Abdul Qabiz

Developer. Entrepreneur.

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Air Deccan sucks

12 Dec 2005

-- Original Message ----- From: Customer Relations To: [email protected] Cc: ‘Custrelations’ Sent: Tuesday, September 19, 2006 3:04 PM Subject: RE: Booking price difference Dear Sir, PNR No. : FY7PCB Thank you for the mail. We acknowledge the receipt of your email complaint regarding reduction in fare after you purchased air tickets. Please note ours fares are dynamic and are subject to: 1. Seat availability 2. Peak and lean seasons 3. Promotional schemes 4. Group bookings -beyond 20 people or more Every organization has different strategy for increase and decrease of prices. Promotional fares can be launched at any time. Marketing strategy of selling products and service vary due to many reasons and schemes keep on changing. We hope that this explains your query. We thank you for your feedback and your views have been conveyed to the relevant department who decide on fare etc and we assure you that they will keep in mind your views for the next launch . Hence, in the light of the above we would not be in a position to process your request for refund of the difference in fare. In case you need further clarification/assistance, please feel free to get in touch with us. Thanks & Regards, Amarjeet Singh, Customer Relations Department, Spicejet Limited. Toll Free: 1800-180-3333. Mobile : 0987-180-3333. Fax No. : 0124-3913853. Website : http://www.spicejet.com “flying for everyone”. -------------------------------------------------------------------------------- From: Gyaneshwer Chaubey [mailto:[email protected]] Sent: Tuesday, September 19, 2006 4:09 PM To: Customer Relations Subject: Booking price difference Importance: High Hello! I booked my ticket (tikcet no FY7PCB) on 21st August from Delhi to Varanasi. That time the fare was 2574INR. But the new fare is 1774INR (also showing at your website). Due to this change fare I am already in a loss of 800INR! I could not understand your policy concerning ticket booking? Is it possible to get me 800INR back? Regards Gyaneshwer - id: 304 author: Anand author_email: [email protected] author_url: ‘’ date: ‘2006-09-22 11:21:28 +0530’ date_gmt: ‘2006-09-22 05:51:28 +0530’ content: | Hi All, I haven’t experienced flying with Air Deccan.But anyways will share my experiences after OCT 6 2006.I am flying from BLR - HYD in the evening flight.I have an important schedule the very next day. Any ways on a safer side I have booked a BUS ticket.So just incase if they cancel the flight, atleast I will have the BUS. Hoping things go fine. Regards Anand - id: 305 author: Srijith Menon author_email: [email protected] author_url: ‘’ date: ‘2006-09-23 00:04:47 +0530’ date_gmt: ‘2006-09-22 18:34:47 +0530’ content: | Hi all, “Have you all flown Air Deccan Recently? Its WOW”. Thats their AD in the recent Newspaper. Yes, they have changed a lot. Flights are departing ontime. Dont believe me? Try flying in Air Deccan. Its too good. Better than GoAir and Spicejet. I flew Chenai- Portblair and back. The flights were ontime. I had a chat with the Airport Manager, Just asked him why Air Deccan flights are always delayed. He said that the delays are due to the delay of the incoming aircraft which is because of Airport Congestion and Also because of ATC clearance. So my Advise to all, Fly Air Deccan..Confidently. And also Mr Abdul- Fly Air Deccan and feel the difference. Hats Off to you Air Deccan.… If you are scared that your flight might get cancellled..dont worry, they will put you in Jet Airways... - id: 306 author: Capt. Viraf G Edulji author_email: [email protected] author_url: ‘’ date: ‘2006-09-23 12:11:56 +0530’ date_gmt: ‘2006-09-23 06:41:56 +0530’ content: ‘Lousy airline, abusive, foulmouthed and offensive staff. Last minute rescheduling and cancellations. This seems like Air Deccan’’s USP. Hope the alledged “airline” bites the dust soon. Wish them the worst and would hope no one ever has the misfortune of booking a ticket with them ever. ‘ - id: 307 author: Sampath author_email: [email protected] author_url: ‘’ date: ‘2006-09-23 12:51:30 +0530’ date_gmt: ‘2006-09-23 07:21:30 +0530’ content: | hi thanks to Abdul qabiz for making platform to express woooooorst expeience with the airlines.It was a very bad experience in my life.which was my first flying experience.It was in March 2005 I promised my children and wife to take them by flight accordingly I planed a trip to Goa and Booked 4 Tickets from GOA to Hyderabad.After completing the trip in Goa we went to AirPort and listen the shocking news that the service was cancelled 2 days back only.But nobody was infromed to us.My children were stared crying in the airport only .I asked them how we have to go they simply said sorry we dont have alternate fares with us they even refused give us money back.Finally I wired my dad the situation and asked him to deposit the money in to my ATM account after receiving the money they given tickets for evening flight to Banglore.From Banglore we gone to Hyderabad by Bus.This is our first fllying exerience with Cheaaaaaaaaap air lines Sampath - id: 308 author: Sundaram author_email: [email protected] author_url: ‘’ date: ‘2006-10-02 00:15:12 +0530’ date_gmt: ‘2006-10-01 18:45:12 +0530’ content: | I too had a bad experience with Air Deccan. While the flight from Hyd to Kolkata on 24th Sept 2006 was late by 1 hour, the connecting flight from Kolkata to Ranchi the same day was late by about 4 hours (Reached at 9.50 PM). Thank God, at least I could reach Ranchi and attend to my official work the next day. My real problem started during my return journey on 28 Sept 2006. The Ranchi-Kolkata flight reached Kolkata 2 hours late (1.20 PM). By the time I collected by checked-in baggage and reached the Air Deccan Counter at Kolkata for the Hyderabad flight I was told the counter was closed. This is despite leaving a message with the Air Deccan Staff at Ranchi that I have to board the Hyd flight at Kolkata. Sice I reported late though due to delay of their own flight, they said neither rescheduling nor cancellation is possible and expressed helplessness. They say it is only a point to point service. Those who are booking onward journey by Air Deccan should keep this in mind. Finally, I rushed to Indian Airlines counter and I was lucky enough to get a seat in the next day flight. Though there was half-an-hour delay in the scheduled departure they anounced in advance that it was due to change of aircraft. Indian Airlines looked much better in service levels. The difference in fare from Kolkata to Hyderabad was only about INR 1500 despite the fact that the Air Deccan ticket was bought 10 days in advance and the Indian Airlines just one day before. The Air Deccan staff numbering about 10 at the Air Deccan Counter at Kolkata all sporting the bright yellow T shirts with the caption printed ‘Have you flown recently by Air Deccan. It’s Wow’ - I don’t know how this has to be interpreted in th elight of bitter experience with them. Surprisingly while my ticket from Ranchi to Kolkata by Air Deccan cost me INR 1500 a friend of mine who booked 3 days before fo rthe same flight paid INR 5000+. So Air Deccan is more opportunistic when it comes to exploitation and tend to forget that they are low cost in nature. However, taking into account delays, cancellations and uncertainity it throws up, the low cost may be a misnomer The Air Deccan staff lacks empathy, professionalism or customer care. Naturally can not be expected when a host of them are contract employees with little or no training. Overall, I feel Jet, Sahara and Indain are far better than Air Deccan. Air Deccan would perhaps be happy to see more ‘No Shows’ since it makes a good business proposition for them and ultimately may become their business model. If Air Deccan can’t bring some reasonable service levels now, it will end up cheap in the long run in all aspects. - id: 309 author: vj author_email: [email protected] author_url: ‘’ date: ‘2006-10-03 14:56:59 +0530’ date_gmt: ‘2006-10-03 09:26:59 +0530’ content: ‘Air Deccan is an irresponsible airline. I’‘m convinced of it as the support staff don’‘t take any responsibility when a problem occurs. My sister has lost her checked-in bag in a flight from chennai to kolkata and each city’’s staff are busy blaming each other. It is quite a shame that none in the management are providing solutions nor meeting with the aggrieved customer. I’‘m planning to provide more information including names and numbers. I’‘m wondering whether there is a forum for passengers who can raise these issues against airlines in a formal manner. I really wish that the media would take the airlines to task on ensuring safe baggage transfers from city to city. ‘ - id: 310 author: Sasidhar author_email: [email protected] author_url: http://sasidhar.org/bog/ date: ‘2006-10-12 21:46:00 +0530’ date_gmt: ‘2006-10-12 16:16:00 +0530’ content: | I cannot beleive soo many people are complaining ! Fight delay’s, cancellations are part and parcel of India !! How many times has your train got delayed? Did you stop travelling in the train? Thats a very stupid attitude to carry around. Be on time, help improve something that is trying hard to make your life easier.
People cannot seem to see the brighter side of anything ! I’ve had bad experiences with Air Deccan as well. Delays to cancellations. But I’m more willing to be forgiving and giving them an other chance.
And I’m sure, atleast 90% of all the people who are cribbing here.…would go back and book tickets on Air Deccan again, just to save money and time.
Air Deccan is offering tickets to the common man at prices that still are unbeleiveable. 2 years ago, could you imagine travelling across the country at Rs.1000 in 2 hours??
Get real people, and learn to change your views and opinions.
Its funny how people say the guy at the Air Deccan counter was not decent. And they add saying, they screamed at him for that reason. Shows a lot of decency in them !
