Apple Service – my experience

My macbook has started having problems now, after 29 months. It had some problems around an year back but I got it fixed at a local reseller more on personal terms than professional (via Apple Support).

Apple has great products but any great product without good service is of no use. Specially, now I am in a city where I would not find any Apple reseller or service-provider. I don’t want to travel to New Delhi or even Lucknow, there is no certainty that things would be done in time or would be done at all. I am not sure, if local service-providers are trained enough to do quality service?

Apple needs it’s own centers.

Anyway, it seems Apple is yet to grow in India. Perhaps, they would, since their products are quite competitive with other brands in India.
BTW! My macbook might qualify for battery-extension program, but Apple tech support and customer relationship deny that. They say, your macbook is too old (29 months) and battery should be replaced, oh that means I am going to pay at least 4-5 K (INR)?

BTW! I am quite impressed to see HP’s support in Kanpur, if not India. They are amazing, we have got some 4-5 HP notebooks and it’s really impressive to see how HP has been good to us. They don’t even keep our notebooks, if hardware procurement is required and it might take days, they would rather call us as soon as hardware is available and replace things on spot. That’s nice thing, they really understand how important a notebook is to it’s owner.

I was avoiding to write about Apple Service, but I couldn’t resist specially after being denied to the support I am supposed to get, even when I explained them how hard it is to get service done here.

  • Even i have a bad image of Apple …. I just own a ipod touch … which has more disadvantages than advantages .. i discovered that after i bouth …
    Although 8gb cant use it as a pen drive ( was able use my 2gb ipod as pen drive )
    So big a screen .. i cant read my PDFs on it … have to buy a sw … but people who already bought r not happy !!
    Tried converting pdf pages to jpg images and read … loss of resolution !!
    No games … ( 2gb ipod has solaitare , bricks …. )
    above all i tired jailbreaking it … somehow didnt suceed 😉 ha ha ha jokes apart … its not value for money … Sony has better products in same price range
    Its not a surprise anymore … I recently saw movie “Pirates of silicon valley” Its on youtube … its about war between Microsoft and Apple a true story .. hardly 20 yrs old … but tells you a lot about Steve jobs and his “way of thinking” … his product features and pricing are no different !!

  • — begin rant —
    Then how about buying non-Apple PCs instead and CCing (Creative
    Commons) the saved money (from Apple Tax) 🙂
    — end rant —

  • Oh, yes I have a good experience to report with HP service. Their livechat did provide support for my Compaq Laptop I bought in US several years back. I had an issue with the mini-PCI wifi card and they advised if I could open the notebook and replug it back it might fix it. They e-mailed me the manual to help me open my laptop and voila that worked.

  • neilkevins

    My experience with 25-ish years of Apple service has always been spectacularly good. My experience with ThinkPad service has been acceptable as an IBM employee, and horrible as a private citizen. The real point is probably that we don’t have an adequate sample size.

    dsi r4