information to all.

Dear Friends
Those who've had good expereince flying Air Deccan please feel lucky that you've not got entangled with the HIghly unprofessional system of handling customer complaints that Air Deccan has. In case the ride has been smooth, I would say that its pure luck on your part.
My suggestion is that we move a joint petition / case against Air Deccan in the Consumer Court. Individual requests are only falling on deaf ears.
My mail ID is bhandariaditya@gmail.com
Please send a mail so that we can jointly take it forward.

I have written the foll email to Air Deccan and intend to put this up on every blog/trip review etc that I can find. If even one person changes his/her mind about flying Air Deccan because of my e-mail then thats my vindication.
Its all very well to say "pay peanuts and expect no more than monkeys".That is exactly the chalta hai attitude that we Indians live by and hey guess who gets hurt - its only us Indians!
While Capt.Gopinath and his tribe are laughing all the way to the bank!
Cheers
Kshitija
----------------------------------
Dear Capt.Gopinath,
My father in law, a 76 year old man was booked on the 2.20 pm flight DN 638 to Chennai today- May 25,2007. He called the customer service number and on being assured that the flight was on time reached the airport this afternoon at 1.15 pm. After a while it was announced that there was a 2 hour delay.This continued right through for the next 7 hours where the passengers were continuously assured that the flight would take off an hour later and hence nobody could even come back home.
We spoke to my father - in - law finally at 830 after which he switched off his phone,saying boarding had been announced.Since Chennai is a short flight away we kept trying to reach him from 9.15 pm onwards but his phone continued to be off. We called the Air Deccan customer service no atleast thrice and were told that the flight had landed at 9.15 pm.Since it was already 10.25 pm , by then we were frantic with worry.
We finally were able to speak with him only at 10.40 pm when he told us that the flight had just landed.
While we all appreciate the fact that you are truly trying to make this affordable and accessible for the common man in every nook and corner of India, you need to appreciate the fact that your growth cannot come in at the cost of certain fundamentals:
1. You cannot treat your passengers like dirt just because they pay less - if your flight is delayed beyond 3 hours - accept the fact that it is so and " own up " - dont make 76 year old people wait endlessly at airports just because you are too scared to pay a penalty
2. Get your systems in order - if a flight has not landed at 9.15 pm then how the hell can you say that it has ?
You may never read this email or even if you do you may choose to ignore it!
But one day Capt Gopinath and all of you inefficient individuals in the organisation will be 76 years old and I hope you have to fly a pathetic airline like Air Deccan , waiting for 8 hours at an airport at the cost of your own health!
Kshitija

Mental Harassment causes insecurity and fear of being left stranded as Air Deccan Flight takes off leaving mother and child with valid boarding card after security check at Kolkata airport on 7th instant at 12.40pm
My wife after travelling alone with a 16month old infant from Delhi to Calcutta on a Air Sahara flight was continue her journey to Agartala on Air Deccan Flight No 571. She went through all security checks at the Calcutta airport and was scheduled to board the flight to Agartala. However she had to go to the washroom for about 10 minutes to get the baby diapers changed and to freshen herself, after which returned to her seat and waited for the boarding call.
After a long wait beyond the flight time she enquired about the delay. To her horror she was rudely told that the flight has already left and announcement for her was made. On enquiring how that was possible the staff spoke arrogantly to a already nervous and crying lady with a child, she was also told that the ticket was cancelled and she can come back the nest day with a new ticket to board the flight to Agartalla. She was taken to a room and mentally harassed with rude and arrogant behiviour (Which she incidentally went by Indian Airlines the next day without any refund)
I highly object to this careless attitude of the staff
· They did not bother to do a check to find where a mother and child could have disappeared, as there were only a 10-15 persons for the flight.
· A check of the washrooms, which was a logical place for the duo to be, was not done.
· Even after their return to the waiting area, no further enquiry was done to find out what happened to the missing passengers, till my wife went enquiring about the delay. (Isn’t missing passengers a security threat issue)
· What if the person was deaf and disabled, what then? Do the management have any protocols for passengers with spatial needs.( if they existed then this would not have happened.)
· The agony and rude behaviour that was melted out to my wife, I too was a listener over the phone as they refused to speak to me in spite of repeated pleading of my wife to speak to me. (Not that I could have helped but could have understood the situation and made arrangements for her stay for the night in Kolkata.)
Air travelling was a mater of pride for most, but if in the name of cheep tickets if one has to go through such cheep talks then we would prefer to pay more and fly carriers who value self respect and give dignity to its valued passengers.
I close my letter with the hope that the guilty staff at the Calcutta airport and the duty manager should tender an apology to my wife. i intend to take the matter to the highest level in the ministry.

Guys...
The Air deccan logo clearly indicates what they are all about. It's a picture of "Hands lifted Up" ... once you buy the ticket they "lift thier hands off you" (haath upar karliya) ... and now ..it all depends on your fortune..stars...your travel planet...journey mercies ...luck...call it whaver you want.
Happy landings !!