The infrastructure we have in place, the policies, the kind of burecracy that goes on in India should be blamed for delays and bad airport facilities, making people wait in lines for tickets and security checks. Not airlines which are trying to cater to the common man like you and me, and not just higher middle class people or rich people. I can’t believe people are so bling, and don’t understand simple stuff like this. - id: 311 author: Piyusha author_email: [email protected] author_url: ‘’ date: ‘2006-10-15 00:43:39 +0530’ date_gmt: ‘2006-10-14 19:13:39 +0530’ content: “Dear Capt Gopinath,\nThis is a mail which I am forced to write for you due to the inability of your ground staff to help or non-flexibility of the policy which has been formulated.\nMy husband was scheduled to depart from Blr tonight by the 8:35pm flight to Delhi. I am in Delhi & we were scheduled to go together tonight at 11pm to Alwar, where I have to visit my Sister who is unwell.\nHe was to arrive on time, but due to Prez Adbul Kalam Azad’s presence, there was a complete traffic halt & he reached your airport counter at 8:11pm.\nHe was told by the counter that he can not check in as the boarding has been closed 6minutes ago.\nThere were 3other passengers also who had the similar issue & were stranded out.\nI have personally experienced uncertain delays, when Flights like Jet & kingfisher have held the flight for 10mins as they wanted the passenger to be onboard & the case was genuine.\nMy husband was there @ 8.11pm & even if he were to walk to the aircraft, he could have been in the flight.\nI am sure, his tickets had been alloted to some one else, as it was very surprising how they were so indifferent, when even they knew that the delay was due to the presence of Mr President.\nThere are 3 questions I have\nWhy the flight couldnt be delayed by 5minutes, when there was a genuine case?\nIf that couldnt have been done, then, Why is that they couldnt have the efficiency/ capability to liase with the next departing flight, so that this could have been resolved.\n& if this also was not possible, then why they couldnt adjust his ticket for the next airdeccan flight at 6.30 am for next day morning. [They said that they will refund 900/- for the cancellation- when this is not a cancellation from the passenger]\nIf you appreciate/ emphathise with the situations of the passengers you fly these aircrafts for, please reply with a solution, else you have an option to ignore this mail [ it will only be a deja vu of a complaint which I registered in http://www.airdeccan.net/airdeccan/Feedback.asp 2quarters back on the discourteous response of the reservation executive on the phone while trying to book a flight- & for which till date I dont have a response].\nWell, if your Media report says \“Air Deccan, Indiaâ\x80\x99s first Low cost airline was in operation for about two years ... Customer complaints 12 (per 1000. passengers)\”\nthat 1complaint was mine, unless its not counted as a complaint. Contrary to this Business World has said a few lines about the airlines \“Air Deccan has also managed to earn itself a reputation for shoddy service, cancelled flights and rude staff.\”\nWas trying to reach out to Bijaoy- the airport manager, who was on leave. & thus spoke to Naveed & Shekhar - your ground staff, who couldnt do a thing about this whole affair. & who also commented, that they cant \“help it\” very discourtesously- specially Shekhar. The whole event looked like the manager was not concerned about any inconveniences caused to the customer.\nThe copy of the booking is pasted as under- for your reference.\nPASSENGER TICKET - Outbound Journey\nAIR DECCAN (1 of 1 Ticket )\n35/2 , Cunningham Road,\nOpposite Canara Bank,Bangalore 560 052\nPNR : DA07143351\nITINERARY DATE BOOKED: 13-Oct-2006 1:23 PM Agency:\nPassenger Details Special Service Request\nAdult Mr narendran p No Preferences\nFLIGHT DETAILS\nFlight No Departure Arrival\nAirport Day Date Dep Time Airport Day Date Arr Time\nDN-662 BLR Sat 14-Oct-06 20:35 DEL Sat 14-Oct-06 23:05\nPAYMENT DETAILS\nFare Fees & Taxes Total\nAdult (1) Child (0) Infant (0) Fuel Surcharge PSF Transaction Fee\n4474.00 0.00 0.00 750.00 225.00 50.00 5499.00\nWith Much regrets\n” - id: 312 author: Dr Valluru author_email: [email protected] author_url: ‘’ date: ‘2006-11-22 23:40:00 +0530’ date_gmt: ‘2006-11-22 18:10:00 +0530’ content: | Dear People, Never Never ever fly air deccan, no words to swear these idiots, crazy people of india are operating these dirty low cost shitty carrier, it will collapse one day, i have made heart in my hands when i was travelling from hyd to tirupathi in may 2004 oh my god, there is absolute high level of security to board the stupid flight half way running to the middle of the runway and it took 1 hr to take off from ground, felt puking in the flight to tissues no toilet, they sell old stuff for high rates, flew at 60k ft high very shaky, fellow the poor pilot cldnt locate renigunta airport, was hovering around the hills, we were getting tensed, i was cluttering my chest god plz help me, never ever felt like this in my life though i have been on international, indian, jet, sahara which are good,i strongly advice not to board, if i was god, i wld kill all air deccan staff- animals of india, why doesnt our govt ban the animals of modernage to be destroyed, if any one wants to die plz travel air deccan - id: 313 author: Monica author_email: [email protected] author_url: ‘’ date: ‘2006-11-24 16:21:38 +0530’ date_gmt: ‘2006-11-24 10:51:38 +0530’ content: ‘Air Deccan is a hopeless Airlines.Their flights are delayed everytime .& i feel that if they are not able to manage then , they should step out of teh service industry.Useless it is. ‘ - id: 314 author: Dawood author_email: [email protected] author_url: ‘’ date: ‘2006-12-02 16:52:14 +0530’ date_gmt: ‘2006-12-02 11:22:14 +0530’ content: | Air Deccan really sucks. The worst part is they dont allcate seat numbers to passengers. Its like a bus where you have to find a seat after boarding the flight. Even the state transport buses are better. - id: 315 author: Jane sumi author_email: [email protected] author_url: ‘’ date: ‘2006-12-04 15:17:30 +0530’ date_gmt: ‘2006-12-04 09:47:30 +0530’ content: | Air deccan is doin wat they are supose to be doing... The reason of fact is this, Air Deccan is introducted as an Cheap rate air carft.The great Idea behind Air Deccan is..., even the middle class people can also travel in it... And if u people think you are upper middle class then u can give a choice with other air crafts... ($%#&\^(&())&(\^\^(&)U(\^&#$#@%\^&\^$) Don’t except reason for Wat has happend Try to appriciate or keep Quite.. Keep going.… keep flying... Cheers for Air Deccan - id: 316 author: Sundar author_email: [email protected] author_url: ‘’ date: ‘2006-12-04 15:38:56 +0530’ date_gmt: ‘2006-12-04 10:08:56 +0530’ content: | I am not a spokesperson for Air Deccan. I have been in this forum before and would like to say, though their services and policies should be spruced up and it should be more customer centric, not cost centric, I would say, Air Deccan at least keep their word. One must read their terms and condition before flying. Their Refund policy should be bit flexible (BUT HOW CAN YOU EXPECT IN SOME REMOTE PLACE LIKE AIZAWAL WHERE AIR DECCAN REVIVED THAT GOD FORSAKEN AAI AIRPORT YESTERDAY TO HAVE ENOUGH CASH TO REFUND THEIR CUSTOMERS? AIR DECCAN SHOULD WORK ON IT). In a way their refund policy is ok as far as they refund (At least they refunded my money within 5 days) Have anyone of you booked with GoAir before, India’s forthcoming nightmare? Does anyone of you know Goair never refund their customers even if it was their problem? I was triple billed when I booked online and it is over two months since I am waiting to receive a refund. I applaud and praise Air deccan, for their website booking was though slow, never made an error. Goair simply sucked my money and they are yet to refund. Their customer service is as pathetic as you would imagine. When I called their toll-free, the female said, ‘You are not the only one waiting for refunds, we have refunds pending over two months’. Hurrah! So don’t stop finding faults with Air Deccan alone, there are other high profile “Cheats” like Goair which needs to be brought out in public. No airline in India for that matter is good. Everyone is the same. I repeat, at least Air Deccan revolutionized the aviation industry that provides more job opportunities. Customer service eleswhere in the world is not as bad as in India, BUT IT IS OUR RESPONSIBILITY TO SPEAKUP. Keep posting. - id: 317 author: shashiprakash author_email: [email protected] author_url: ‘’ date: ‘2006-12-11 00:40:16 +0530’ date_gmt: ‘2006-12-10 19:10:16 +0530’ content: | hey wait after reading all these comments i felt i need to add these comments being frequent flier i had this experience of being delayed after reaching airport with almost all airlines. indian airlines, Alliance air,Jet airways, Air Sahara, AIr Deccan, spicejet, and even go air, but i feel this is all how you feel and make use of the situation. If you are travelling by 3class you get the same treatement. if you are A/C and I class customer you get that treatment. so dont crib as abdul says. according to airlines general rules you need to be there at airport atleast 30min early. where were you then? our airports are busy with one after another aircraft landing. so you can not miss the shedule otherwise there will be huge pile up of backlogs. so as No 2 airline Deccan fly it if you like let us keep it going strong so that our airfares are further rationalised. Keep going AIR deccan good efforts Capt Gopinath WE are with you. - id: 318 author: rao author_email: [email protected] author_url: ‘’ date: ‘2006-12-19 02:13:31 +0530’ date_gmt: ‘2006-12-18 20:43:31 +0530’ content: | Hi All, reading all the above posts, I am bit worried for my decision to buy airline ticket to rajahmundry from hyderabad.At first I was very happy for AD’s service to Rajahmundry.. But then after looking all these posts.. I dont know.. let me wait and see..how AD is going to be... If not I am going to loose one more day in my vacation.