Macromedia(Adobe) online store sucks

I know it is harsh statement but I am so upset with Macromedia(Adobe)’s online store. I have been trying to buy FlashLite 2.0 from online store but no success. I sent an email to support guys, no reply in last two days. I tried calling toll-free Indian number, it’s always busy, are they busy talking to their girlfriends all the time? I tried calling San Francisco number, no body picks-up.

WTF?

Following points upset me:-

  • India is not listed in Asia Pacific(APAC) store of macromedia.com
  • I can not buy things from other region-stores because they check for billing address of credit-card then why they are asking for CVV(three-digit-number). I can buy things from Amazon why not here?
  • There is no Paypal integration
  • Support sucks

Importantly, Why the hell, India is not listed in APAC store? How can they ignore India?

I mean, hundreds of developers, like me, would want to buy FlashLite but they can’t for these reasons. I remember, many of my friends (FlashLite developers) kept asking me the ways to download FlashLite, when I was in macromedia. But I could never understand their problem, but today I can really understand how frustrated they must have been.

I just ask, why India is not listed in APAC store?

I spent three nights writing some cool application, bought the expensive Nokia N90 so that I can enjoy seeing my application working on it. But when I try to download the player nothing happens, I am really pissed off. I never said such harsh words in my life(to anyone) but I have to say here because of above reasons.

Hope, you guys understand how I am feeling now..

Update: I want to say more. We (flash)developers do evangelism(unofficially) about Flash/Flashlite in local lists, among non-macromedia developers. But what would be the impression or experience, if a J2ME guy wants to give a try to FlashLite and he is not able to download the player? He would probably drop the idea and might not raise the issue but would surely spread the bad word.
Also wanted to say that I loved Macromedia, love it and it would always be alive in my heart.

  • http://ray.camdenfamily.com Raymond Camden

    What exactly do you mean by PayPal integration? Directly being able to hit your PP account? While I agree that it would be nice, I have no issues with using the virtual debit card from PP. It takes a minute to generate the card, but it works great. It is what I use at Amazon.com.

  • http://www.brandonellis.org/ brandon

    Sorry to hear about your problems. This issue keeps coming up and I haven’t heard a single kind word from anyone that’s had to try and use the Adobe online store. MM’s customer service was head and shoulders above Adobe.

  • http://www.flashdevices.net/ Bill Perry

    I’m sorry to hear about this issue you’re having wiht the online store and I’ve sent an email to several people internally to see what can be done to resolve this issue. In the mean time if you or any other mobile developers in India would like a free copy of the Flash Lite Player 2 for development purposes please send an email to “mobiledeveloper@adobe.com” with the subject line of “India-Flash Lite Player” and include your handset model and IMEI number (press *#06#). Best- Bill

  • http://www.abdulqabiz.com Abdul Qabiz

    Thanks everyone for comments.
    Bill, Thanks for quick response. I knew, people who care, would read and take actions. Thanks for offering the player directly. I would spread the word in interested folks…
    I am sure, this issue would get fixed soon..
    Thanks
    -abdul

  • http://www.abdulqabiz.com Abdul Qabiz

    Raymond, believe me I didn’t know about the Virtual Debit card. Not even sure that anyone outside of USA can do it.
    Yeah, I meant directly hitting my paypal account.
    Brandon, I am sure issue would get fixed asap. I could have discussed this with folks in MM before posting but somehow it didn’t strike to my mind. But I think, this is a general way of talking about concerns. I am sure, Macromedia(Adobe) folks are taking it seriously because I have already been contacted about this.
    -abdul

  • http://weblogs.macromedia.com/jd John Dowdell

    I’ve been pursuring this too, and the current info I have from the web team is that, for some reason, there *is* no online store for India… still digging at the reason why.
    Closest I see right now is the retailer list available in a dropdown on the following page… lists lots of local sellers, but I need to understand better why ther’es not yet an online store for India.
    http://www.macromedia.com/international/buy/
    Wildcard: Site integration is still underway… lots of changes scheduled for the next six months anyway, so the sequencing has a couple of variables in it.
    Sorry it frustrated you enough to post…. :(
    jd

  • http://weblogs.macromedia.com/jd John Dowdell

    Got more info… the Macromedia online store serving India went down due to tax issues with initial Adobe/Macromedia merger (needed paperwork to collect local taxes on sales, I think)… now it looks like there’s a way through these problems and there’s anticipation of an online store including India in the next rev. As with all predictions of the future this is subject to change, but that’s the info I’m getting today.