Hi Friends...
This is a follow up blog after my first one on May 22, 2007. Every drop adds up to the ocean. I repeat... our individual attempts would fall on deaf ears... It's only a collective effort of 50, 100, 200 of us that is going to bring this unruly airline to it's heels.. So far, I've received response only from 1 of us which makes a total of 2... Please write to me on:
bhandariaditya@gmail.com
I repeat it's a joint effort that is required...

Hats off to Captain Gopi,
for just 6000+ Del-Che-Del for my family(3 tkts)......it's amazing.....though a dealy of 2 to 3 hrs....both ways...it's ok....rather spend 40+ hrs in the train....juts fly down in 7 hrs (door/home to door/home one way)....
After all who could ever think of flying cheaper than train fare ???
So dont crib about you refund !!!....morale of the story of Deccan is once u've booked tkts.... just travel......dont cancell....if u feel like u may have to cancell go for Jet/IA.....
u cant have have the cake as well as eat it too......

i agree, i too have travled some 8 times Chn-Mum-Chn and Chn-Blr-Chn, though the delay is part of all airlines, travel in Deccan is little tiresome as the seats are little cramped and we have run for the seats the moment borading is announced, many times the gate numbers are changed at the alst moment so there is big rush, most of the elderly are at loss, wonder why the seat numbers are not alloted yet though DGCA has made it mandatory to give seat nos. It will be much better if the seat numbers are alloted manually if the software does not alow for seat numbers at present. It will save lot of embrasement for Deccan, Hope Mr Mallyya is reading....

i agree, i too have travled some 8 times Chn-Mum-Chn and Chn-Blr-Chn, though the delay is part of all airlines, travel in Deccan is little tiresome as the seats are little cramped and we have to run for seats, the moment borading is announced, many times the gate numbers are changed at the last moment so there is big rush, most of the elderly are at loss, wonder why seat numbers are not being alloted yet though DGCA has made it mandatory to give seat nos. It will be much better if the seat numbers are alloted manually if the software does not alow for seat numbers at present. It will save lot of embrasement for Deccan, Hope Mr Mallyya is reading....
for just 475+tax (Chn-Blr-Chn) it's great. the only catch is if u have to cancel the tkt it's a pain to get back the refund, i have gone thru the refund process, though i am yet to get a refund for a canceled tkt for 500+ i am better off traveling Deccan for cheap rather spend 3500 to 7000 in Jet. I am an independent IT consultant working from home so i prefer to use the lowest fare, i ensure that i travel on the scheduled date even though my meeting is cancelled (i just travel to see my parents living in Blr and visit the pubs with friends)
So guys pls dont cry of not getting your refunds after all who thought of making people travel by air for fares lower than train ??? If u think that ur travel plans may change, better book in Jet, IA, KF etc

Hello eveyone! i had this horrid experiance with air deccan well in hindi slang its very rightly named air dhakkan.Anyway i had travelled by this god for saken airline on the 23rd of may from bangalore to new delhi and beforeleaving my house i just confirmed the departure timings and thankfully it was leaving on time.So accordingly i left for the airport, on my arrival at the airport check in counter i was shocked at the rude way the airline spoke to me as they were not aware of the departure timings and niether was there an announcement. anyway i had to checkin and be very allert in the lounge from where you get your boadrding pass so that i dont miss the damn flight. not only this in flight we were served boiling hot water and soft drink which offcourse paid for and i really felt cheated and
sweared that never ever shall i travel by this rotten airline. now lets see if i get a reply from air deccan guys to whom i have written the same ,wel till now no reply.so goodluck eachopne of you.

Hi,
I am planning a class action against Air Deccan in the Consumer Court for delayed refunds. Please mail me ALL details if you are interested.
NOTE: This is *only* for delayed refunds, NOTHING else. If you have had a problem with delayed refunds, let me know. Other sob stories will be deleted.

Air deccan is the best. Use it only as a point to point airline, never have connecting flights after travelling by it. And I dont see why people would want to eat and drink on a flight. Eat and drink after you reach the destination. Do you guys eat and drink in buses? Carry an umbrella(its in the aircraft logo). Travelling by air deccan is supposed to be a thril ride so use backpacks and make sure you wear sports shoes in case smoke fills the cabin and you have to make a run for it. If you reach the destination then you have made it, congratulate yourself and tell all your friends. Women, children and men with responsibilities and no insurance should not fly this airline. Everybody should have insurance before they board.

i m doing a study on air deccan and the consumer perception change over the merger with Kingfisher airlines. if you would .ike to be a part of my study pl give me your contact details and i shall call you. thank you