… My personal concern.. It’s utterly wrong to say, you can’t expect good customer service, becos you are paying less......Either it is 1 rupee or 10,000 rupee, you have the right to be notified about the flight delay or cancellations ahead.. charging 1 rupee or 10,000 for the same ticket is part of their business strategy..and not customer’s problem....…. But any customer, would expect a good customer service than more good facilities compared to other high end airlines.. Anyone would not prefer to buy a spoiled apple for 1rupee, compared to good apple for 4 rs.. Anyone might be ok to buy a small apple for 1rupee...its the same case here too...you wont expect to be delayed or not informed becos of mis management, for the sake that you paid less amount...but you might expect less services like no inflight food service etc.. Also one more question.. Does Air Deccan refund the taxes, if cancelled before 2 days.. Thanks ALL - id: 319 author: Shweta author_email: [email protected] author_url: ‘’ date: ‘2006-12-25 11:19:08 +0530’ date_gmt: ‘2006-12-25 05:49:08 +0530’ content: | hi guys, I had a good experience flying with AD, and flights are departing and arriving absolutely in time. - id: 320 author: Harish author_email: [email protected] author_url: ‘’ date: ‘2006-12-29 13:18:04 +0530’ date_gmt: ‘2006-12-29 07:48:04 +0530’ content: | Hi guys, I have been travelling Air Deccan since the last two years, Delhi, Chennai, Vizag .…. more tahn a score of times and never was delayed even once, leave alone flights getting cancelled. If educated guys like us cannot understand the logistics of travel, leave alone air travel and just shoot of statements like louzy etc. then something is definitely wrong with with us. Just go and see the movie, Planes, trains and automobiles and then you should stop complaining. Especially low cost fliers like AD are bound to give us more trouble than the full fare ones. Isn’t it obvious. Yet I think AD is doing a great job. Especially after it has become the no one choice for most middle income fliers, we will need to encourage such airlines and get them going with better nos and consequent better adherrence to times. Hope you guys have seen the new consumer councils orders to pay 10000 rs for delayed / cancelled flights, where weather related delays are exempted. Last August 15th my daughter was stranded at Mumbai for over 8 hrs and missed all her connections to San Jose. But then it was over 40% cheaper than the closest, and permitted over 60% more luggage. Thats fine then. So if you think you are likely to lose a day of your holiday, then pay for it and dont look for cheap flights. Are you sure that you will never be stranded after full fare pay. Just look at last weeks delayed schedules across India and will realize what. After all one needs to be more sure of landing than just take of when you are in a plane. Right? I remember a Sardarji business man in 1987 who was travelling ot Canada via Aeroflot (USSR), carrying his own food for the entire 36 hours flight schedule because the cost was about 15000 rs compared to the 30000 rs of the next cheapest one. Thats the spirit guys. Look at the brighter side not the dark side. - id: 321 author: gokul author_email: [email protected] author_url: ‘’ date: ‘2006-12-29 15:00:08 +0530’ date_gmt: ‘2006-12-29 09:30:08 +0530’ content: | Leave Aizwal or some value added services offered by Air Deccan. Why do they frequently cancel flights between metros. Let me narrate the experience I had. I am supposed to travel by Air Deccan Chennai Delhi (0555 HRS) on 29th of Dec 2006. But I came to that the same flight got cancelled on 28th. I called Air Deccan immediately. They asked me to call in the afternoon. Again I called back in the afternoon. They said that 29th flight also got cancelled. THey will try to accomodate us in 0940 flight, but subject to availability. I did not have tickets anywhere else. The place is also not reachable by bus. My situation is such that I cannot take risk of missing the flight. I have to be in delhi on that day. Then I got a ticket in GO air and went there. My money gone and peace as well. Now I know why Air Deccan calls them a carrier of common man. Because we wont ask them any questions. Isnt it. Those supporting Air Deccan in this forum are only employees of Air Deccan OR their PRs working for money. This airline should be banned. - id: 322 author: satish author_email: [email protected] author_url: ‘’ date: ‘2007-01-04 17:10:42 +0530’ date_gmt: ‘2007-01-04 11:40:42 +0530’ content: ‘sickest flightss!!!!!! i was once lured to buy a ticket of this airlines since the ticket was really really cheap. ya true to their words they are very cheap in customer service.i was stuck in the flight for 3 hrs... the flight didn’‘t take off... as if we were hijacked ... ‘ - id: 323 author: simon evans author_email: [email protected] author_url: ‘’ date: ‘2007-01-06 03:59:51 +0530’ date_gmt: ‘2007-01-05 22:29:51 +0530’ content: ‘i flew air deccan from goa to mumbai to catch a connecting flight back to uk,it was delayed by 5 hrs,thank god we had 8 hrs spare in mumbai or we would have been stuffed.Flew spicejet from delhi to mumbai,they were excellent and on time,booking a flight to goa from mumbai at this moment,and spicejet are cheapest(and punctual) ‘ - id: 324 author: ram author_email: [email protected] author_url: ‘’ date: ‘2007-01-12 03:45:07 +0530’ date_gmt: ‘2007-01-11 22:15:07 +0530’ content: | I have travelled mroe than 15 times in the past 3 years from the time deccan started, specially from delhi to hyd and vice versa. There were flight delays for sure and it was acceptable. cheap tickets for sure and it was good. The problem is comparing AD with the premium airlines. Guys who travel by train from delhi to hyderabad for 25 to 30 hours are ok with the 3 hour delay in AD and will reach home in 6 hours. Customer service is not that bad either. We are paying cheap price and there is no concept of customer service like in premium airlines. Accept the fact!! My company sells software to huge number of clients for example. Some companies pay for the annual maintenance and we get them Support. Someone who doesnt pay the annual maintenance does not need that and he SHOULD not expect the direct phone support etc...BUT he is getting to use the software day in and out. The cancellation policy is bad and they have used it numerous times to cancel flights which didnt have too many passengers. That was 2 years ago i think. - id: 325 author: Mohit author_email: [email protected] author_url: ‘’ date: ‘2007-01-13 17:08:58 +0530’ date_gmt: ‘2007-01-13 11:38:58 +0530’ content: ‘i dont think air deccan is that bad. in fact i have travelled twice by this air lines and both the time service was good and flights were on time...as far as flight cancelleation goes...that happens with every air-line, then why do we pin point only air deccan...doesnt jet or sahara have delays or get cancelled.…if you are paying less than 3000 to travel between delhi and bangalore in deccan while jet charges you no less than 4500-5000... i think its still owrth to travel by deccan and save 2000...deccan has done wonders for common man and now anybody who travels by train can think of travelling by air.… ‘ - id: 326 author: CHRISTY author_email: [email protected] author_url: ‘’ date: ‘2007-01-14 12:52:25 +0530’ date_gmt: ‘2007-01-14 07:22:25 +0530’ content: | HI.IAM CHRISTY HERE ...WHY THE AIR DECCAN PEOPLE DONT ACCEPT INTERNATIONAL CRETID CARDS ..I DONT STAY IN INDIA BUT HOW CAN I HAVE AN INDIAN CREDIT CARD...THEN LATER I CALLD TO CUSTOMER CARE AND THE THOSE PEOPLE HELPED ME TO GET THE TICKET IN SAME FARE... SERVICE IS GOOD ...JUST BE ON TIME.…AIR DECCAN ROCKS. CHRISTY.RAJ THANK U INDIA - id: 327 author: FAYAZ AHMED author_email: [email protected] author_url: ‘’ date: ‘2007-01-14 13:01:43 +0530’ date_gmt: ‘2007-01-14 07:31:43 +0530’ content: ‘recently i travelld in indian airline from mumbai to bangalore .…the flight was at 2.00pm but when we entered inside the aircraft they told the flight is late for 30min...later again they told i will take of at 4.00pm again the they told there is some problem so the flight is going to take off at 6.00pm ...finally they cancelled the flight ...and they make us to flew in another flight at 8.00pm...really it was a horrible to travel again in ic ...then later i travelled in air deccan the flight was delayed but i got a option of changing my date an time which was very good and helpful for me...then i chnaged my date to the next day .…fligt was on time it was a very good experience...i paid 6500rs to ic but i paid just 3500rs to air deccan which was very cheap for me .