  • http://www.jessewarden.com JesterXL

    I’m with you dude. I bought Flash Lite 2 in the USA for me. I bought Flash Lite 2 for an Aussie. But, when I tried to buy it for an Indian, no dice… it showed it purchased, but didn’t download.
    Either way, great to see Bill’s on the case.

  • xasu

    really it sucks that they dont have any kind of support or even GOOD authorised training centers in india…

  • jasbir jassi

    HI abdul,
    I regularly visit ur blogs. ANd everytime i found good stuffs to know from u. Can u help us with some comments of urs on flash gamining. What u think about its market in india?

  • http://www.spyroutes.com Rajesh Tengli

    Facing similar problems while buying Flash 8 professional. The online store does not list India.This is very sad.Is there anyway we can buy this software in india apart from approaching resellers.

  • Dene

    Well Abdul (and other commenters), here we are in early June and nothing has changed, at least not in New Zealand and even the UK. After extolling the virtues of FlashLite to a colleague in the UK, we have got nowhere trying to get the player for his N90. He has had 2 separate credit cards declined (cc companies the next day confirmed there was no problem with the account). I’ve also tried from this end with no luck–just an endless stream of blind and circular re-directions, ‘An error has occured’ useless messages–can’t even get v1.1 now as it is no longer in the store. I see Bill Perry has commented on this, but if something is not done NOW, a lot of developers will rightly go elsewhere

  • http://atyrau.org Thug Angel

    Why don’t u just download a free one online… Just like I did… :)
    U know, i’m from xUSSR and to tell the truth the people here are less greedy or sth… That if they find smth or even buy some software they put in online for others to download and use it for free… So it’s very easy to find the needed software at .RU domain websites….
    (Sorry if I said sth bad against other non xUSSR people)…
    PS. If u still haven’t got Flashlite 2 for ur mobile i can give u a wap link so u can download it for free… Just hit me back for that…

  • http://rhombuz.blogspot.com Varun

    I also face the same problems.
    This is what gives rise to duplicate/pirated use of softwares.

  • http://www.carol-north.com Carol

    Hey, you guys from India. Don’t take Adobe’s poor service personally. Their service to the U.S. also sucks. I opened a case four days ago and have not heard back. I can’t install (to my new computer) my original Flash 4, so I can’t install the Flash MX upgrade.
    Maybe Adobe wants everyone to be so frustrated with Macromedia products that we stop using them.

  • Paul

    I call customer support… (of course Indian) and then they try and correct my English… then make me wait… then come back and… then say can you wait… then come back and then try and make me wait…then I ask for a supervisor… then he makes me wait.
    I write adobe support online and they tell me to call customer service. And you can’t reply to their response.
    Then I call ( India again) customer service and I’m on hold. I have formed a user group and it’s been in existence for 6 months and they haven’t posted it on their user group pages.
    They aren’t listening. Why such bad customer service. I’m on hold right now with them… the music is loud I’ve been on the phone for 15min and the gentlemen is doing nothing to help. He keeps saying, ” I will do what I can” Instead of helping or resolving my issue. I hopeless and noone seems to know how to help.

  • http://xvnp.com/ Azulfidine

    Well Abdul (and other commenters), here we are in early June and nothing has changed, at least not in New Zealand and even the UK. After extolling the virtues of FlashLite to a colleague in the UK, we have got nowhere trying to get the player for his N90. He has had 2 separate credit cards declined (cc companies the next day confirmed there was no problem with the account). I’ve also tried from this end with no luck–just an endless stream of blind and circular re-directions, ‘An error has occured’ useless messages–can’t even get v1.1 now as it is no longer in the store. I see Bill Perry has commented on this, but if something is not done NOW, a lot of developers will rightly go elsewhere.

  • Needless101

    Adobe’s turning into another Microsoft, customer care..what customer care? Pompus little bunch of people with infalted egos.

  • Robert Ehrlich

    I just got mired in trying to get an Adobe ebook. I paid my money and tried to download. Nothing happened. Went to their digital ebook page and read the FAQ and followed suggestions–no luck.
    Then I got snarled up in a wrong username/ wrong password loop. Tried to contact Adobe using a conventional help message box. None apparently exists. So I am out $8.95 big deal. But I spent 3 hrs screwing around. Adobe is too big and to clumsy to deal with.