Tag Archives: mobile

We’re Hiring Developers!

We have been working on bunch of products (indiereign.com, and others) for sometime. To take these products to next level, quickly and elegantly, we have recently started expanding our team.

We are starting our new development centre in Noida. We want to connect, talk to and hire smart and passionate developers (hackers) who love to work on products in a small company or a startup (like ours).

We are looking for:

  • bright and smart guys
  • one who can fit in our (small team/company/startup) culture, and becomes a great team player
  • can learn, adapt and use cutting/bleeding edge technologies
  • can inspire and mentor others
  • importantly, loves building cool, useful and scalable products/services

Experience, we would like to see:

  • Application Developer
    • Proficiency with web standards and frontend (HTML5, CSS3, JavaScript, etc.) development
    • proficiency with one ore more languages (Python, Ruby, PHP, Scala, etc.)
    • proficiency with analytical approach to problem solving
    • has worked or very interested to work on other frameworks (Django, Rails, Symfony, etc.)
  • Mobile Application Developer (iOS or Android or both) - apps/games development;

Details description can be found at http://jobs.hasgeek.com/at/allies.co.in

We are not rigid about number of years (of experience). We think experience comes out of depth, challenges one has taken, and how many great problems one has solved over the time. If someone has all that, we are happy to talk to him/her.

If you are interested or know someone who is good fit; I would appreciate, if you can connect with me (aqabiz at allies.co.in) and share details.

Tata Photon+

I got Tata Photon+ mobile broadband connection during 2010, it worked well initially for a month or two.I can notice, their services have been degrading since then (late 2010).

Connectivity is not an issue, but download speed and latency.

A recent test results done on June 6, 2011
Tata Photon+ Speed Test 1 against Delhi Server Tata Photon+ Speed Test Results - Mumbai Server

We all know, most of marketing/advertisements campaigns are big lies.  There is big disconnect between the idea/dream they show and the reality.

In the case of Tata Photon+, they advertise about giving ‘up to 3.1 mbps’ download speed BUT I am yet to get 1 mbps consistently for an hour, leave alone days.

I guess, this is location specific. Places like Kanpur and other cities in UPE are not given enough of importance (network infrastructure and attention)?

Whenever I complain to Tata Photon Customer Support, someone visits, tests using speedtest.net against Delhi/Mumbai servers, and shows me test results (skewed?) which is generally in range of 600 kbps to 1.2 mbps.

When I show him results of tests done against servers in USA and Europe, they would argue  - which reflects their ignorance about technology and terminology (ping, latency, etc.)

Yesterday, I filed another complaint over phone. I got a call asking if I was in front of computer, I said “No, but I would be in couple of hours and tomorrow”. After couple of hours, I got a SMS suggesting my complaint-ticket had been resolved and marked as closed. Really? No one visited me.

I filed another complaint using web-site, got around 10+ calls within 12 hours. All of them asking same question “What’s problem sir”. I don’t understand, why didn’t these guys look at their CRM and read the details (which included the speedtest.net test results)?

Anyway, one of those guys (from some Tata hired agency) visited me today. He repeated the same process of testing against two Indian servers using speedtest.net. This time, he got lucky speed results showed around 1 mbps agaisnt Delhi/Mumbai server. I requested him to visit again tomorrow in afternoon and perhaps at different location.

During middle of meeting, this fellow stood up and walked out. I followed him to ask what happened?

He misbehaved by saying “I heard enough, I am going. That’s all we can do”.

I felt offended, I asked about his details, he denied giving by saying “Do whatever you can”. He left ignoring me.

I feel bad as customer, and also because I have been a Tata employee. I had never expected, one of Tata companies would do such things i.e. poor service and worst customer support (not at phone, but at ground level – those visiting agents).

I feel, I have wasted so many hours talking, thinking and complaining. No one wants to listen and do anything.

Updates:

  • June 24, 2011: I found Tata Photon very slow at my residence, hence filed a fresh complaint (requested that someone should visit me on Sunday at my residence to test speed in that area) via phone. CSR said, they don’t work on Sunday, I said – I can be available on weekdays provided an appointment is taken.
  • June 25, 2011: I received two calls from Tata Photon support team. In both calls, I was asked same question “what is problem, sir?” with one difference, in latter call I was told that they can visit me on Sunday
  • June 26, 2011: I got a call, where I was asked same  and some more questions:
    • What is problem, Sir?
    • Did you buy device with warranty?
    • What speed do you get?

    I told them, “I am happy with the device but not with the signal and speed in this area (my residence), hence needed someone to visit me and test speed here”. They asked me to go to Tata Photon centre, around 8 kms from my place. I asked, “how can they test issues of this area in different area?”.

    They threw another bomb by saying, a fee( INR 75) needs to be paid by customer, if he/she wants technical-support-engineer to visit customer’s place?

    I got upset and reminded that this is mobile-broadband. Isn’t it their responsibility to make sure connection signal and quality is good in all areas?

    Anyway, that was new, I had not paid such fee earlier.

    I asked, when did they start charging? She said, “Yesterday”. I reminded her, I filed complaint day before yesterday. She said, it has been started on June 20, 2011.

    I asked her to pass the call to her senior, who ended up saying the same thing. I told them, the policy is ridiculous.

Why a customer has to pay extra to get service related issues checked/fixed? Isn’t customer already paying every month? Isn’t it Tata’s responsibility to provide services as they promise?

I have invested some money and time to get the device and connection; I can switch to different provider, but device might not be reusable unless someone buys it from me.

Once again, I am disappointed by Tata Tele’s services. I am going to move away from them and would not recommend Tata Tele’s services to my family and friends.