…air deccan rocks ...best of luck for future ‘ - id: 328 author: S vinodh kailash author_email: [email protected] author_url: ‘’ date: ‘2007-01-16 16:40:22 +0530’ date_gmt: ‘2007-01-16 11:10:22 +0530’ content: ‘VERY VERY RUDE,PATHETIC,BAD,ARROGANT - CUSTOMER SERVICE . . . ‘ - id: 329 author: Rajesh author_email: [email protected] author_url: ‘’ date: ‘2007-01-16 19:27:54 +0530’ date_gmt: ‘2007-01-16 13:57:54 +0530’ content: | Service is not really good. Lot of havocs and problems. But onething to make it clear. It is not for NRI’s and especially who carry heavy luggage otherwise ur luggage cost can be more than ur ticket cost. It shud also be not considered for connection flights coz lot of delays. It is only for people who have lot of time and can accept delay and want to see the first time travel on air. Now a days other airlines like sahara also coming in budget rates coz of competition with Air Deccan which is a good news. - id: 330 author: Another author_email: [email protected] author_url: ‘’ date: ‘2007-01-19 03:23:43 +0530’ date_gmt: ‘2007-01-18 21:53:43 +0530’ content: ‘Just to all the folks who were bitching about Air Deccan, How many of you voted in last elections. This is what will happen when we educated people will not choose a good leader who has no Future planning and just signs the open sky policy without any ground infrastructure or legal laws towards consumers and blindly tries to imitate American culture. ‘ - id: 331 author: Srinivas author_email: [email protected] author_url: ‘’ date: ‘2007-01-20 13:15:36 +0530’ date_gmt: ‘2007-01-20 07:45:36 +0530’ content: | For PONGAL festival this January, I had only 1 day leave. I have to go to Rajahmundry in A.P. I booked Airdeccan on 13th from Bangalore to Chennai at 8.50 Am and it should reach Chennai at 9.50 AM. After that I have booked Airdeccan flight from Chennai at 1 PM and should reach Rajahmundry at 3 PM. When I started on 13th, morning flight from Bangalore is delayed more than 2 hours because of weather they said and we reached Chennai at 12.30 PM. It is announced there that Chennai flight to Rajahmundry is 1.5 hrs late and it will depart at 2.30 PM. We thought another delay and had lunch and after 1.30 PM, after issuing Boarding passes, Airdeccan cancelled the flight saying poor visibility at VIjayawada. They wanted to screw up our PONGAL vacation and they left alomst 15 passengers in Chennai and there is no proper response from staff which are very under qualified and don’t know how to talk to Customers. They are not giving Hotel and they left People in Chennai without any option. We want to question - at afternoon 2.30 PM, will there be poor visibility? Lot of other people said that Airdeccan does that frequent cancellation if enough tickets are not booked. Staff also said that they are used to such things. It is shame on Air Deccan to do like that and leave passengers in trouble. We know that Air Deccan is a cheap airlines but now we know that their mentality and staff are also cheap. Finally , to reach home, we had to hire a car , pay lot of money , travelled by road and suffered a lot. I have decided that I will not fly by Air Deccan and will try my best to avoid Air Deccan in future. - id: 332 author: india travel agency author_email: [email protected] author_url: http://www.airawat.com date: ‘2007-01-20 17:18:04 +0530’ date_gmt: ‘2007-01-20 11:48:04 +0530’ content: | hi, all flights in india are departing and arriving in time. ay be the situation of weather or any other defect it could late...buddy... - id: 333 author: paramita parui author_email: [email protected] author_url: ‘’ date: ‘2007-01-23 11:39:40 +0530’ date_gmt: ‘2007-01-23 06:09:40 +0530’ content: “Curriculum Vitae\nPARAMITA PARUI\nPost applied for\t\t\t\t:\nObjective\t\t\t\t\t:\tEager to undergoing greater responsibilities,\nand need to space to grow along with the job.\nPresent Status\t\t\t\t:\tUndergoing Spoken English and Call Center\nTraining at ACCESS, Park Street, Kolkata.\nProfessional Qualification\t\t:\tBasic Computer Knowledge and learning\nDOEACC â\x80\x98Oâ\x80\x99 Level Computer Course at\tAsutosh College Computer Center.\nAcademic Qualification :\t\tGeneral\t\tYear/\t\tSchool/\tBoard/\nExamination\t\tPassed\tCollege/\tCouncil/\nUniversity\nMadhyamik\t\t2001\t\tBurdwan\tW.B.B.S.E\nMunicipal\nGirlâ\x80\x99s High\t\t\t\t\t\t\t\t\t\t\t\t\t\tSchool.\nHigher\t\t\t2003\t\tBurdwan\tW.B.C.H.S.E\nSecondary\t\t\t\tMunicipal\nGirlâ\x80\x99s High\nSchool.\nB.A.\t\t\t2006\t\tBasanti\t\tC.U.\nDevi\nCollege.\nPersonal Details\n1.\tFatherâ\x80\x99s Name\t\t\t:\tRam Prosad Parui.\n2.\tDate of Birth\t\t\t:\t1st May, 1985\n3.\tPresent/Permanent Address\t:\t44, Lake Avenue, Kolkata- 700026.\n4.\tSex\t\t\t\t\t:\tFemale\n5. \tHeight \t\t\t\t:\t5â\x80\x992â\x80\x9D\n6.\tWeight\t\t\t\t:\t57 kg\n7.\tMarital Status\t\t\t:\tUnmarried\n8.\tNationality\t\t\t\t:\tIndian\n9.\tReligion\t\t\t\t:\tHindu\n10.\tWhether SC/ST/OBC\t\t:\tNo\n11.\tMother Tongue\t\t\t:\tBengali\n12.\tBlood Group\t\t\t:\tB+\n13.\tHobby\t\t\t\t:\tListening Music, Gardening and\nFishing.\n14.\tLanguages Known\t\t:\tBengali, Hindi & English.\nContact Details\n1.\tTelephone\nLand line \t: \t033 â\x80\x9324658681\nMobile\t:\t09231878317\n2. \t E-mail Id\t:\tI) [email protected]\nii) [email protected]\nDate: 16.01.2007\t [Paramita Parui.\nPlace: Kolkata\t\t\t\t\t\t\tSignature\n” - id: 334 author: sagar author_email: [email protected] author_url: ‘’ date: ‘2007-01-27 07:56:58 +0530’ date_gmt: ‘2007-01-27 02:26:58 +0530’ content: | I have always looked at their “98% on time” advertisements with suspicion. This cant be true - we all know their reputation. Some Regulatory body should check the statistics and prevent AirDeccan from fooling the public. I once booked a return ticket to Ahmendabad. The day before the travel I was told the flight was cancelled. I cancelled my trip and when I approached them for cancellation of the return trip ticket I was not given a full refund. They charged the regular cancellation fee. You can locate the Air Dec counter in chennai airport easily (the most chaotic one!). Have travelled by many LCCs abroad but Air Deccan is probably the worst in the world. - id: 335 author: Rushikesh author_email: [email protected] author_url: ‘’ date: ‘2007-01-29 06:49:55 +0530’ date_gmt: ‘2007-01-29 01:19:55 +0530’ content: | Even I had the worst possible experience with air deccan in my flight from blore to Goa. Such an idiotic crew they have .. I can’t tell u so pathetic. Air deccan sucks ! And also their small helicopter kind of planes.… - id: 336 author: Amit Shah. author_email: [email protected] author_url: ‘’ date: ‘2007-01-29 11:40:18 +0530’ date_gmt: ‘2007-01-29 06:10:18 +0530’ content: | I was hoping to start a blog on WHY AIR DECCAN SUCKS.. after my ordeal yday.. but a simple google search threw up soooo maaanyy blogs !! Here is my story. I was travelling by Air Dhakkan 603 from Delhi to Mumbai. The ETD was 3:30 PM.. And every 30 mins the flight would be delayed by one more hour.. This went on till 9 PM.. I had been fighting witht hem that if they plan to cancel the flight, they better tell us in time.. The fat lady who was the Officer incharge told me that there is ENOUGH LOAD today ( thats how they call the passenges in Air Dhakkan), so we dont think we will cancel.. And in case, we do, we will let u know !!!!!! They offered no proper reason why the flight is delayed.. While all other flights of other companies.. ( low cost and otherwise) were leaving on time.. even AIr Dhakkan’s other flights were leaving on time.. !!!! At 9 PM there were talks of cancellation of flight by the Air Dhakkan idiots who call themselves crew.. the junta got so impatient at 9:30 PM ( flight etd was 3:30 !!) that we locked the exit doors of the airport.. and started the Air Deccan Murdabaad and Management Hai Hai naara.. There was almost a physical bash up of the crew by the angry mob.. it was a puccka gherao kinda situation.. Finally the airport security came in .. and air dhakkan relented and flew our flight.. we hd told them that they cannot take off any other flight till they allowed our flight to take off !! The whole scene was worth watching.. worth watching.. unfortuantely my camera was in the checked In luggage.. else it wud hv been a great clipping !.. But the disgrace was.. the plane captain didnt even once appologize for the extraordinary delay !!.. I pray to people.. that BOYCOTT AIR DAKKAAN.. Till Capt Gopinath, comes out with a public appology for heading a disgrace of a company that he is running.. It is not a one off incident.. It is happening daily.. I dont know what our ever so vigilant press is doing in such times !! - id: 337 author: Pranay author_email: [email protected] author_url: ‘’ date: ‘2007-01-29 14:04:39 +0530’ date_gmt: ‘2007-01-29 08:34:39 +0530’ content: | I was once travelling from Kolkota to Bhubaneswar by their Morning flight and it took me almost 15 min from the main entry point to the deccan counter ( if any1 has taken a flight out of kolkata they will know that to drop 1 person at least a dozen assemble and to request them to give way is like asking them to buy the plane you are traveling and gift you). I was carrying the coupon ticket and it was my last ticket on the coupon, I reached the counter exactly 3 min late and the female (so called duty manager) said i cannt board the flight, I explained to her the situation and also told her that you still havent announced boarding so you can still take me in, she said that didnt you read the ticket it says the check - in will close 30min prior to the dep time.(even if they donnt depart on time,the bull-@#$% claim of 98% on time). I asked her again to check with the Pilot as he is the final authority once the flight is boarding if he will allow me, she shouted at me in front of the staff and passengers and told me that i donnt know anything about flying or airlines either so i should just shut-up and leave. It was her lucky day as she was a female and i was in a hurry to reach bbsr so i went to the station to catch a train. But for the record I enjoy quite decent Frequent flyer status on all major airlines and genrally take close to 7-8 flights a month.That was the last day i have travelled in Air Deccan. And those who travel I wish then All the luck and safe journey. And this is not the only time i had a issue with the staff, once i was travelling they had torn seats and the hostess told me it has been like this for almost a week and you need to adjust. I totally belive that they revolutionised Air travel but they are venturing to a new are which i donnt think was in their original Plan that is to make themselves case study for all current and future airlines in respect to what not to do and go the dogs. They can take awards in the following category (ies) have the most rude staff among All Airlines. have the most dirtiest aircrafts amaong A.A. have the most unfriendly customer systems among A.A. have the most uniformed staff(i think they belive service industry is like the customers service the employees and then the aircraft also.) among A.A. My take on their 98% on time arrivals and dep are that the flight which are cancelled or delayed by more than 6 hrs are not to be taken into ac and flights with less than 6 hrs of delay are like on time performence.