I was travelling from Kolkata to Chennai on the 11.30am flight on 29/06/2007. My return was on same day 20.00 hrs flight from Chennai to Kolkata.
I had a small hand bag and no luggage. I were to attend a seminar in a college for 2 hours. I called them to send the car to the airport in Chennai to pick me up. I went to Kolkata airport on time, took the boarding pass, did security check and asked when the flight is departing. I was told by Air Deccan staff to leave the queue as my flight departure is not shown on the departure gate, and there was no msg also on the TV screen. There was no announcement either. As I never knew that you have to board Air Deccan the way you board a crwded suburban train, I waited for their announcement and departure instructions on gate 2A. When it showed at 11.28am, I gave my boarding pass to the gate staff of Air Deccan to be told the flight has left.
This was nothing but a fraud case by the airlines as I was attentive to all announcements, to all instructions, and even proactively asked their staff of deparuter details to which they deliberately misled me.
A police report was filed immediately with Kolkata Airport Police for physically not allowing me to board the flight as the flight departed much later after they prevented me to board the same - as per the airport duty manager.
The investigating officer of the police station was barked at, and Air Deccan employeed misbehaved in the most filthiest of manner with me.
DGCA needs to act on such behaviour and modus operandi of the operator.

Instead of cribbing about the service provided by air deccan better pass it on to your friends and dear ones..if everyone of us does this we could prevent lot of people from travelling through air deccan..when their business is hit they will come back to their senses..nothing hurts like loss of revenues..so we as consumers know the better way to teach these rascals a lesson

as of me airdeccan is ment for common man travelling with in india not for official and emergency.it is good for casual travel .for me air deccan is boon as it help me to travel from delhi to trivandrum for 2500 rupee 4-5 times in year as iam working in delhi and my home is at trivandrum
dont blame airdeccan it is a great initiative by capt Gopinath .

i want to see

well as some one said above, Air deccan is a flt for everyone who is not in hurry just a holiday preferably all by himself or ehrself or just a young couple freaking out at low cost to wind their way outs.
well it is vfm value for money when the price u get is low.
cheers to capt. gopinath & vijay mallaya and co...

Air Deccan Sucks!! they r not airlines for everyone...they r just fooling indians..By the way,i never travelled with air deccan,neither will i anyday,i prefer bus/train rather than such a worthless airline.And to remember,jetlite/go air/spice jet are having same fares approx,or in some cases just one or two hundred rupees extra.To save those few bucks,dnt spoil ur time or indirectly for delays u spend up,more than 200-300Rs inside the airport.

Hi,
I've had delayed refund response, where the amount for ticket was dedunted twice from card while net booking n not refunded till now after a month also, in CAL- Bhubaneswar flight on 20th Sept 2007.
contact me @ infotek666-net@yahoo.co.in if u plan 2 sue deccan...

AIRDECCAN SUCKS BIG TIME
They charged me twice for a single transaction.. didn't refund that money, nor have I got refund on other tickets that I canceled. Apart from that they are the biggest losers I have seen...
FEEL LIKE TRASHING THEM AND KICKING THEM HARD ON THEIR Asses

Air Deccan is a fucker

If you made an online transaction to buy your ticket that means you made the mistake of making the transaction twice, on the other hand if you booked your ticket at the airport they will refund your money. Please Dont make accusations un-necessarily.

After reading what could be a book of negative letters about Deccan and having had my own nightmarish experience the one time I was forced to use them, I've now decided to use alternative land transportation on the short flight from DEL to Derhadun. Because of a 7 hour delay on a LUH-DEL departure, I missed my international connection and had to scramble for costly emergency accomodations in Delhi. I've traveled internationally for many years and have never experienced such lack of consideration and neglect for clients by an airline. As in the case of almost all of these postings, I tried to contact Deccan by phone and email but never received a reply. Their phone only had a message service and the emails also went ignored. This carrier sets the standard for irresponsibility and disdain for passanger rights and equity.
My only recourse for my past expensive experience is to avoid useing them again even if they are the only carrier 'serving' that destination.

Yatra & AirDeccan SUCKS.Yatra booking refrence number is 7B7MIA with AirDeccan PNR 8248332 was cancelled on 5/8/08 for Sec Kandla-Mumbai for travel date 6/9/08 for 3 paxs, MK Sangoi,HM Sangoi,HK Sangoi.After numerous follow-up with Air Deccan people,everytime I receive a standard reply that it will be done in a 3 days.The Booking amt was Rs.13047 & refund amt is Rs.10647. Numerous calls to Mr Eshwar Singh (supposed to be Refund Officer) on his mobile 09986712197 & Mr.Somaiya go unattended.
I have spoken to numerous people at the Call centre (Chandrakala etc...), wasted hundreds of rupees in STD Calls. Also Yatra who is supposed to be my booking agent, washes its hand away in AirDeccan refund cases, saying that the customer directly needs to follow up on that.
Since the booking is made thru Yatra , why wouldn't Yatra take care of the Refund as well. So to sum it 'is yatra the no.1 travel website ?' Yes definately its no. 1 in phasaoing.
AND AIR DECCAN STILL SUCKS