More Updates:

  • June 28, 2011: As an last attempt, I wrote an email to Tata Tele Services contact and also copied the same to UP East Nodal Officer.
  • June 29, 2011: I got a call from a senior Engineer, who visited me on the same day. During 3-4 hours long troubleshooting, he figured out the reason behind slow speed, which is, HSIA signals was not as strong as CDMA 1X, and some tower issues.He got an antenna installed, on the roof-top, and connected to my USB device. He promised to get a repeater installed during weekend, so that all devices at our place can get better quality signals.
    Once antenna was installed, and some augmentation was done in one of the towers, things improved a bit.

    He seemed a good professional and knew the stuff. He earned my respect. I learnt, good guys are very overloaded because someo of their peers don’t do their work properly :-)

  • July 2, 2011: Two Tata Photon smart junior-engineers visited and installed a repeater at our house. The senior engineer kept his word, he earned more respect.I can feel the difference now; Two different tests during last 5 hours have given very positive results, as shown below:

    Tata Photon Speed Test Tata Photon+ Speed Test Result

    Tata Photon+ Speed Test using 2Wire.com

    Once again, I gave my feedback about service and the misbehaviour by one of their peers. I am sure, the good-guys would fix things by putting peer pressure and leading by examples.

    As far as fee for visit is concerned, I was told by one of the engineers, it is for the cases where customer’s device or computer is found to be faulty, not the service. I wonder, why I was not told the same earlier during the call, which made me upset?

    I am going to wait for couple of days. If I get consistently better quality speed, I would strike out the line (about not recommending) above. Anyways, there are some issues with Tata Photon+ customer support and service, which would need to fix, so that all issues can be resolved without any escalation.

    Tip: Choose HSIA from network-settings of Tata Photon+ dialer, this would force modem to use to HSIA enabled towers/frequencies and would avoid using CDMA 1X.

A Developer’s Open Letter to RIM

Jamie Murai has written an open letter to RIM, the company behind Blackberry and Playbook. Jamie talks about his experience of setting up development environment for Playbook application development.

It seems, RIM has failed to attract developers, the credit goes to broken development process and tool-chain. One has to spend good amount of time (and money?) setting up development environment, building application and deploying the same to marketplaces.

Why would developers bother looking at Playbook development, when they have better options (iOS and Google Android), where  development, deployment and monetization is relatively very-very simpler.

Developer usability is very important. Any company that relies on developer community/ecosystem for their growth, should take some lessons from Jamie Murai’s open-letter, which enlists some important points/issues.

Read Jamie Murai’s Open Letter To RIM’s Developer Relations.

CalDAV and SyncML Resources

One of our projects requires a calendar application with bi-directional synchronization with any other calendar applications/services such as Microsoft Outlook, Mozilla Thunderbird, Google Calendar, Yahoo! Calendar, iPhone, Nokia or others.

We can export iCalendar file, that would be readonly i.e. client applications can not write back to source calendar

I started looking at CalDAV, which is an extension to WebDAV, and SyncML, which is gaining traction because most of the mobile devices use it for synchronization of data. I yet to find where CalDAV fits when it comes to mobile devices.

I found out some interesting links, which I am still going through. I thought, it would be nice to share these links:

TVersity: Media Server

I am sharing my experience while finding a good media-server (software that can store, transcode and serves various media formats to devices – computers, mobile, apple-tv, etc).

We all (parents, brother, sister-in-law, sister and myself) stay together, which means we have got more than one TV, various devices (mobile, computers, laptops, etc). We realized, it’s useful to host the media at one central computer.

  • Storage
  • Wiki – to jot down the links and ideas
  • Development and Testing – when we work at/from home
  • Media Server (software that serves media to various devices in home)

Most of the requirements (above) are sorted out except the last one “Media Server”. I looked at various options, some of these are listed below:

I found myself more comfortable with TVersity, though it’s not opensource and only runs on Windows, for following reasons

  • Ease in administration:
    • anyone in my family can add/remove media using it’s easy to use administration interface.
    • admin tool runs using Adobe Flash Player, has been built using OpenLaszlo framework and executable has been created using Zinc like tool.
  • Ease while using:
    • Web based interface for administration – runs on Adobe Flash Player
    • Web based interface for media library
      • Simple HTML
      • Flash based (built using OpenLaszlo) – where media is transcoded and played using Flash Player, awesome, isn’t it?
      • iPhone friendly interface
  • Support for Open DLNA and UPNP
  • Automatically detects (most of) devices, transcodes and serves media, if required
    • That means, ffdshow and other tools can be used to add subtitle and apply various filters before serving the videos.
  • XBMC/Boxee that runs on my macbook and apple-tv worked really well with TVersity

You can find the complete list of features on TVersity website.

So now life is simpler and easier, we all store our media at one place and can see it anytime and on most of our devices. Having web-based access to media makes life easier. I also feel, it’s lot easier to extend web-interface, which I plan to do in sometime.

I would love to post about detailed comparison between various options (media-servers and tools) mentioned above, perhaps in another post, sometime in future. Another post would be there to share how our home network looks like. Hope, I can spend sometime drawing diagrams which would be lot easier to understand.

Mobile AIR – When is it coming out?

I have been playing with a lot of mobile widget-platforms. Some of these are Yahoo! Mobile Widget (Yahoo! Go) and S60 WRT.

Both of these are good, but I like S60 WRT when it comes to building widgets for S60 (Symbian) platform. If I have to build widgets for different mobile devices (running on different platforms), Yahoo! Mobile Widget (Blueprint) is good option.

I have to learn new things, which is good, but I was wondering – why can’t I use my existing skills (ActionScript + JS/HTML/CSS) to build things for mobile devices without learning new workflow and technology?

When are we going to see Adobe Integrated Runtime for mobile devices – Mobile AIR? Life would be lot easier, I could transform a lot of my ideas easily into applications?

Hope it happens soon, really soon.

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