(shit why donnt the other airlines follow the same system,nerds). Well Mr.Gopinath i wish you all the best and your new C.O.O., i Hope you guys will improve the image of the airlines (hire the goons and through out all complaining passengers with a warning that if they open their mouth , u have the address and the phone nos.) Govt should take stern actions and new routes or new aircrafts should not be allowed for airlines which cannt service the old routes/aircrafts/old passengers also. Adios Safe landing. - id: 338 author: abhinav author_email: [email protected] author_url: ‘’ date: ‘2007-01-29 19:54:25 +0530’ date_gmt: ‘2007-01-29 14:24:25 +0530’ content: | Hi , agreed that there are service issues in the entire service industry of this country where the customer is anything but the “ King “. Yet Air Deccan seems to have taken it to far. Could someone out there tell me why does deccan follow the system of “ free seating”. I was shocked to see well-to-do people make a rush for seats literally pushing ageing folks. It actually resembled catching a bus from one of the state transport. so much for air travel!!! But again the biggest problem here is “ no ones listening nor is no one interested “ . Its a miracle we made it so far. Cheers !!!!! Abhinav - id: 339 author: Vijay author_email: [email protected] author_url: ‘’ date: ‘2007-01-30 17:42:24 +0530’ date_gmt: ‘2007-01-30 12:12:24 +0530’ content: | Air Deccan- Their next initiative is to send people in cargo compartments stacked one above the other, that way more people can travel and their service can get cheaper.I wonder why they don’t allow ‘Standing’ like the over crowded town buses, this will fit their image better. They don’t invest in walkie talkies or any communication means and so the call center people tell you some thing while each of the other staff functions gives you totally different picture of the same thing(Like for e.g. reason for 6 hours delay for a 1 hour flight.) The attendants at the airport are trained to hide behind the excuse of being a low budget airway,in other words they are saying, don’t expect to reach your destination on time, don’t expect to be treated with courtsey because you are paying less, how far would these people be from saying don’t expect to land safely as well. This is the most obnoxious air ways I have ever flown,same situations handled by Kingfisher(showing so much personal care for customers and accepting the responsibility of getting them to their destination no matter what) just makes Deccan look even worse. Pls don’t travel by this airways.… - id: 340 author: Samrin author_email: [email protected] author_url: ‘’ date: ‘2007-02-06 18:49:22 +0530’ date_gmt: ‘2007-02-06 13:19:22 +0530’ content: | Before generalising from a one off experience, one should do a cost benefit analysis...how can one even compare Kingfisher and Air Deccan...the former is a full service airline and the latter is a low cost one. Besides, the fact that Air Deccan is the 2nd largest airline in the country is not without a reason. I’d booked a ticket for Pune to Delhi with the airline. The flight had got cancelled. But they let me know well in advance that the flight will be cancelled, and booked me a ticket for the next flight, without any extra cost. There was no inconvenience, and had it not been for a low cost airline like Deccan i would’ve had to go by train! Infact the airline is meant for students like me and people who cant afford to the normal full service airline. Moreover we shouldnt forget that but for the price war triggered by Air Deccan’s low cost concept, the fare of other airlines wouldn’t have come down the way they have. - id: 341 author: R.A.Quadri author_email: [email protected] author_url: ‘’ date: ‘2007-02-10 23:01:14 +0530’ date_gmt: ‘2007-02-10 17:31:14 +0530’ content: ‘I once made a mistake of planning to travel by air deccan and purchased a ticket in december through my credit card .the ticket had to be cancelled immediately due to change in travel plan i was informed that money will be rolled back to my account which didn’‘t happen and i lodged a complaint and i was given a complaint no. 29512 i have been talking to air deccan for last two months on telephone which must have costed me more than 1000 rupees . But money has not been rolled back as promised .i have been told to contact mr eshwar through email .i have mailed him twice without response .now i am proposing to file case against this irresponsible airlines in the consumer court . i believe to get justice from them and air deccan thought of being irresponsible airlines .i would never travel by this airlines ever and advice people to careful about this airline who are irresponsive ‘ - id: 342 author: Rajesh author_email: [email protected] author_url: ‘’ date: ‘2007-02-15 00:13:48 +0530’ date_gmt: ‘2007-02-14 18:43:48 +0530’ content: | I agree absolutely with “Vijay at January 30, 2007 05:42 PM” post. Had it not been for this low budget carrier to lower costs and make others run for their buck. We would be paying exorbitant prices to other airlines. For me to travel from Mumbai to Vizag by train takes around 38 hours train travel time and then add another 3 hours to reach stations etc provided the train is on schedule. This train travel I have been doing since I was born which is 32 years ago. I DO NOT MIND THE DELAY UP TO 9 HOURS by AIR DECCAN, AS THAT STILL SAVES ME 29 HOURS OF TRAVEL TIME. FOR THE SAME PRICE AS RAILWAYS, I AM ACTUALLY GETTING A LOT MORE. I always hated Indian Railways and the time it took for me to reach my destination. Iam so glad that finally I have a second option at a cheaper price. I would give another 3-4 years before these guys get their act together. Most of their delays are due to smaller airports they are flying, where there is not enough ground infrastructure. So I feel AIR DECCAN is actually doing a service which sould have been done by Govt in the first place, But our politicians are busy sucking up to Americans which is their full time Job. Long Live the AMERICAN SUCKERS of INDIA.-------- Disclaimer: I DO NOT work for Air Deccan nor have any intrests in the company. Iam an Indian Citizen working in Mumbai. - id: 343 author: Scorpio author_email: [email protected] author_url: ‘’ date: ‘2007-02-24 21:02:55 +0530’ date_gmt: ‘2007-02-24 15:32:55 +0530’ content: ‘I had very nearly booked four tickets for Hyderabad ( Deccan ) when I chanced to read all the Comments about Air Deccan ; being a very frequent flyer on International Flights I know the predicament of my fellow passengers who have been so uncouthly let down by these Cheap Flights Airlines which have mushroomed of late ! Even if half these comments are taken to be true, for their painful experiences, one can then out of sheer exasperation say that they have spoiled the fair name of DECCAN ! May GOD save all my fellow travellers from falling a trap to not just Air Deccan but to all such cheap Airlines ! ‘ - id: 344 author: Salim Shaikh author_email: [email protected] author_url: ‘’ date: ‘2007-02-25 10:09:50 +0530’ date_gmt: ‘2007-02-25 04:39:50 +0530’ content: | Hi. All YOU ARE IN INDIA 99% ARE DELAY HERE DNT WORRY THINK BETTER ALWAYS GOING GOOD ANYWAY DEPEND ON YOUR LUCK AIR DECCAN TRYING FOR ALL CATEGARY PERSON THODA LIKH RAHA HOON SAMAZDAAR HOGE TO SAMAZ JAAOGE - id: 345 author: Rajeev author_email: [email protected] author_url: ‘’ date: ‘2007-02-25 23:59:35 +0530’ date_gmt: ‘2007-02-25 18:29:35 +0530’ content: | Saw a terrible thing today in Mumbai to Bangalore flight. There was a kid in the flight (prob 2/3 yrs old) who was crying (most prob due to ears popping) One of the stewardess Uma, want to the mother and asked her if there is any problem. She did that 2/3 times. After the third time, mother had an altercation with uma (air-hostess) mainly because she was also aggrevated by the kid and also becuase uma kept asking her 2/3 times. The kid still kept crying. Mother was doing her best to make him stop. After some time The Pilot Mr. Gupta comes out (I guess uma must have sneaked into the cockpit and informed him) and walks straight to the mother and tells her to shut the kid up or they will land on the nearest airport and let them go. Luckily the kid stopped crying after sometime. Worst possible thing I have seen. I will never forget this idiot driver called gupta and this stupid stewardess uma. And ofcourse no air-deccan for me from now on. Its totally worth spending the extra 2K/3K and get into Jet/Sahara etc. then save it and loose your respect in Air-Deccan. If Air-deccan does not takes care of idiots like uma and gupta, they will go down the drain faster than they are going up as of now For other Air-lines, please do not hire idiots like gupta and uma. Please keep your airline clean. Good people will always come to you. Also please try to cover more cities. - id: 346 author: Sid author_email: [email protected] author_url: ‘’ date: ‘2007-02-26 14:32:13 +0530’ date_gmt: ‘2007-02-26 09:02:13 +0530’ content: | Has anyone travelled from DEL to Indore or Indore to Delhi in Air Dhakkan???? On an average, what is the max. no of hours by which an AD flight gets delayed? - id: 347 author: Rajesh author_email: [email protected] author_url: ‘’ date: ‘2007-02-26 19:38:48 +0530’ date_gmt: ‘2007-02-26 14:08:48 +0530’ content: | Indians are the ones who can be easily fooled. jet airways was fooling each one of us when they were charging exhorbitantly high price. Still there are some fools who argue for them. I know these will be the same people who will argue for 1 Re reduction with their subji wallsa. Air deccan revolutionized the way inidan’s fly. Whatever such foolish people say, they are going to stay and are going to bring the skies down to the earth. Kudoos to them - id: 348 author: Supa author_email: [email protected] author_url: ‘’ date: ‘2007-03-02 03:17:42 +0530’ date_gmt: ‘2007-03-01 21:47:42 +0530’ content: |

Recently I flew Air Deccan three times and Kingfisher once between 24th and 26th of Feb 2007

On two of these occassions - at Chennai and Bangalore - the Air Deccan plane was lined up on the departure runway at the published departure time. Well done!

On the third occasion the Air Deccan departure from Mumbai was delayed by 15-20 minutes. But we arrived in Chennai before the published time. The Air Deccan was piloted by an American, who on landing at Chennai came out of his cabin and stood to shake hands and wish everyone with a smile as we trooped out of the aircraft. The seats were not clean, the flight attendants were functional. Again, since we knew that food wouldn’t be served, we had purchased some nice batata wadas at Mumbai airport and had them on board the plane.

The Kingfisher flight on the other hand had not yet arrived at our airport from it’s previous leg and we had to wait at the departure terminal for more than 45 minutes. The plane then landed, the passengers had to be cleared and then we could board in. The food served was very good and part of the ticket price. The seats were cramped. Both leg space and shoulder space was less and I had to beware of the gent in front who pushed his back rest and kept bumping my shoulder against the person on my right. It was an Airbus A320 and it felt more cramped sitting in this than the Airbus run by Air Deccan. The audio on the public address system on the Kingfisher aircraft was crisp and very clear.

The ground staff of both airlines were functional. Though the Kingfisher staff were obviously trained to address you by your last name and look you in the eye.

Yes. I wish Air Deccan had seat numbers pre-assigned. Causes problems if many are travelling and want to sit together. I was travelling with my aged mom and had to scramble in - but had no difficulty in finding adjacent seats.

Air Deccan connects smaller cities, is less expensive and if you carry your own food, much less likely to irritate you. I think people go hungry on Air Deccan and that lowers their patience.

BTW I can afford to travel on higher cost airlines, but I realize that Air Deccan is a true entrepreneur run company and this needs to be encouraged. The other airlines are usually a part of a larger conglomerate, where the airline is typically a part of the conglomerate’s marketing budget and they don’t worry about profitability.

Anyway the choice is ours to make. Overall, both types of airlines have a rightful place in the larger scheme of things.

- id: 349 author: Nithya author_email: [email protected] author_url: ‘’ date: ‘2007-03-02 17:13:04 +0530’ date_gmt: ‘2007-03-02 11:43:04 +0530’ content: ‘Don’‘t ever travel by AirDeccan. They are cheating the cusomters. It is lot of pain. I tried to book a ticket thru online. The page is expired but the money is debited from my credit card. No PNR number was generated. I couldnot log a complaint with airdeccan. They are not refunding my money also. Without PNR number how they can hold my amount. It is happeing for a week time. Don’‘t ever try to travel in airdeccan ‘ - id: 350 author: rajesh author_email: [email protected] author_url: ‘’ date: ‘2007-03-02 21:30:37 +0530’ date_gmt: ‘2007-03-02 16:00:37 +0530’ content: | Hello, I wish you display your comments in blog in descending order of date. That way the latest bolg is at the top instead at the bottom. - id: 351 author: anil kumar dhir author_email: [email protected] author_url: ‘’ date: ‘2007-03-03 18:19:45 +0530’ date_gmt: ‘2007-03-03 12:49:45 +0530’ content: ‘Its cattle car class . But , nerverheless, at the end of the day you do get to travel cheap.I only hope that they do not start charging you for using the toilet in flight. The cubby holes that function as their check in counters do not have space even for their own staff. ‘ - id: 352 author: pawan kumar mishra author_email: [email protected] author_url: ‘’ date: ‘2007-03-07 15:54:44 +0530’ date_gmt: ‘2007-03-07 10:24:44 +0530’ content: “I am a customer Pawan Kumar Mishra,I booked a ticket from bangalore to delhi for 28th april 2007 on 26th february in Airdeccan. Since website of airdecan was not working properly ( even not working today ) so I booked ticket through customer care of airdeccan. They told me your ticket has been booked and given me a PNR no DA09605147 and also told that you will be send a mail for ticket but still I did not get any mail for ticket.I went to airport with this no and asked for ticket they told it is invalid and go to our corporate office and bring new PNR no.I went there and meet Mr. Mahes Yadav , he told me give me your details and I will send you ticket but they did not send me yet. My credit card department ie HSBC is telling that we have record that your money has been debited by airdeccan. But the problem is this they (airdeccan) are saying that your PNR no is not generated yet and your ticket has not been booked. HSBC has also given me a authority number \ ie 683326 for booking of that airdeccan ticket they told give it to airdeccan and same number they will be also having while booking. I have given this no to airdeccan but they have not respond me yet.So please tell me what should I do ? Help me .my contact no is 9341626780.\nMy details are given below-\nPassenger Name- Pawan kumar mishra\nDate of journey â\x80\x93 28th april 2007\nBooking date â\x80\x93 26th February ( through customer care of airdeccan ) timing -5.00 pm\nFrom Bangalore to delhi ( 5:50 am mornig )\nFlight name- DN601\nAmount of money -2515.20 rs.\nI am trying to contact to person who sits in corporate office of airdeccan\nMr Mahes Yadav (9900540432)\nMr Arun (9343824159)\nIf you have any concern then please tell me.\n” - id: 353 author: dabba wala author_email: [email protected] author_url: ‘’ date: ‘2007-03-09 00:51:06 +0530’ date_gmt: ‘2007-03-08 19:21:06 +0530’ content: ‘you want cheap fly air deccan , you have money to spare fly jet airways , simple as that . Enough of the complaining from the phokat walas . ‘ - id: 354 author: Ashutiosh author_email: [email protected] author_url: ‘’ date: ‘2007-03-11 09:39:31 +0530’ date_gmt: ‘2007-03-11 04:09:31 +0530’ content: | Hi guys, Air Deccan has provided me better service than any other commercial airline. Their flights do get delayed sometimes, but they let you know about it well in advance via SMS. The flight delays have come down significantly over the last six months or so. They are a true pioneer of aviation in India. It is the government that is responsibel for not upgrading airport infrastructure, or for all the well known apathy that the government has. The Air Deccan service is truly professional, right from the call centers to in flight service. The attendents are as professional as any other airline ( Spicejet sucks though , thats another story). Imagine, these Air deccan attendents maintain professionalism in spite of being in contact with some passengers, who have no idea how a low cost airline works I wish Air Deccan the best of luck PS - I do not hold air deccan stock, neither am an employee Sector travelled frequently - bangalore-Goa and back - id: 355 author: Sujoy author_email: [email protected] author_url: http://masti-time.blogspot.com/ date: ‘2007-03-12 22:25:46 +0530’ date_gmt: ‘2007-03-12 16:55:46 +0530’ content: | I had booked four flights on air deccan Flight no.1 was cancelled 1 month before departure and i was refunded the money promptly. Flight no.2 was cancelled 20 hours before the scheduled departure and i am yet to get the money back, even after following them non-stop for 13 days. I have been told to wait till April. Flight no.3 was delayed by (only) 2 hours, the best so far. Flight no.4 has the most interesting story to tell. Air Deccan has gone some kind of system migration so the tickets which have old PNR number are not being recognized by the system. My flight from kolkata was originally scheduled at 3:30 afternoon, it was later re-scheduled to 7:30 evening flight as the original flight was cancelled, but the system probably didn count this seat or it does not recognise this PNR number so when i asked for boarding pass i was told my ticket does not exist. The person at the ticket counter (some Tushar) told i have not done the credit card payment, i am still wondering if there is any credit card which reverses the transaction instead of charging late fine for non-payment. Forget about a sorry, he accused me of credit card cheating several times, i could not make him understand how credit cards work. I asked for a manual boarding pass which Tushar refused to give as it would put the responsiblity on his shoulder. I rushed to the back office to meet the duty manager, i was told to wait till 7 pm. There were several other passengers who were told only if there is any vacancy they would be accomodated in the flight. After 40 minutes of useless discussions and running from back office to reservation desk to their counter i was finally given a manual boarding pass, i thanked GOD and vowed not to travel by air deccan again. The only wish i have left is to meet the guys who have planned the system migration, the system is not fully functional even after 15 days and not expected to be up before April it seems.God save the old man and his sea from Air Deccan. I have sold all the air deccan shares i held, though i see few more years before it closes down finally. - id: 356 author: Sanjay author_email: [email protected] author_url: ‘’ date: ‘2007-03-13 17:35:04 +0530’ date_gmt: ‘2007-03-13 12:05:04 +0530’ content: ‘I chanced upon this blog.. And am shuddering already as have a trip to Sikkim and am flying deccan from Bom to Cal. - with family.Have flown deccan say around 40 times since inception and say 2 delays twice and 1 cancellation. So far!! but believe things are improving - Am praying harder now after reading this blog. and will keep all posted :-) - pray for us me too!! ‘ - id: 357 author: Amit author_email: [email protected] author_url: ‘’ date: ‘2007-03-15 20:21:17 +0530’ date_gmt: ‘2007-03-15 14:51:17 +0530’ content: “Guys Read this I happen to come across this blog.I have sent email to Air Deccan and no response.\nHi There,\nI am writing this email with big surprise on my face. As mentioned in the subject line PNR DA07007553 I traveled from Bangalore to Mumbai on 21st Feb, I could not travel from Mumbai to Bangalore on 7th March as my was admitted in Bombay Hospital for delivery on 3rd March and discharged on 7th March. When I called the call centre they told me I have boarded the flight on 7th March , which is not correct as I was in Mumbai till 12th March and came back to Bangalore by another airlines.\nI am a frequent flier on Air Deccan and really surprised to see this kind of incident.\nI need my refund of Rs 975 /- as these are the taxes â\x80\x93 please advise what should I do.\nWaiting for quick response.\n” - id: 358 author: ramakant author_email: [email protected] author_url: ‘’ date: ‘2007-03-15 23:56:58 +0530’ date_gmt: ‘2007-03-15 18:26:58 +0530’ content: | Its much cheaper then the other airlines, but then with other airlines the probability of reaching the destination is much higher. They tried to overload one of their flights from patna to kolkata. Apparantly it was overbooked and they asked children to sit on the laps of their parents. It is a low cost airline but for short distances, I would still prefer a train. I have tried to book a flight from BLR to CCU and both the times the flight was delayed and I had to reschedule on other airlines because I had connecting flights from Kolkata. Spicejet is marginally more expensive and so is kingfisher. I really dont care if the inflight service is bad or pathetic; I mean how many of us would need to eat in a four hour flight? Its easier to eat before boarding the flight or eat after landing. Could not reach their call centre from bangalore, I was put on hold for 20 minutes, and then gave up. They do call up to say that the flight is delayed; so I guess its ok if the destination that you are going to is your final destination and you are not scheduled to catch a connecting flight or train or an appointment. Dont expect service from this airline and avoid air deccan if you need to reach some place and have a onward booking in another plane/train. - id: 359 author: Shalini author_email: [email protected] author_url: ‘’ date: ‘2007-03-20 23:32:45 +0530’ date_gmt: ‘2007-03-20 18:02:45 +0530’ content: | This is what hapened to me on my first and second (hopefully last) trip on Air deccan I traveled from Chennai to Cochin on Flight DN 133 scheduled to leave at 17.55.When I reached the airport I was informed that the schedule had changed over a month back but they had not been able to update the web site, as I had done the booking online. I had to wait at the airport for over two hours. This was after a dental surgery and hence caused my great inconvenience as my medicines were delayed. I had in fact cancelled my bus tickets to take this flight as I did not want to get infection on the long bus journey. As if this was not bad enough, the same incident recurred on my return journey also. Knowing that it might be the same flight returning to Chennai (Flight DN 134 scheduled to depart at 19.40), I had made it a point to confirm the flight. The timing was confirmed but the flight took off after 22.00 hrs. I have given copies of my complaint at the Chennai and Cochin offices. I perfectly understand that the schedules may change. But it is your responsibility to inform the passengers of the same. I hope you would kindly compensate me for the terrible inconveniences caused and the extra expenses incurred. Can some one give me details of higher authorities to whom I can complain to ensure that justice is done - id: 360 author: Mithun Agarwal author_email: [email protected] author_url: ‘’ date: ‘2007-03-20 23:47:34 +0530’ date_gmt: ‘2007-03-20 18:17:34 +0530’ content: “I had purchased above ticket on Internet/ web site (http://www.airdeccan.net) for 9 persons for travel by Deccan Air Helicopter Service between Katra - Sanjhi Chat on March 05, 2007. The return journey Sanjhi Chat - Katra was booked for March 06, 2007 at a price of Rs. 21,312/-. The payment was made per Credit Card.\nI along with my family members and relatives reported for flight at Katra Helipad for Katra - Sanjhi Chat flight on March 05, 2007. The bitter experience came when we were told by Deccan Air staff that the tickets booked on web site are not properly issued and we have to pay a price difference of Rs. 2160/- each way. I asked that this be given in writing. Thereupon, they cancelled the ticket citing â\x80\x9CCancelled due to technical reasons. Full refund allowedâ\x80\x9D. I had to purchase fresh tickets by making demanded payment. Copies of cancelled tickets are enclosed.\nThe noting â\x80\x9CCancelled due to technical reasons. Full refund allowedâ\x80\x9D made on the print out of tickets was/ is far from truth. When we purchased fresh tickets we were issued boarding passes and were allowed to board the Katra - Sanjhi Chat helicopter flight the same day. It is not understood that the tickets are cancelled due to `technical reasonsâ\x80\x99 whereas the flights are taking off and upon the purchase of new tickets with payment of increased fare, we were able to make journey. `Technical reasonâ\x80\x99 is an excuse. It is nothing but `Commercial reasonâ\x80\x99. How is it that the flight is taking off upon purchase of fresh tickets with increased fares. The only reason for cancellation of the ticket and denying boarding was difference of fare, i.e., fare as charged on web ticket and current ticket prices on that day. I was put in very awkward and embarrassing position/ situation in front of my relatives. Cancellation due to technical reasons entails in the flight not taking off at all and not being allowed to board upon purchase of new tickets with increased fares.\nWe were told that refund will be credited in the credit card account within 7 days. But the refund was not made in the given time period. Many a times, I contacted Major Yogi and others of Deccan at Katra on phone and was assured that I will be getting refund and call from the concerned person. These are still awaited. On contacting the Phone No 08039008888 I was positioned 27 to 39 on different occasions. The same was the situation with phone no. 9818177008, I was made to wait for 30-40 minutes three time and afterwards told that â\x80\x9Cour system is working slow. Please call again tomorrowâ\x80\x9D.\n” - id: 361 author: Tweety author_email: [email protected] author_url: http://priyadeep.blogspot.com date: ‘2007-03-21 00:22:36 +0530’ date_gmt: ‘2007-03-20 18:52:36 +0530’ content: | Just got this link through a forward this morning:
http://www.ibnlive.com/news/india/032007/air-deccan-stagemanages-cheating-of-passengers-36509.html
Very bad!
Here’s a mixed reaction from me: Well, the 2 times I had traveled on Deccan, the experience was ok. The first time was Blore to Hyd, the flight was too small and too noisy, but I was ok with it cause it was damn cheap compared to the prices of other airlines at that time. Second one was from blore to pune. I have to say, the experience was very good. The seats were spacious and there was no noise.
One thing I want to point here is, I liked the Deccan flight from blore to pune faaaaaaaaar too better than the Kingfisher flight from Blore to Delhi. The flight totally sucked in terms of comfort. Yes there was inflight entertainment, but how would one enjoy it with the knees jammed into the front seat and absolutely no room to move. That’s not what I paid for! I dont care if a flight doesnt give food, I dont care if a flight doesnt have entertainment, I dont care if a flight doesnt have sexy mini skirt air hostesses. I do care for my comfort first. After the flight, I suffered from knee ache and back ache for 2 days. In this regard, I think I would go with Deccan - value for money and comfort. Although I cant vouch for the safety. Can’t do that with any airlines anyways!
Having said all that, I am not going to justify what I read in the link above. Thats totally atrocious! - id: 362 author: Rahul Kumar author_email: [email protected] author_url: ‘’ date: ‘2007-03-22 13:27:06 +0530’ date_gmt: ‘2007-03-22 07:57:06 +0530’ content: | i have flown AD many a times since its launch and have been usually lucky with flight timings except one occassion when i had to wait from 6am to 4pm at New Delhi airport for delay due to fog. Though the ground staff was not at all cooperative nor equipped to deal with irate passangers and pacify them. some facts i would like to throw ligth upon is “cheap airfares” is a farce.. they charge you Rs.1225/- as taxes and other charges on a Rs.1799/- ticket... totalling to Rs.3024/- for a Mumbai Kolkata flight... Kingfisher charges Rs.3500/- approx for same so why bear with AD..??? what AD advertises as “cheap airfares” is actually “Cheap-treatment-for-same-amount-of-money-airfares” - id: 363 author: Nanda author_email: [email protected] author_url: ‘’ date: ‘2007-03-23 10:58:50 +0530’ date_gmt: ‘2007-03-23 05:28:50 +0530’ content: | Hi all, One foggy day in December I had to fly in Jet. This was because on that day Jet was cheaper than Deccan. I was taken inside the plane, the plane took off and could not land in delhi, returned back to mumbai. they did not offer me any hotel or return travel to my house as I was booked on the low fare ticket. They took care of only the business class people. the next day i was amazed to see the reports about fog and all the papers had targetted only one airline Air deccan. What about my plight in Jet. Nobody covered that. That confirms the fact the our journalist only care for money and can be easily bribed. 3 years before, i used to travel to TVM from mumbai paying 9,500 per trip. Now I fly three times using the same money. it is all because of air deccan. I sincerely wish they grow up fast and kill other airlines like Jet. those were the ones who were looting the public for years. What were your paying jet so high for? a) the lousy food they give on board b) The extra smiles from the airhostesses and the last thing which irritates me the most c) the other vacant seats Jet was trying to achieve profitability by having 60% utilisation. so in effect I was asked to pay for their vacant seats and their inefficiency. Regards, Nanda - id: 364 author: App author_email: [email protected] author_url: ‘’ date: ‘2007-03-25 17:37:58 +0530’ date_gmt: ‘2007-03-25 12:07:58 +0530’ content: ‘Do not expect whole world on your plate..for such a low air fair. ‘ - id: 365 author: RAJESH TAHIL author_email: [email protected] author_url: ‘’ date: ‘2007-03-27 20:51:44 +0530’ date_gmt: ‘2007-03-27 15:21:44 +0530’ content: | SIR I HAVE BEEN FLYING AIR DECCAN OR DHAKKAN WHATEVER YOU PREFER CALLING IT.MY EXPERIENCES HAVE NEVER BEEN SO BAD,PROBABLLY MY EXPECTATIONS WERE LOW CONSIDERING THE MONEY I PAY.MY GENERAL OBSERVATION AFTER MEETING AND SEEING SO MANY PEOPLE ON BOARD IS THAT (A) MOST PASSENGERS ARE EITHER FAMILYS ON HOLIDAY OR OTHERWISE WHO WOULD NOT AFFORD FLYING. (B) ENTREPRENERS OR PEOPLE IN SMALL SCALE INDUSTRY WHO DONT MIND SAVING 10-15 THOUSAND RUPPEES PER MONTH ON THEIR MONTHLY TRAVEL EXPENSES. IT DOES MATTER. PEOPLE WITH NEGATIVE COMMENTS ABOUT THE AIRLINE ARE MOSTLY THE ONES WHO HAVE LONG DESIGNATIONS FOR WHOM THE CORPORATES PAY WHETHER THEY ARE ON HOLIDAY OR BUSINESS.DEAR SPONSORED FLIERS IF YOU REALLY CAN AFFORD GOOD THINGS IN LIFE PLEASE GO FOR THEM AS EVERYTHING IS NOT MEANT FOR EVRYONE. DONT COMPARE A STATE TRANSPORT BUS CATERING TO THE MASSES TO A INTERCITY AIRCONDITIONED VOLVO.YES JET AND SAHARA ARE GOOD.KINGFISHER IS THE BEST.YES EVEN I AM COMPELLED TO PAY THEM RS 1000 A MONTH PER TRIP TO CARRY MY LUGGAGE ANOTHER 1000 FOR THEIR LOVELY SMILES AND ANOTHER 2000 FOR A SNACKY BRUNCH IN THIN AIR IN 20 MINUTES FLAT.MY STAFF CAN EXPECT THIS LUXURY AND I DO PAY SOMETIMES FOR THIS BUT I WOULD RATHER SAVE ON THIS PERSONALLY. - id: 366 author: jeyaraj author_email: [email protected] author_url: ‘’ date: ‘2007-03-28 12:20:17 +0530’ date_gmt: ‘2007-03-28 06:50:17 +0530’ content: | Hi All, I too suffered by this Air Deccan. I booked an e ticket from tuticorin to Chennai. I take a print out of the ticket. I took it and went to tuticorin Airport they said we didn’t receive your money from your credit card and so the ticket is cancelled. (Ticket was booked a month before and the amount is reduced from my account on the day i booked by AirDeccan Name). Then again we paid a double charge took another ticket and travelled. By giving the cancelled PNR number i am asking for refund. For each and every remainder mail. They are giving one id and saying we will refund in 40 working days. I can’t understand what the hell is happenning there. AirDeccan Simply sucks. - id: 367 author: Dixon author_email: [email protected] author_url: ‘’ date: ‘2007-03-30 05:04:45 +0530’ date_gmt: ‘2007-03-29 23:34:45 +0530’ content: | Air Deccan has an army of illetrates working for it. Especially the way they cancel flights without reason is sick. They don’t even have the courtesy to call or send an SMS when a flight is delayed/cancelled. Even the Air Deccan Call Center folks don’t have a tinge of empathy in the way they talk especially when a Customer has been inconvenienced due to delay/cancellation. On 29th Mar, the DN-119 flight from Chennai to Hyd was cancelled because of “OPERATIONAL DIFFICULTIES”. I was just stranded in the Airport and ended up taking another flight by paying 3 times the fare. And (what a co-incidence) the Cancellation happened on 30th Mar as well to the same flight, and the reason was “OPERATIONAL DIFFICULTIES” again. In view of the Over-Boarding Controversy that CNN-IBN has accused them off, these sluggards don’t seem to be bothered of their reputation. Air Deccan would be the last choice I would opt for to travel. It suckS n sucKS n suCKS n sUCKS n SUCKS.. - id: 368 author: Thomas author_email: [email protected] author_url: ‘’ date: ‘2007-04-01 13:28:41 +0530’ date_gmt: ‘2007-04-01 07:58:41 +0530’ content: | I have had a nightmarish experience with Air deccan..have sent a complaint by email to all the top management...to date they havent even bothered to reply. just appended the email below..they should be banned from flying! by far the most horrible customer service experience I have ever had!!!!!!!!!!!!!!!!!!!!!!!!!! Your service center takes for ever to get through to and when you do get trhough there is an unhelpful unknowledgable idiot on the phone who cannot address any of your queries intelligently! i have sent a mail through your website sat down for 45 mins over the phone to talk to someone but have never been able to confirm the status of my ticket ( no 1742780) please reply to this asap.….my ticket is for today and I still dont know if you have the same recorded on your system,!!!!! what the heck is going on!!!! call me on 9980137147 I finally managed to get on the phone with one of your customer service executives he took all my information and asked me to hold for a minute.…after 10 mins of holding the phone he has disconnected again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.….I have spent a lot of time and money on this effort...I expect a reply IMMEDIATELY !!!!!!! i WILL BE ESCALATING THIS TO EVERYONE POSSIBLE!!!!!!!!!! - id: 369 author: Manoj Kumar Rai author_email: [email protected] author_url: ‘’ date: ‘2007-04-01 14:17:14 +0530’ date_gmt: ‘2007-04-01 08:47:14 +0530’ content: ‘Air deccan is the world’’s worst airlines. I have booked a return ticket for delhi to kolkata and back on 12 nov 2006. PNR number is DA07667754. Departure was on 2nd april 2007, arrival was on 5th april 2007. Now , when today on 1st april , i checked with air deccan, it says that I have no flight reservations and that if i have booked now i have to reschedule and pay the recheduling fees and fare difference as well. The flight numbers that I have been assigned also dont exist. I have been screwed by air deccan like anything. I have been trying air deccan customer care for past 5 days and have been kept on hold for more than 3 hours and noone picks the phone. I wonder if anybody is really emloyed over there. The airport staff is so unpolite and indecent that they deserve to be slapped on their faces. Air deccan took my money and now they are telling me that i have no reservations andf that i have to pay for a new flight. I have all the details , printouts and emails from Air deccan with me. I have my credit card records which show that Air deccan took the money. Air deccan, you cant take ppl for a ride like this. First you over book flights and cheat people. CNN-IBN exposed this . and now u take ppl’’s money and just blantly refuse that they dont have any reservation when i have got all the proofs. I am gonna take you to the courts and make sure you dont get away this time. Its time for a lawsuit and i am filing it right now. Cheaters... ‘ - id: 370 author: Anshuman Tiwari author_email: [email protected] author_url: ‘’ date: ‘2007-04-02 19:03:21 +0530’ date_gmt: ‘2007-04-02 13:33:21 +0530’ content: | Air Deccan Sucks _|
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I booked return tickets from Mumbai to Raipur (01-Mar-2007 and 04-Mar-2007) through website on 18-Jan-2007 5:30 PM. I rescheduled the tickets on 15-Feb-2007 through phone (contact executive: Mr. Santosh Patel), as below:\

I was stuck on Mumbai airport for 5-6 hrs because of the worst services by Air Deccan.

My flight to Bangalore was supposed to depart at 1130 hrs. I got a sms early morning that flight departure had been rescheduled to 1445 hrs. When I reach airport, I find that departure is further rescheduled to 1600 hrs. When I check-in, I hear an announcement that flight is delayed by fifteen minutes. Only fifteen minutes?
This is really bad and it seems Air Deccan doesn’t care about passengers. My one day is completely wasted and one more leave is reduced from my leave-quota in office :(

Just a couple of weeks back, when I was coming back from Kanpur to Delhi, I was charged Rs. 70/KG of extra-luggage by Air Deccan folks. I was told by their booking-agent that extra-luggage cost is Rs. 25/KG, I confirmed this twice because I knew that I would be having extra-luggage.

Thanks GOD, I had some cash with me otherwise Kanpur airport is in outskirts,miles away from any ATM. And these guys don’t accept cards at check-in counter so what would have happened if I didn’t have enough cash to pay? Either I would have to leave luggage and take flight or I would have to go back?
Later, when I sent a mail to Air Deccan folks, they asked me to see point number x in terms-and-conditions sections on their website.
Anyways, I would prefer not to travel by Air Deccan in future.

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